Course Title: Facilitate customer awareness of the Australian financial system and markets

Part A: Course Overview

Program: C4297

Course Title: Facilitate customer awareness of the Australian financial system and markets

Portfolio: BUS

Nominal Hours: 40.0

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Code




Learning Mode

Teaching Period(s)


City Campus


650T TAFE Business

Distance / Correspondence or Face-to-Face or Internet

Term1 2012,
Term1 2013,
Term2 2013

Course Contact: Michael Elliot

Course Contact Phone: +61 3 9925 5519

Course Contact Email:

Course Description

This unit describes the performance outcomes, skills and knowledge required to develop customer awareness of how the monetary and financial systems and markets operate in Australia, with the aim of enhancing basic consumer financial literacy.

If you are undertaking this course in Melbourne from semester 2, 2012 onwards your teacher will advise you if you require access to a computer for the course. It is recommended that you have access to a mobile computing device to allow greater flexibility in terms of where you can work on campus outside class times.

Pre-requisite Courses and Assumed Knowledge and Capabilities

This course has no pre-requisites but does have a co-requisite.  This course will be completed with course FNSINC401A - Apply principles of professional practice to work in the financial services industry.

National Competency Codes and Titles

National Element Code & Title:

FNSFLT502A Facilitate customer awareness of the Australian financial system and markets


1. Explain to clients, the function and role of the Reserve Bank of Australia (RBA)

2. Outline the role of money and Australia's monetary base

3. Outline the main features of the Australian financial markets

4. Provide information to the client about regulation of the financial system

Learning Outcomes

Overview of Assessment

Assessment may incorporate a variety of methods including written tests, a group assignment and final assessment.

Tests are closed book and consist of multiple choice, practical exercises and short answer questions.

The group assignment requires students to research the role and function of a financial institution or a major contemporary issue relating to the financial system and of concern to consumers.

The final assessment may be included in the group assessment or in some cases may be an individual assignment.

Students are advised that they are likely to be asked to personally demonstrate their assessment work to their teacher to ensure the relevant competency standards are being met. Students will be provided with feedback throughout the course to check their progress.