Course Title: Undertake outreach work

Part A: Course Overview

Program: C4264

Course Title: Undertake outreach work

Portfolio: DSC

Nominal Hours: 60.0

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Code




Learning Mode

Teaching Period(s)


City Campus


365T Global Studies, Soc Sci & Plng

Face-to-Face or Workplace

Course Contact: Xenia Girdler

Course Contact Phone: +61 3 9925 4660

Course Contact Email:

Course Description

This unit of competency describes the skills and knowledge required to work in an outreach capacity with vulnerable or at risk groups such as those experiencing homelessness, mental health, alcohol or other drugs (AOD) issues

Pre-requisite Courses and Assumed Knowledge and Capabilities


National Competency Codes and Titles

National Element Code & Title:

CHCCH522A Undertake outreach work


1.Prepare for outreach work

2.Undertake outreach service

3.Establish client relationship

4.Follow up outreach service

Learning Outcomes

This course provides you with the opportunity to develop skills required by workers to deliver services to people who are experiencing homelessness, risk of being homeless, mental health or AOD issues. It includes preparation and follow up as well as working safely in an unfamiliar and potentially unpredictable environment

Overview of Assessment

There will be a variety of assessment methods used in this course including but not restricted to -

  • Observation in the workplace
  • Written assignments/projects
  • Case study and scenario analysis
  • Questioning
  • Role play simulation