Course Title: Use targeted communication skills to build relationships

Part A: Course Overview

Program: C4264

Course Title: Use targeted communication skills to build relationships

Portfolio: DSC

Nominal Hours: 55.0

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Code

Campus

Career

School

Learning Mode

Teaching Period(s)

MKTG5957C

City Campus

TAFE

365T Global Studies, Soc Sci & Plng

Face-to-Face or Internet or Workplace

Term1 2013

Course Contact: Xenia Girdler

Course Contact Phone: +61 3 9925 4660

Course Contact Email: xenia.girdler@rmit.edu.au


Course Description

This unit describes the knowledge and skills required to apply specific workplace communication techniques to build and maintain relationships with clients and colleagues based on respect and trust


Pre-requisite Courses and Assumed Knowledge and Capabilities

None



National Competency Codes and Titles

National Element Code & Title:

CHCCOM403A Use targeted communication skills to build relationships

Elements:

Communicate effectively with clients and staff
Contribute to the implementation of effective communication strategies
Use specific communication techniques to maintain constructive interaction
Facilitate discussions
Identify communication strategies to build relationships with clients who are involuntary or present communication challenges


Learning Outcomes


Overview of Assessment

There are a variety of tools used to assess this course, a major tool is 200 hours of practical placement that will provide you with the learning opportunities necessary to develop the required skills knowledge and attitude.
Other assessment tasks involve:

  • Short essays where you will be expected to write an answer to a question in detail, and to draw conclusions about issues.
  • Class presentation where you will be expected to conduct a brief session in class, to lead discussion and to provide information for other students.
  • Participation in class discussions and activities.
  • Reflective Journals you will be expected to provide a written record of your experiences during the year - in class and in practical placement.
  • Blackboard/On-line assessment you will participate in regular on-line forums, blogging and small assessment tasks.