Course Title: Communicate in the workplace

Part B: Course Detail

Teaching Period: Term2 2010

Course Code: EMPL5580C

Course Title: Communicate in the workplace

School: 650T TAFE Business

Campus: City Campus

Program: C4169 - Certificate IV in Financial Services (Accounting)

Course Contact : Callie Harvey

Course Contact Phone: +61 3 9925 5772

Course Contact Email:callie.harvey@rmit.edu.au


Name and Contact Details of All Other Relevant Staff

Nominal Hours: 30

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

There are no pre-requisites or co-requisites for this unit.

Course Description

This unit covers the fundamental communication skills needed to work in any sector of the finance industry. It includes the skills needed for interacting with customers, internal and external, and for giving, receiving and recording information.


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

FNSICGEN301B Communicate in the workplace

Element:

Communicate information to others using a range of techniques.

Performance Criteria:

Clear speech and language appropriate to the audience are used when communicating information

Information is accurately conveyed

Understanding of information is confirmed

Contributions are made to team discussions and informal meetings

Routine correspondence is prepared following industry and organisation standards

Numbers are used to carry out calculations as required

Element:

Interact with others to achieve workplace outcomes.

Performance Criteria:

Effective verbal and non-verbal communication techniques are used to convey messages and information

Communication with people from diverse backgrounds is based on respect and sensitivity

Own role in achieving workplace outcome is defined

Cooperation and negotiation skills are used tofulfil workplace requirements and solve problems

Constructive contributions are made to group decision making processes

Element:

Record workplace information as required.

Performance Criteria:

Workplace forms and documents are completed, either manually or electronically, in a clear, concise and easy to read format

Workplace records are kept up-to-date

Element:

Use a range of techniques to gain workplace information

Performance Criteria:

Instructions are followed and, where necessary, questions are asked to clarify what is required

Information is accessed from record systems and used according to instructions

Organisational procedures and policies related to workplace information are understood and implemented appropriately

Information is acquired and used appropriately for its purpose

Information is received orally using effective telephone techniques where necessary

Clarification is sought from appropriate personnel, as required


Learning Outcomes



Details of Learning Activities

Learning activities may include class-based discussions, exercises,  role plays, workplace simulation activities, group presentations and independent research.


Teaching Schedule

Week

Content
(This teaching schedule represents a guide only to the content of each lesson)

Text reference
Week 1Course overview: Introduction to the Learning Hub; RMIT requirements - report writing 
Week 2

Element 1: Use a range of techniques to gain workplace information
What is communciation?
Follow instructions and ask questions where necessary
Access and use information from record systems
Understand and implement organisational policies and procedures

pp 9 - 25
Week 3Element 1: Use a range of techniques to gain workplace information
Acquire information and use it appropriately
pp 26 - 33
Week 4Element 1: Use a range of techniques to gain workplace information
Receive information orally
Seek clarification for appropriate personnel
pp 34 - 37
Week 5Element 2: Communicate information to others using a range of techniques
Use clear speech and language appropriate to the audience
Convey information accurately
Confirm understanding of information
pp 39 - 47
Week 6Element 2: Communicate information to others using a range of techniques
Contribute to team discussions and informal meetings
pp 48 - 51
Week 7 Element 2: Communicate information to others using a range of techniques
Prepare routine correspondence
Use numbers to carry out calculations
pp 52 - 59
Week 8Element 3: Interact with others to achieve workplace outcomes
Use effective verbal and non-verbal communication techniques
pp 62 - 69
Week 9Element 3: Interact with others to achieve workplace outcomes
Communicate respectfully with people from diverse backgrounds
Define own role in achieving workplace outcomes
pp 70 - 76
Week 10Element 3: Interact with others to achieve workplace outcomes
Use cooperation and negotiation skills to solve problems
Make constructive contributions to group decision-making
pp 77 - 80
Week 11Element 3: Interact with others to achieve workplace outcomes
Make constructive contributions to group decision-making
pp 80
Week 12Element 4: Record workplace information as required   
Complete workplace forms and documents                                          
pp 82 - 86
Week 13Element 4: Record workplace information as required
Complete workplace forms and documents
pp 86 - 89
Week 14Element 4: Record workplace information as required
Keep workplace records up-to-date
pp 90 - 92
Week 15Completion of observation/portfolio work in order to achieve competency for the unit (CA or NYC) 

Week 16

Week 17

Graded assessment - Written questioning

Review

 

 

The total number of scheduled hours of teaching, learning and assessment involved in this course will include all planned activities. This may incorporate face-to-face classes, lectures, workshops and seminars; wherever possible workplace visits, online learning and other forms of structured teaching and learning. The total scheduled hours includes the amount of effort required to undertake, evaluate and complete all assessment requirements, including observation of work performance, discussions with supervisors and others providing third party evidence and one on one and group assessment sessions with students.


Learning Resources

Prescribed Texts

Robertshawe, P., FNSICGEN301B Communicate in the Workplace,  Software Publications Pty Ltd, 2007

1-74123-759-9


References


Other Resources


Overview of Assessment

Assessment may incorporate a variety of methods including technical requirements documentation, homework, assignments, group and/or individual projects, in class exercises, written and practical tests, problem solving exercises, presentations, direct observation of actual and simulated work practice, presentation of a portfolio of evidence which may comprise documents, and/or photographs and/or video and audio files, review of products produced through work-based or course activities.

Students are advised that they are likely to be asked to personally demonstrate their assessment work to their teacher to ensure that the relevant competency standards are being met. Students will be provided with feedback throughout the course to check their progress.



Assessment Tasks

The Training Package competency standard FNSICGEN301B Communicate in the Workplace requires that:

’For valid and reliable assessment of this unit, evidence should be gathered through a range of methods to indicate consistent performance.

Assessment of this unit of competence will usually include observation of processes and procedures, oral and/or written questioning on underpinning knowledge and skills and other methods as required.’

In order to conform to the requirements of this unit, participants should attend at least 80% of classes in order for observation of processes and procedures to be undertaken in class time.

Continuous assessment of participants will be undertaken by observation of a range of activities (both oral and written) during class time (Weeks 1 - 15) for participants to be assessed as either Competent (CA - Competency Achieved) or Not yet competent (NYC).

Participants who achieve competency by Week 15 will be eligible to elect to sit for a graded assessment in Week 16.  Participants who are assessed as Not yet competent (NYC) in Week 15 will be ineligible to sit for a graded assessment in Week 16.

The Graded Assessment in Week 16 will take the form of written questions and/or case studies.


Assessment Matrix

The Graded Assessment (Week 16) will be graded according to the following grades:

GradeGrade Description
CACompetency Achieved
CCCompetent with Credit
CDICompetent with Distinction
CHDCompetent with High Distinction

Course Overview: Access Course Overview