Course Title: Maintain an effective work environment

Part B: Course Detail

Teaching Period: Term1 2013

Course Code: EMPL5958C

Course Title: Maintain an effective work environment

School: 365T Global Studies, Soc Sci & Plng

Campus: City Campus

Program: C4313 - Certificate IV in Community Development

Course Contact : Julian Silverman

Course Contact Phone: +61 3 9925 4578

Course Contact Email:julian.silverman@rmit.edu.au


Name and Contact Details of All Other Relevant Staff

Nominal Hours: 50

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

None.

Course Description

Students will study the skills and knowledge needed to meet individual responsibilities within a work group.


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCORG405E Maintain an effective work environment

Element:

Establish and maintain appropriate work relationships

Performance Criteria:

2.1 Use effective communication and interpersonal skills to ensure all workplace interactions contribute to achievement of organisation objectives and promotion of the community services industry
2.2 Demonstrate consideration of the full range of individual and cultural differences in workplace relations
2.3 Deal with any issues related to well-being of work colleagues promptly and in accordance with organisation procedures
2.4 Handle potential and actual conflicts in the workplace to minimise disruption

Element:

Facilitate operation of the workgroup

Performance Criteria:

3.1 Actively participate in all team processes to ensure team objectives are met
3.2 Ensure individual responsibilities within team are achieved to identified standards and timeframes
3.3 Appropriately inform individuals for whom you are responsible of workplace performance standards
3.4 Develop and use range of own skills and knowledge as required to enhance team performance
3.5 Apply appropriate effort to maximise effective communication and to ensure resolution of issues within the team and conflict

Element:

Review and develop own performance

Performance Criteria:

4.1 Regularly monitor own performance against work plans, organisation objectives and client needs
4.2 Seek out and access opportunities for formal and informal development of skills and knowledge to optimise performance

Element:

Work to achieve identified outcomes

Performance Criteria:

1.1 Define and agree own work roles and responsibilities with appropriate people
1.2 Develop and implement work plans to ensure:
-desired outcomes are achieved
-objectives are met
-agreed timeframes are met
-compliance with relevant guidelines and procedures
-contingencies are managed
-duty of care responsibilities are met
-ethical practice
-the work of the organisation is promoted
1.3 Where appropriate to work role, incorporate understanding of relevant legislation and awards into workplace practices and decisions
1.4 Where relevant to work role, provide unpaid workers and others with appropriate training, briefing and supervision
1.5 Where problems arise in meeting work plans, take appropriate action to re-negotiate or seek assistance

Learning Outcomes


  


Details of Learning Activities

You will attend an all-day workshop in which you will participate in activities including discussions and presentations related to engaging communities in the community development process as part of specific initiatives. You will be presented with information relating to the central themes of the unit including theories and skills relating to maintaining an effective work environment. This will include identifying the goals of your project or work team, supporting their team based practice and reviewing and developing your own practice.


Teaching Schedule

Please note: While your teacher will cover all the material in this schedule, the weekly order is subject to change depending on class needs and availability of speakers and resources.

 

Week 10 Class Content Learning Elements
Maintain an effective work environment The focus of this workshop will be on working effectively within a community service organisation. This session will include presentations from staff and interactive activities, including a class discussion, that will enhance students’ abilities in the area of collaborative practices when working with colleagues and community based committees and groups. 1. Work to achieve identified outcomes
2. Establish and maintain appropriate work relationships
3. Facilitate operation of the workgroup
4. Review and develop own performance


Learning Resources

Prescribed Texts

RMIT will provide you with resources and tools for learning in this course through our online systems and access to specialised facilities and relevant software. You will also have access to the library resources.


References


Other Resources

You will be issued a reading kit that includes links to relevant web resources upon commencement of this course. It will contain articles and instructional materials that relate to this workshop and it will be developed in consultation with industry experts in the community development sector.

Web links for this workshop:
Community engagement skills profile – Queensland Government
http://www.onlinelearning.qld.gov.au/materials/ce/online/ce/info/learning/guide/t8s1.htm
Organisational Culture – Queensland Government
http://www.onlinelearning.qld.gov.au/materials/ce/online/ce/info/learning/guide/t3s2.htm


Overview of Assessment

Assessment is ongoing throughout the course. Assessment will incorporate a range of methods to assess performance and the application of knowledge and skills and will include:

- Evaluation Report
- Self and Supervisor Assessment


Assessment Tasks

In order to demonstrate competence in this course you will need to satisfactorily complete the following assessment tasks:

Evaluation report
You will complete a report evaluating the effectiveness of your ability to work within a team environment. You will be asked to demonstrate effective communication and interpersonal skills to ensure all workplace interactions contribute to positive processes and outcomes in both your organisation and the community services sector as a whole. In addition to this, your evaluation should include identifying the goals of your project or work team, supporting their team based practice and reviewing and developing your own practice.

Self and Supervisor Assessment
You and your supervisor will be asked to evaluate your ability to establish and maintain an effective work environment. This will include your ability to identify and manage potential areas of conflict, build and sustain valuable work relationships and consider the full range of individual and cultural differences in workplace relations. In addition to this, you and your supervisor will assess your ability to work in a team environment and your ability to bring your own skills and knowledge, as required, to enhance team performance. You will be asked to include a reflection and of your own performance against your work plan, organisation’s objectives and client needs in order to continually develop and improve your skills and knowledge.


Assessment Matrix

Course Overview: Access Course Overview