Course Title: Organise business travel

Part B: Course Detail

Teaching Period: Term2 2009

Course Code: OFFC5202C

Course Title: Organise business travel

School: 650T TAFE Business

Campus: City Campus

Program: C4223 - Certificate IV in Business Administration

Course Contact : Hazel Sims

Course Contact Phone: +61 3 9925 1316

Course Contact

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 20

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

This course covers the skills and knowledge required to organise domestic and overseas business travel, including developing associated itineraries, booking travel and accommodation, preparing travel related documentation and making travel arrangements.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

BSBADM406B Organise business travel


Arrange credit facilities

Performance Criteria:

3.1 Methods of payment are checked and confirmed

3.2 Credit arrangements are made in accordance with organisational policy and procedures


Make travel arrangements

Performance Criteria:

2.1 Bookings are made in accordance with organisational policies and procedures for business travel

2.2 Travel documents are identified and arranged in accordance with itinerary and individual requirements

2.3 Travel arrangements are confirmed and confirmationdocuments checked and despatched to the traveller within designated timelines

2.4 Alternative arrangements are negotiated and confirmed in response to changed requirements

2.5 Travel details and itinerary are recorded in accordance with organisational requirements

2.6 Communication arrangements are negotiated and confirmed in accordance with organisational requirements


Organise Business itinerary for domestic and overseas travel

Performance Criteria:

1.1 Purpose of domestic and overseas travel, budgets, meeting requirements and traveller preferences are confirmed

1.2 Points of contact and names of contact persons are identified and arrangements for meetings are made and confirmed in accordance with planned itinerary

1.3 Daily itineraries are prepared with appointments, arrival and departure times, accommodation and other details in accordance with travel purpose

1.4 Documents and support material for meetings are sourced and prepared within designated timelines

1.5 Itinerary is prepared in accordance with meeting requirements, travel demands and occupational health and safety requirements for the traveller

1.6 Itinerary and meeting documents are despatched to the traveller within designated timelines

Learning Outcomes

Details of Learning Activities

Learning activities will include class-based theory and discussion based on the textbook, industry practice, presentations, researching the Internet, library, DVDs and visits to Travel Agents.

Teaching Schedule

FULL TIME - Weekly Schedule

Week 1

Course Guide

What do we know about business travel?


The Learning Hub


Week 2  
Week 3  
Week 4  
Week 5  
Week 6  
Week 7  
Week 8  
Mid-semester break  
Week 9  
Week 10  
Week 11  
Week 12  
Week 13 Organise business itinerary for domestic and overseas travel 

Chapter 1 (1-10)


How to plan a business itinerary

Revise Assessment requirements

Week 14Make travel arrangements

Chapter 2 (Page 11-15)

Making travel and accommodation reservations

Alternative arrangements

Confirming and recording travel information

Week 15


Arrange credit facilities


Chapter 3 (Page 16-19)

Existing accounts and determining the best payment method

Arranging debit or credit facilities

Week 16Plan and review travel project


Travel Group Presentations Due (30%)

Week 17 Feedback and reviewTravel Project Due (70%)
Week 18Feedback and review 

Learning Resources

Prescribed Texts

Custom Text: Aspire (2009) RMIT TAFE Business School Certificate IV, Organise Business Travel


Other Resources

Overview of Assessment

Students must demonstrate an understanding of all elements of a particular unit of competency to be deemed competent. Students are advised that they will be asked to personally demonstrate their assessment work to their teacher to ensure that the relevant competency standards are being met.

Assessment methods have been designed to measure achievements of each competency. Assessments will incorporate a variety of methods: direct questioning combined with a review of portfolios of evidence, review of authenticated documents from the training environment and demonstration of techniques.

In addition to the assessments, formative feedback is provided to the students throughout the duration of the course.

Assessment Tasks


Travel Project - Due Week 17 (70%)

In a small group of THREE, students will create a travel project based on the assignment criteria given in class and available on the Learning Hub. The travel project consists of preparing travel documentation for a business trip. This is evidence of the students’ classroom learning and practical application of their skills. Refer to the Learning Hub for the marking criteria sheet and details of the project requirements.

Group Presentation based on Travel Project - Due Week 16 (30%)

Based on the travel project scenario, students will make their small group presentation using the marking criteria as a guide. The presentation will include both the theory introduced in the classroom and evidence of research of the travel project. PowerPoint will not be used, however Internet WebPages may be referred to. Each student will present a section of work ensuring the whole project is addressed in the presentation.

Assessment Matrix

ElementTravel Project (70%)Group Presentation (30%)
Organise business itinerary for domestic and overseas travelYESYES
Make travel arrangementsYESYES
Arrange credit facilities

Other Information


A pass in an assessment piece will result in a grade for the student. Where a pass is achieved competency for that assessment is given. Where a pass is not achieved in any assessment piece a NYC (Not Yet Competent) grade will be given. Competency MUST be achieved for each element of competency within a competency standard for a pass grade (or higher grade) to be given. Where competency for all elements of competency is not achieved, an overall NN grade will result.

Submission of written work/assessment

All written work or assessments must be lodged by the due date in the format specified for the particular assessment task on the individual marking guidelines. Written assessments must have a footer containing: student name, student number, course code, title of the assessment and the teacher’s name.

All work should be stapled and plastic pockets or plastic binders should not be used.

Attach a signed Assignment Cover Sheet to each submission of written work or assessment. All parts of the Assignment Cover Sheet must be clearly filled out. The Cover Sheets are available near the lifts on Level 13.

Employability Skills

This course/competency includes the employability skills listed below which are assessable under the Business Services Training Package.

In order to be able to effectively demonstrate the required employability skills during the course, students should participate and aim to attend punctually. Students are required to contribute to 80% plus of the required classes. Please note that employability skills are assessed across the entire program.

Employability skills are a core component of the competency and if a student is unable to effectively demonstrate these skills within the competency, a mark of NYC (Not Yet Competent) will be given for the course.

Employability skills identified for this course are:
Planning and organising

From July 2008 students issued with Training Package qualifications have been informed by their Registered Training Organisation that Employability Skills Summaries for Training Package qualifications can be downloaded from . Registered Training Organisations are required to add the mandatory sentence providing the URL for the Employability Skills Summaries to Training Package to qualification testamurs from 1 January 2009. The Australian Qualification Framework Implementation Handbook has been amended to show this requirement.

Course Overview: Access Course Overview