Course Title: Use high-level communication skills in the education workplace
Part B: Course Detail
Teaching Period: Term2 2014
Course Code: EMPL5974C
Course Title: Use high-level communication skills in the education workplace
School: 360T Education
Campus: City Campus
Program: C4326 - Certificate IV in Education Support
Course Contact : Robyn Blaikie
Course Contact Phone: +61 3 9925 4838
Course Contact Email:robyn.blaikie@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Fiona Dean
fions.dean@rmit.edu.au
9925 4650
Nominal Hours: 50
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
No specific pre-requisite and co-requisite.
Course Description
This course deals with the skills and knowledge required to for education support workers to communicate effectively with education professionals, colleagues, students, parents and community representatives.
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
CHCEDS411B Use high-level communication skills in the education workplace |
Element: |
1. Use clear oral and written communication |
Performance Criteria: |
1.1 Ensure instructions are clear and concise for the intended audience and task |
Element: |
2. Contribute to the development of effective communication within the education organisation |
Performance Criteria: |
2.1 Consider special communication needs in developing strategies to avoid discrimination |
Element: |
3. Represent the education organisation to an audience as directed by teacher |
Performance Criteria: |
3.1 Select, prepare and present information to promote the education organisation in an accurate way |
Element: |
4. Facilitate formal and informal discussions and meetings as directed by teacher |
Performance Criteria: |
4.1 Adhere to agreed venue and times when conducting formal discussions |
Element: |
5. Produce quality written material |
Performance Criteria: |
5.1 Present written documents in a logical and sequential way that matches the audience and purpose |
Learning Outcomes
This course is applicable to education workers in contexts where high level communication is required for a broad range of duties in a variety of education environments. Thiscourse applies to work undertaken with appropriate guidance, support and supervision by a nominated teacher or other education professional. On successful completion of this course, you will have developed and applied the skills and knowledge required to demonstrate your competency in the above elements.
Details of Learning Activities
The student learning experience will be facilitated through participation in a range of activities:
Group discussion
Research assignments
Guest speakers
Oral and/or written questions on "What if?" scenarios
Individual and group projects - Completion of Projects will include negotiated independent study time and practical work relevant to the unit of competency.
Realistic simulations and role play
Practical demonstrations and direct observation of actual work and simulated work practice
Oral Presentations
Your program consists of a combination of learning activities through a range of delivery methods including: face to face teaching, online activities and Directed Study and you are expected to participate in professional placement. You work independently to complete Directed Study, however you are expected to complete all work given and will at times be required to show evidence that the work has been completed in this unit.
Teaching Schedule
Please note: While your teacher will cover all the material in this schedule, the weekly order is subject to change depending on class needs and availability of speakers and resources.
Semester 1
Week 1
Identifying relevant legislative, policy and standards regulating working with children and
young people, relevant to specific job roles
E1,
Week 2
Occupational health and safety (WHS) in relation to working with children and young people
E1, E2, E3
Week 3
Behaviour support in relation to working with children and young people
E2, E3
Week 4
Anti-discrimination regulating work with children and young people
Assessment Task 1: Evidence Guide
E1, E2, E3
Week 5
Reporting processes, collecting data to inform education support role, relevant written
documentation
E5
Week 6
Effective oral and written techniques in the workplace
E2, E3, E4, E5
Week 7
Using clear oral and written communication; e.g consider audience and purpose
E1, E2
Week 8
Using a variety of communication channels to inform specific audience
E2, E3, E4
Week 9
Adjusting methods and style to cater to specific audience
E1, E2
Assessment Task 2: Project 1 – Q&A/Oral presentation
Week 10
Interpreting complex information to make it meaningful to others
E1,
Week 11
Contributing to the development of effective communication within a specific organisation; e.g. education, community organisation
E2
Week 12
Considering special communication needs in developing strategies to avoid discrimination
E2
Week 13
Identifying organisation requirements for correspondence and published materials; using relevant referencing standards
E5
Week 14
Working with a group for presentations
E3
Week 15
Effective questioning
E4
Week 16
Seeking feedback
E2
Week 17-18
Reflection of own experiences using high-level communication skills in the education workplace
Assessment interview – review folio of final assessments e.g : Evidence Guide, Project 1, Evidence of practical experience using high-level communication skills in the education/community workplace, e.g Observation/Demonstration, Third party, Oral Presentation (oral and/or written)
Semester 2
Week 1
Contributing to the development of effective communication within a specific organisation
E2,
Week 2
Considering special communication needs in developing strategies to avoid discrimination
Week 3
Evaluating and revising communication skills to ensure they are effective
E1, E5
Week 4
Promoting the use of effective listening skills within the education/community workplace
E2
Week 5
Body language and verbal messages
E3
Week 6
Planning and preparing for presentation
E4
Week 7
Selecting, preparing and presenting information to promote the relevant organisation in an
accurate way
E5
Week 8
Using electronic and other media to enhance presentations
E3
Week 9
Using electronic and other media to enhance presentations
E3
Week 10
Representing an educational/community organisation to an audience as directed by relevant
staff/supervisor
E3
Assessment Task 3: Project 2 – Oral presentation/Q&A
Week 11
Facilitating formal and informal discussions and meetings as directed by relevant
staff/supervisor
E4
Week 12
Verbal and non-verbal communication; matching body language and verbal messages
E2
Week 13
Cultural awareness and respecting and considering differences of opinion
E2, E5
Week 14
Producing relevant written material for specific audience
E5
Week 15
Setting and following agendas/objectives for meetings and discussions
Writing skills for work
E4, E5
Week 16
Referencing for writing and presentations for organisation
E5
Assessment Task 4: Project 3 – Oral and Written report
Week 17-18
Reflection of own experiences using high-level communication skills in the education workplace
Discussion, Q&A activities
Assessment interview – review folio of final assessments e.g :
Evidence Guide, Project 1 ,2,3, Evidence of practical experience using high-level communication skills in the education/community workplace, e.g Observation/Demonstration, Third party
Learning Resources
Prescribed Texts
References
Other Resources
TEXTS AND EQUIPMENT
There are no set texts in this unit. RMIT will provide you with resources and tools for learning in this course through handouts, our online systems and access to facilities and relevant software. You will also have access to the library resources. It is recommended that you bring:
• Display folder with plastic sleeves
• Highlighter pens
• Notebook or loose leaf paper
• Headphones (use your own or they can be purchased from the City/Brunswick Library)
• USB (Memory stick)
Overview of Assessment
You must demonstrate an understanding of all elements of the competencies in order to be deemed competent.
Assessment methods have been designed to measure achievement of each competency in a flexible manner over a range of assessment tasks. You may be assessed by:
• Direct observation of actual and simulated work practice
• Oral or written questioning
• Assignments and projects
• Presentation of a portfolio of evidence which may comprise documents, and/or photographs and/or video and audio files
• Work-based activities
• Third-party feedback from a work supervisor/employer
Feedback will be provided throughout the semester in class and/or online discussions, through individual and group feedback on practical exercises and by individual consultation.
If you have a long term medical condition and/or disability it may be possible to negotiate to vary aspects of the learning or assessment methods. You can contact the program coordinator or the Disability Liaison Unit if you would like to find out more.
An assessment charter (http://mams.rmit.edu.au/kh6a3ly2wi2h1.pdf) summarises your responsibilities as an RMIT student as well as those of your teachers.
Your courses assessment conforms to RMIT assessment principles, regulations, policies and procedures which are described and referenced in a single document: http://www.rmit.edu.au/browse;ID=ln1kd66y87rc
Assessment Tasks
Assessment methods have been designed to measure achievement of each competency in a flexible manner over a range of assessment tasks.
Assessment Task 1: Evidence Guide
Assessment Task 2: Project 1 – Q&A/Oral presentation
Assessment Task 3: Project 2 – Oral presentation/Q&A – Cultural presentation
Assessment Task 4: Project 3 – Oral and Written report – Experiences working with children and young adults
Feedback will be provided throughout the semester in class and/or online discussions, through individual and group feedback on practical exercises and by individual consultation.
Assessment tasks in this course are either formative or summative. Summative assessment tasks in this unit are assessed using the following competency based results:
CA – Competency achieved
NYC – Not Yet Competent
Assessment Matrix
The assessment matrix demonstrates alignment of assessment tasks with the relevant Unit of Competency.
These are available from the course contact person (stated above).
Other Information
You must complete a submission cover sheet for every piece of submitted work, including online submissions. This signed sheet acknowledges that you are aware of the plagiarism implications.
Attendance - The major learning experience involves participating in face to face classes. It is strongly advised that you attend all sessions in order to engage in the required learning activities, ensuring the maximum opportunity to gain the competency. www.rmit.edu.au/policies/academicprogress
Feedback - Monitoring academic progress is an important enabling and proactive strategy to assist you to achieve your learning potential. Students will be asked to attend mid semester interviews with relevant teachers and Program Coordinator.
Special Consideration - All assessment tasks are required to be completed to a satisfactory level. If you are unable to complete any piece of assessment by the due date, you will need to apply for an extension. Please see the RMIT website for further information. www.rmit.edu.au/students/assessment/extension
Academic Integrity and Plagiarism - RMIT University has a strict policy on plagarism and and academic integrity. Please refer to the website for more information on this policy.http://www.rmit.edu.au/students/academic-integrity
Course Overview: Access Course Overview