Course Title: Provide services to clients with complex needs

Part B: Course Detail

Teaching Period: Term2 2011

Course Code: HWSS5439C

Course Title: Provide services to clients with complex needs

School: 365T Global Studies, Soc Sci & Plng

Campus: City Campus

Program: C4264 - Certificate IV in Alcohol and Other Drugs Work

Course Contact : Xenia Girdler

Course Contact Phone: +61 3 9925 4660

Course Contact

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 60

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

There are no Pre-requisites and Co-requisites for this course

Course Description

This unit describes the skills and knowledge required by community workers to provide services to people with complex needs

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCCS504A Provide services to clients with complex needs


1. Work wih clients facing a range of issues
2. Develop strategies to engage clients with one or more identified needs
3. Assess and prioritise needs
4. Refer and follow up identified needs

Performance Criteria:


Learning Outcomes

Details of Learning Activities

You will be given an opportunity to take part in a variety of activities –practical and theoretical. These activities are designed to equip you with the skills and knowledge required to provide case management to clients with complex needs

Teaching Schedule

This course is scheduled to be delivered during first semester. A timetable will be given to you during Orientation.

Learning Resources

Prescribed Texts


Other Resources

Resources for this course will be made available to you in class and on Blackboard.

Overview of Assessment

This will be assessed with both practical and theoritical tasks

Assessment Tasks

There will be a variety of assessment tasks involving case studies, research and group work. Details regarding these will be given to you in class.

Assessment Matrix

Course Overview: Access Course Overview