Course Title: Work effectively with culturally diverse clients and co-workers

Part B: Course Detail

Teaching Period: Term1 2014

Course Code: EMPL5932C

Course Title: Work effectively with culturally diverse clients and co-workers

School: 365T Global, Urban & Social Studies

Campus: City Campus

Program: C4328 - Certificate IV in Alcohol and Other Drugs

Course Contact : Xenia Girdler

Course Contact Phone: +61 3 9925 4660

Course Contact Email:xenia.girdler@rmit.edu.au


Name and Contact Details of All Other Relevant Staff

Wayne Harrington

+61 3 9925 4230

wayne.harrington@rmit.edu.au

Nominal Hours: 20

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

Not applicable

Course Description

This course deals with the cultural awareness required for effective communication and cooperation with persons of diverse cultures.


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

HLTHIR403C Work effectively with culturally diverse clients and co-workers

Element:

1. Reflect cultural awareness in work practice

Performance Criteria:

1.1 Demonstrate awareness of culture as a factor in all human behaviour by using culturally appropriate work practices
1.2 Use work practices that create a culturally and psychologically safe environment for all persons
1.3 Review and modify work practices in consultation with persons from diverse cultural backgrounds
 

Element:

2. Accept cultural diversity as a basis for effective work place and professional relationships

Performance Criteria:

2.1 Show respect for cultural diversity in all communication and interactions with co-workers, colleagues and clients
2.2 Use specific strategies to eliminate bias and discrimination in the workplace
2.3 Contribute to the development of work place and professional relationships based on acceptance of cultural diversity
 

Element:

3. Communicate effectively with culturally diverse persons

Performance Criteria:

3.1 Show respect for cultural diversity in all communication with clients, families, staff and others
3.2 Use communication constructively to develop and maintain effective relationships, mutual trust and confidence
3.3 Where language barriers exist, make efforts to communicate in the most effective way possible
3.4 Seek assistance from interpreters or other persons as required
 

Element:

4. Resolve cross-cultural misunderstandings

Performance Criteria:

4.1 Identify issues that may cause conflict
4.2 If difficulties or misunderstandings occur, consider the impact of cultural differences
4.3 Make an effort to sensitively resolve differences, taking account of cultural considerations
4.4 Address any difficulties with appropriate people and seek assistance when required
 


Learning Outcomes


On successful completion of this course, you will have developed and applied the skills and knowledge required to demonstrate your competency in the above elements.
 


Details of Learning Activities

All courses and learning activities will be supported and complimented by RMIT’s e-learning tool "Blackboard".

An important part of the learning in this course is to understand the complex and interconnected nature of addiction and drug use and apply the underpinning principles of culturally appropriate practice. Therefore, learning in this course will complement and enhance your learning in other courses within the Certificate IV Alcohol and Other Drug Use over the year.

  • class exercises to review and challenge your ethics and values 
  • practical demonstrations 
  • analysis/critique of relevant reading material
  • seminar presentations
  • practical placement
  • group projects
  • peer learning
  • workshops
  • teacher directed group activities/projects
  • other activities as decided by teaching staff

There are also activities which take place outside the nominated class time. In first semester you will go on a number of field trips:

  • Aradale Psychiatric Hospital in Ararat. This field trip will provide you with an understanding of the socio-political history of Victoria’s mental health service system and insight into the days of the large institutions.
  • Dax Gallery - an art gallery which houses one of the largest displays of art work created by people with mental illness (including addiction). This exhibition provides you with further understanding of our recent treatment of people experiencing a range of complex care issues.
  • The Neighbourhood Justice Centre - a specialist magistrates court for people experiencing a range of complex social and health issues.

In addition to these field trips, you will also undertake:

  •  Mental Health First Aid program. This fourteen (14) hour program will be delivered in the first three weeks of semester one. Completing the Mental Health First Aid program will provide you with basic skills and knowledge to assist people experiencing a range of mental health issues - including addiction.
  • Two day Motivational Interviewing workshop
  • One day workshop exploring the impact of addiction and incarceration on the Aboriginal and Torres Strait Island population


Teaching Schedule

DayTime StartTime EndCourse
 1 09.30 16.30 Victorian Trans-cultural Mental Health Unit
209.3016.30GLBTIQ Community
309.3012.30 Queer Theatre performance
409.3012.30Group research and activity examining access and equity issues during your placement
509.3012.30Group presentations following research and group activity

Please note: While your teacher will cover all the material in this schedule, the weekly order is subject to change depending on class needs and availability of speakers and resources.
 


Learning Resources

Prescribed Texts


References


Other Resources

RMIT will provide you with resources and tools for learning in this
course through our online systems and access to specialised facilities and relevant software.
The University Library provides extensive services, facilities and study space as well as comprehensive collections of books, periodicals and other course related materials, such as DVD’s, magazines, slides, films etc. Computer laboratories with access to a wide range of desktop publishing software are also available. The library also has an expanding virtual collection of electronic resources and networks, including product data, e-books, electronic journals and newspapers, web based tutorials, online reference and document delivery services etc., all of which are accessible on campus, and off campus 24 hours per day. More information on library resources and services can be found at: http://www.rmit.edu.au/library 
If you need additional support, visit RMIT’s Learning Lab, either in person or online: http://www.dlsweb.rmit.edu.au/lsu/


Overview of Assessment

 You will engage in one hundred and sixty (160) hours of placement in which students will be involved in a professional conversation with an assessor and their workplace supervisor to assess their ability to work effectively with people from diverse cultures.
You will also be required to critique your practical placement workplace in terms of cultural safe practice.
 


Assessment Tasks

Assessment tasks in this course are either formative or summative. Formative tasks provide the basis for ongoing feedback and can be considered essential building blocks for the more substantial summative assessment tasks. Summative assessment tasks in this course are graded.

Feedback throughout the course may be written for written tasks, verbal for verbal presentations or a combination of both

To demonstrate competency in this course you need to complete each one of the following pieces of assessment to a satisfactory standard.

  • You must demonstrate your understanding of the principles underlying culturally sensitive practice by participating in the in-class activities designed and facilitated by presenters from the VTPU and the GLBTIQ community. These activities have been designed to allow you to be challenged on your own ethics and principles whilst in a safe environment. (Formative)
  • You must successfully complete One Hundred & eighty (180) hours of field placement - during which time you will be interviewed by an RMIT assessor on your progress over placement.(Summative)
  • In second semester (and post-placement) you will be required to undertake a group activity examining the access and equity provided for a CALD community client within the services you undertook placement

 

Grades which apply to courses delivered in accordance with competency-based assessment (not graded).


CA Competency Achieved
NYC Not Yet Competent
DNS Did Not Submit for Assessment


Assessment Matrix

An assessment matrix demonstrating alignment of assessment tasks with the relevant Unit of Competency is available from the course contact person (stated above).
 

Other Information

Attendance
The major learning experience involves a combination of in-class exercises complimented by practical placement. It is strongly advised that you attend all sessions in order to engage in the required learning activities, ensuring the maximum opportunity to gain the competency.

Feedback
You will receive verbal feedback for verbal presentations and written feedback for written presentations by teacher on your work. This feedback also includes suggestions on how you can proceed to the next stage of developing your competency.
Student feedback at RMIT :
http://www.rmit.edu.au/browse;ID=9pp3ic9obks7

Student Progress
Monitoring academic progress is an important enabling and proactive strategy to assist you to achieve your learning potential. Student progress policy :
http://www.rmit.edu.au/browse;ID=vj2g89cve4uj1

Cover Sheet for Submissions
You must complete a submission cover sheet for every piece of submitted work. This signed sheet acknowledges that you are aware of the plagiarism implications.

Applying for Special Consideration
If you are seeking an extension of more than seven calendar days (from the original due date) you must lodge an Application for Special Consideration form, preferably prior to, but no later than two working days after the official due date. Late applications will only be accepted in exceptional circumstances. For information about Special Consideration and how to apply, see: http://www.rmit.edu.au/students/specialconsideration 

Penalties for Late Submission
If you have not been granted an extension or special consideration, late submission will be penalised as follows:
Assessment tasks submitted after the due date of submission shall receive a penalty of five per cent of the grades available for that assessment per day for each day late.
No assessment task shall be accepted more than three weeks after the due date without special consideration.

Assessment Appeals
If you believe your assessment result or final result is wrong please contact the course coordinator and provide the reason why you think your result is incorrect. Valid reasons for seeking a review of results include:

  • You believe an error has occurred in the calculation of the grade; or,
  • You believe the assessment did not comply with criteria published in the Course Guide; or,
  • You believe the assessment did not comply with University Policies on Assessment (i.e. an error in process has occurred).

Full details of the procedure (including appeals procedure) can be located at this RMIT site: http://www.rmit.edu.au/policies/academic#assessment

Academic Integrity
Academic integrity means honesty and responsibility in scholarship through respecting the work of others whilst having the freedom to build new insights, new knowledge and ideas. RMIT University upholds the values of academic integrity as fundamental to the scholarship undertaken by all members of its community. Whenever you refer to another person’s research or ideas (either by directly quoting or paraphrasing them) you must acknowledge your source.
If you are even in doubt about how to properly cite a reference, consult your lecturer or the academic integrity website: http://www.rmit.edu.au/academicintegrity The RMIT library provides tools to assist with your referencing http://www.rmit.edu.au/library/info-trek/referencing 

Plagiarism and Collusion
Plagiarism and collusion constitute extremely serious academic misconduct, and are forms of cheating. You are reminded that cheating, whether by fabrication, falsification of data, or plagiarism, is an offence subject to University disciplinary procedures. Plagiarism is the presentation of the work, idea or creation of another person as though it is your own. It is a form of cheating and is a very serious academic offence that may lead to expulsion from the University. Plagiarised material can be drawn from, and presented in, written, graphic and visual form, including electronic data, and oral presentations. Plagiarism occurs when the origin of the material used is not appropriately cited. Plagiarism is not acceptable.
Examples of plagiarism include:

  • Copying sentences or paragraphs word-for-word from one or more sources, whether published or unpublished, which could include but is not limited to books, journals, reports, theses, websites, conference papers, course notes, etc. without proper citation;
  • Closely paraphrasing sentences, paragraphs, ideas or themes without proper citation;
  • Piecing together text from one or more sources and adding only linking sentences;
  • Copying or submitting whole or parts of computer files without acknowledging their source;
  • Copying designs or works of art and submitting them as your original work;
  • Copying a whole or any part of another student’s work; and
  • Submitting work as your own that someone else has done for you.

Enabling Plagiarism: the act of assisting or allowing another person to plagiarise or to copy your own work is also an offence.

For further information, please see the RMIT Plagiarism Policy – http://www.rmit.edu.au/browse;ID=sg4yfqzod48g1 – and the RMIT Student Discipline Statute and Regulations - http://www.rmit.edu.au/browse;ID=11jgnnjgg70y 

Plagiarism Software
The originality verification software Turnitin may be used in this course. For details, see: http://www.turnitin.com

Course Overview: Access Course Overview