Course Title: Implement customer service standards

Part A: Course Overview

Program: C4225

Course Title: Implement customer service standards

Portfolio: DSC

Nominal Hours: 30.0

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Code




Learning Mode

Teaching Period(s)


Brunswick Campus


350T Fashion & Textiles

Face-to-Face or Workplace

Course Contact:

Course Contact Phone: +61 3 9925

Course Contact Email:

National Competency Codes and Titles

National Element Code & Title:

BSBCUS403B Implement customer service standards

Learning Outcomes

Overview of Assessment