Course Title: Communicate in the workplace

Part A: Course Overview

Program: C4210

Course Title: Communicate in the workplace

Portfolio: BUS

Nominal Hours: 30.0

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Code




Learning Mode

Teaching Period(s)


City Campus


650T TAFE Business


Course Contact: Arie Herrnstadt

Course Contact Phone: +61 3 9925 5897

Course Contact Email:

Course Description

This unit covers the fundamental communication skills needed to work in any sector of the finance industry.  It includes the skills needed for interacting with customers, internal and external and for giving, receiving and recording information.

This course is clustered with MKTG5801C Sell Financial Products and Services

Pre-requisite Courses and Assumed Knowledge and Capabilities

There are no pre-requisites and co-requisites for this course.

National Competency Codes and Titles

National Element Code & Title:

FNSICGEN301B Communicate in the workplace


1. Use a range of techniques to gain workplace information

2. Communicate information to others using a range of techniques

3. Interact with others to achieve workplace outcomes

4. Record workplace information as required

Learning Outcomes

Overview of Assessment

Students are advised that they are likely to be asked to personally demonstrate their assessment work to their teacher to ensure that the relevant competency standards are being met. Students will be provided with feedback throughout the course to check their progress.

Assessment 1: Questionnaire on communication skills relevant to selling financial products
Assessment 2: Sales simulation using communication and sales skills
Assessment 3: Written responses to customer enquiries
Assessment 4: Sales simulation using communication and sales skills
Assessment 5: Final graded test/exam