Course Title: Implement effective communication strategies
Part A: Course Overview
Program: C4292
Course Title: Implement effective communication strategies
Portfolio: BUS
Nominal Hours: 40.0
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.Course Code |
Campus |
Career |
School |
Learning Mode |
Teaching Period(s) |
EMPL5874C |
City Campus |
TAFE |
650T TAFE Business |
Distance / Correspondence or Face-to-Face or Internet or Workplace |
Course Contact: Kathie Nickson
Course Contact Phone: +61 3 9925 5852
Course Contact Email: kathie.nickson@rmit.edu.au
Course Description
This unit describes the performance outcomes, skills and knowledge required to select and use communication strategies appropriate to a defined job role.
A range of legislation, rules, regulations and codes of practice may apply to this unit at the time of endorsement, depending on job roles and jurisdictions.
Pre-requisite Courses and Assumed Knowledge and Capabilities
Nil
National Competency Codes and Titles
National Element Code & Title: |
BSBCMM402A Implement effective communication strategies |
Elements: |
1. Receive enquiry |
2. Identify and apply appropriate communication techniques |
|
3. Determine action to be taken |
|
4. Review outcomes of communication |
Learning Outcomes
Nil
Overview of Assessment
Assessment must ensure access to:
• an actual workplace or simulated environment
• workplace manuals and reference materials, such as company policies, procedural manuals, checklists and sample forms
• appropriate technology, such as computers with relevant software and communication mediums
• appropriate resources and people with expert knowledge of communication techniques appropriate to the specific workplace.
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
• analysis of responses to case studies and scenarios
• demonstration of communication techniques
• direct questioning combined with review of portfolios of evidence and third-party workplace reports of on-the-job performance by the candidate
• observation of performance in role plays
• review of documentation recording details of person making enquiry, and issues
• evaluation of needs and expectations of person making enquiry and discussion of appropriate responses
• oral or written questioning to assess knowledge of scope ofown responsibilities and obligations to refer matters outside of area of responsibility.