Course Title: Design and develop complex text documents

Part B: Course Detail

Teaching Period: Term2 2010

Course Code: COSC5945C

Course Title: Design and develop complex text documents

School: 650T TAFE Business

Campus: City Campus

Program: C4223 - Certificate IV in Business Administration

Course Contact : Sylvia Baroutis

Course Contact Phone: +61 03 9925 5469

Course Contact

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 100

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

This course covers the skills and knowledge required to design and develop business documents using complex technical features of word processing software.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

BSBITU401A Design and develop complex text documents


Prepare to produce word processed documents

Performance Criteria:

1.1 Use safe work practices to ensure ergonomic, work organisation, energy and resource conservation requirements are addressed

1.2 Identify document purpose, audience and presentation requirements and clarify with relevant personnel as required

1.3 Identify organisational requirements for text-based business documents to ensure consistency of style and image

1.4 Evaluate complex technical functions of the software for their usefulness in fulfilling the requirements of the task

1.5 Match document requirements with software functions to provide efficient production of documents


Produce documents

Performance Criteria:

4.1 Use complex operations in the development of documents, to achieve required results

4.2 Preview, adjust and print documents in accordance with organisational and task requirements

4.3 Name and store documents in accordance with organisational requirements and exit the application without information loss/damage

4.4 Prepare documents within designated time lines and organisational requirements for speed and accuracy


Add complex tables and other data

Performance Criteria:

3.1 Insert a standard table into document, changing cells to meet information requirements

3.2 Format rows and columns as required

3.3 Insert images and other data, formatting as required


Design complex documents

Performance Criteria:

2.1 Design document structure and layout to suit purpose, audience and information requirements of the task

2.2 Design document to enhance readability and appearance, and to meet organisational and task requirements for style and layout

2.3 Use complex software functions to enable efficient manipulation of information and other material, and ensure consistency of design and layout

2.4 Use manuals, user documentation and online help to overcome problems with document design and production

Learning Outcomes

Details of Learning Activities

Learning activities will include class-based exercises, demonstration and observation in order to develop competency, including the underpinning skills and knowledge required for this competency. This course is co-delivered with OFFC5202C (BSBADM406B) Organise Business Travel, refer to the weekly schedule. Students will have the opportunity to design and develop complex text documentation suitable for use within the Organise Business Travel unit and relevant projects.

Teaching Schedule

The total number of scheduled hours of teaching, learning and assessment involved in this course will include all planned activities. This may incorporate face-to-face classes, lectures, workshops and seminars; wherever possible workplace visits, online learning and other forms of structured teaching and learning. The total scheduled hours includes the amount of effort required to undertake, evaluate and complete all assessment requirements, including observation of work performance, discussions with supervisors and others providing third party evidence and one on one and group assessment sessions with students.

Teaching Schedule

Week 1Course Guide

Overview of assessments

Examples of good and bad document design
Learning Hub


Individual research
Week 2Prepare to produce word processed documents

Office Procedures (Page i-xxxiii)
Face-to-face class

In-class activities

Week 3Class 1 & 2 Topics:

Section 1 - Fonts and effects, graphics, linked text boxes, newspaper columns and automatics hyphenation
Face-to-face class

Week 4Class 1 & 2 Topics:

Section 2 - Bullets and numbering, macros, tables and mathematical functions
Face-to-face class
Week 5Class 1 & 2 Topics:

Section 3 - File management, fields, hyperlinks, linking and embedding, mail merge and advanced options

Proofreading exercises
Face-to-face class

Week 6Class 1 & 2 Topics:

Section 3 - continued
Face-to-face class

Week 7Class 1 & 2 Topics:

Section 4 - Templates styles, headers and footers, sections and forms
Online class

Learning Hub - Online discussion forum

Week 8Class 1 & 2 Topics:

Section 5 - Tables of Contents, indexes, outlines, master document and tracking changes
Face-to-face class

Mid-semester break 30 August - 5 September  
Week 9Underpinning Skills (keyboarding to enter text and numerical data) - Practice Exercises

Proofreading exercises
Face-to-face class

Week 10Class 1 & 2

Online activities refer to discussion board for this week
Online class

Learning Hub - Online discussion forum

Week 11Class 1 & 2 Topics:

Design and develop complex documentation for producing Marketing Portfolio for OFFC5202C (BSBADM406B) Organise Business Travel
Face-to-face class

Week 12  Course review, assessment preparation
Face-to-face class

Week 13Organise business itinerary for domestic and overseas travel
Organise Business Travel

Week 14Design & develop complex text docs
Class 1
In-class demonstration (50%)

Make travel arrangements

Arrange credit facilities
Organise Business Travel

Week 15Local Travel Project - VEA Client
due, submit as PDF (40%)
Organise Business Travel

Week 16Plan and review travel project
Organise Business Travel

Week 17International Travel Project - Role Play and Travel Pack due (60%)
Organise Business Travel

Week 18 Feedback and review
Organise Business Travel

Learning Resources

Prescribed Texts

Design & develop complex text documents – for Word 2003 BSBITU401A By Cheryl Price & Julia Wix, Software Publications, 2009 Edition.



Other Resources

RMIT Learning Hub;ID=090zabl0wvqr1

RMIT Learning Lab - Study & Learning Centre

Overview of Assessment

Students must demonstrate an understanding of all elements of a particular unit of competency to be deemed competent. Students are advised that they will be asked to personally demonstrate their assessment work to their teacher to ensure that the relevant competency standards are being met.

Assessment methods have been designed to measure achievements of each competency. Assessments will incorporate a variety of methods: direct questioning combined with review of documents with complex design, demonstration of techniques, oral or written questioning to assess knowledge of word processing software functions.

In addition to the assessments, formative feedback is provided to the students throughout the duration of the course.

Assessment Tasks

Refer to the relevant marking criteria forms

In-class Demonstration of Techniques (Due Week 14 during Class 1, 50%)
Students will complete a demonstration of techniques in-class under supervised conditions. The demonstration will comprise of both theory and practical aspects. The theory aspect of the demonstration will be ’closed book’ and the practical component will be ’open book’.

Portfolio of Documents (Due Week 11, 50%)
Students will compile a portfolio of evidence of their complex documentation developed during class in Week 6 and 9 (25% x 2 = 50%)  from teacher handout activities. They will be required to submit the portfolio items in-class using safe work practices and correct keyboarding techniques in both electronic and hard copy formats for feedback and assessment.

Assessment Matrix


ElementIn-class Demonstration (50%)Portfolio (50%)
1. Prepare to produce word processed documents
2. Design complex documents
3. Add complex tables and other data
4. Produce documents


HD> = 80High Distinction (Competency Achieved)
D70 - 79Distinction (Competency Achieved)
CR60 - 69Credit (Competency Achieved)v
PA50 - 59Pass (Competency Achieved)
NN<50Fail (Not Yet Competent)
CANot applicableCompetency Achieved
NYCNot applicableNot Yet Competent

Other Information

Special Consideration

Special consideration allows the University to take account of unexpected circumstances that can affect your ability to complete an assessment. Examples of unexpected or extenuating circumstances for eligibility may include:
• Serious illness with a significant impact e.g. hospital admission, concussion, serious injury, asthma attack or depression. It does not include illnesses with minor impact such as a cold, headache, period pain or stomach ache.
• Loss or bereavement e.g. death of a close family member, family/relationship breakdown.
• Hardship or trauma e.g. victim of serious crime, sudden loss of income or employment, severe unexpected disruption to domestic arrangements.

How to apply

You must apply for special consideration no later than two working days after the relevant examination or assessment deadline. You must complete the Special Consideration Application form available at and lodge the original and one photocopy at the Hub on your campus. You can also lodge the application and supporting documentation via fax to tel. 9925 8845 or send scanned copies via email to

Please note that in 2010 it is anticipated that applications for special consideration will move to an online process. More information about this new process will be available at

Your application must be supported by a medical impact statement and/or relevant supporting documentation. A medical certificate alone is not sufficient. If you cannot obtain the impact statement or supporting documents within two days, you should lodge an incomplete application form and provide the additional documents within five business day.

Late applications can only be accepted in extenuating circumstances and their submission requires the approval of the Academic Registrar.

Assessment of applications

All special consideration applications are considered by a panel of health and academic experts, convened by the Academic Registrar. All communication about your application will be through your RMIT student email account. It is your responsibility to check your RMIT student email account regularly, promptly respond to any requests for information or action and ensure your account can receive incoming emails.

Extensions of time for submission of assessment – seven days or fewer

If you are seeking an extension of seven calendar days or fewer from the original due date you must meet certain eligibility criteria (similar to special consideration) and complete an Application for Extension of Time for Submission of Assessable Work form and lodge it with the School. Forms are available at

Arrangements for lodging forms can vary according to individual school procedures. It is your responsibility, as the applicant, to check whether the form should be lodged with the school administrative officer, the course coordinator or program coordinator. Except in exceptional circumstances the application must be lodged no later than one working day before the official due date.

Employability skills

Employability skills are included in this course and are based on broad industry requirements.

Course Overview: Access Course Overview