Course Title: Promote team effectiveness

Part A: Course Overview

Program: C4292

Course Title: Promote team effectiveness

Portfolio: BUS

Nominal Hours: 50.0

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Code




Learning Mode

Teaching Period(s)


City Campus


650T TAFE Business

Face-to-Face or Internet or Workplace


Star City NSW


650T TAFE Business

Face-to-Face or Workplace


Tabcorp QLD


650T TAFE Business

Face-to-Face or Workplace

Course Contact: Kathie Nickson

Course Contact Phone: +61 3 9925 5852

Course Contact Email:

Course Description

This unit describes the performance outcomes, skills and knowledge required to promote teamwork. It involves developing team plans to meet expected outcomes, leading the work team, and proactively working with the management of the organisation.
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.

Pre-requisite Courses and Assumed Knowledge and Capabilities

There are no pre-requisites.

National Competency Codes and Titles

National Element Code & Title:

BSBWOR402A Promote team effectiveness


1. Plan to achieve team outcomes

2. Develop team cohesion

3. Participate in and facilitate work team

4. Liaise with management

Learning Outcomes

Overview of Assessment

Assessment must ensure:
• access to appropriate documentation and resources normally used in the workplace.

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
• analysis of responses to case studies and scenarios
• direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate
• observation of demonstrated techniques in working with team dynamics
• observation of performance in role plays
• oral or written questioning to assess knowledge of principles and techniques associated with group dynamics and processes
• evaluation of opportunities provided for input of team members into planning, decision making and operational aspects of work team
• review of feedback provided to team members
• review of teamwork plan.