Course Title: Provide support to self-represented litigants

Part A: Course Overview

Program: C4240

Course Title: Provide support to self-represented litigants

Portfolio: DSC

Nominal Hours: 40.0

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Code




Learning Mode

Teaching Period(s)


City Campus


365T Global Studies, Soc Sci & Plng

Face-to-Face or Workplace

Course Contact: Lauren Weaver

Course Contact Phone: +61 3 9925 4622

Course Contact Email:

Course Description

This course covers the ability to support and assist self-represented litigants. It involves identifying the specific needs of the self-represented litigant and delivering appropriate support, assistance and referral according to organisational policy, protocols and procedures. In practice it requires managing the provision of services in the context of the requirements of procedural fairness and the principles of impartiality and independence of the court.

Pre-requisite Courses and Assumed Knowledge and Capabilities

 No pre-requisite is required for this unit of competency, however this unit is part of an Industry based program, offered to trainee Court Registrars.

National Competency Codes and Titles

National Element Code & Title:

PSPCRT416A Provide support to self-represented litigants


1. Identify client needs

2. Provide information and options

3. Provide assistance

4. Facilitate communication

Learning Outcomes

 See Elements.

Overview of Assessment

Assessments will incorporate a variety of methods including one or more of the following: written test, open book exam, case studies, class presentation, group project, role play scenarios, practical demonstrations, observations, reports, quizzes, and fieldwork assignments.