Course Title: Undertake case management for clients with complex needs

Part B: Course Detail

Teaching Period: Term1 2014

Course Code: HWSS5523C

Course Title: Undertake case management for clients with complex needs

School: 365T Global, Urban & Social Studies

Campus: City Campus

Program: C4328 - Certificate IV in Alcohol and Other Drugs

Course Contact : Mandy Morrison

Course Contact Phone: +61 3 9925 4065

Course Contact Email:mandy.morrison@rmit.edu.au


Name and Contact Details of All Other Relevant Staff

Wayne Harrington

99254230

wayne.harrington@rmit.edu.au

Iren Citler

iren.citler@rmit.edu.au

Nominal Hours: 50

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

Not applicable

Course Description

This course describes the knowledge and skills required to provide case management to clients who have already been assessed and whose needs have been identified as extending across a number of areas, such as aged care, community care, disability, mental health, drugs, alcohol or homelessness.


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCCM404A Undertake case management for clients with complex needs

Element:

1. Work within a case management framework suitable for the client's needs

Performance Criteria:

1.1 Identify a range of case management models that have established effectiveness
1.2 Develop or adapt and apply case management processes appropriate to implementing statutory requirements
1.3 Develop or adapt and apply case management processes appropriate to the unique case management requirements of the client
1.4 Determine, with the client and relevant others, the outcome to be achieved through case management
1.5 Provide information of the case management process to the client and relevant others
1.6 Provide information on the client's role in the case management process
1.7 Provide information on rights of appeal and avenues of complaint so that the person understands their rights

Element:

2. Identify services required to deal with the client's complex needs

Performance Criteria:

2.1 Work with the client to identify the range of issues that will require service input
2.2 Work with the client to identify the interaction and relationships between the different presenting issues
2.3 Work with the client to identify consequences of not addressing all of the issues
2.4 Identify the full range of appropriate service and/or support options
2.5 Provide information about different service and support options with details on aspects that may be appropriate for the client

Element:

3. Develop priorities for service and support inputs

Performance Criteria:

3.1 Work with the client to identify the priority for different service and support requirements
3.2 Work with the client to identify possible timeframes and overlaps of service and support requirements
3.3 Work with the client to identify their capacity to meet the logistic requirements of services and supports
3.4 Respond to concerns about client self-harm and/or harm to others within statutory and duty of care requirements
3.5 Provide information about referral procedures
3.6 Determine the level of support the client will require to self refer
3.7 Determine the roles of the client, relevant others and the worker in the referral process

Element:

4. Implement and monitor agreed upon activities and processes

Performance Criteria:

4.1 Implement strategies to continually monitor the effectiveness of case management processes against agreed goals, relevant services and programs, client and stakeholder satisfaction
4.2 Assess the need for changes in case plan, including the need for ongoing intervention, and develop strategies for alternatives as appropriate
4.3 Successfully negotiate with relevant parties, any proposed changes arising from case review
4.4 Utilise processes for case closure as appropriate, to comply with organisation procedures


Learning Outcomes


On successful completion of this course, you will have developed and applied the skills and knowledge required to demonstrate your competency in the above elements.
 


Details of Learning Activities

All courses and learning activities will be supported and complimented by RMIT’s e - learning tool Blackboard

An important part of the learning in this course is to understand the complex and interconnected nature of addiction and drug use. Therefore learning activities have been designed to be holistic and take into account the many and varied aspects of alcohol and other drug use and the relationship it has with mental health. Therefore, learning in this course will complement and enhance your learning in other courses within the Certificate IV Alcohol and Other Drug Use over the year.

There are also activities which take place outside the nominated class time. In first semester you will go on a number of field trips:

  • Aradale Psychiatric Hospital in Ararat. This field trip will provide you with an understanding of the socio-political history of Victoria’s mental health service system and insight into the days of the large institutions.
  • Dax Gallery - an art gallery which houses one of the largest displays of art work created by people with mental illness (including addiction). This exhibition provides you with further understanding of our recent treatment of people experiencing a range of complex care issues.
  • The Neighbourhood Justice Centre - a specialist magistrates court for people experiencing a range of complex social and health issues.

In addition to these field trips, you will also undertake:

Youth Mental Health First Aid program. This fourteen (14) hour program will be delivered in the first three weeks of semester one. Completing the Mental Health First Aid program will provide you with basic skills and knowledge to assist people experiencing a range of mental health issues - including addiction.

  • Two day Motivational Interviewing workshop
  • Two day workshop exploring the impact of addiction and incarceration on the Aboriginal and Torres Strait Island population


Teaching Schedule

<thead> <th scope="col">Session</th> <th scope="col">Content</th> </thead>
1Overview of
• allied health
• integrated case management
• complex needs
Introduced to Case Study client and undertake Hurdle task 1

 

2

 Assessment and Screening tools
 Individual treatment plans
 Summative assessment task 1
 

3Exploration of a range of complex needs -
• Acquired Brain Injury
• Pregnancy and AOD
• Mental Health
• Hepatitis A & B
 
4

Relapse prevention
Rehabilitation and Detox
 

5

 Industry Guests - providing an overview of current practice in complex care

 

6

 Duty of care

Ethical practice and boundaries

Self care

Please note: While your teacher will cover all the material in this schedule, the weekly order is subject to change depending on class needs and availability of speakers and resources.


Learning Resources

Prescribed Texts


References


Other Resources

RMIT will provide you with resources and tools for learning in this course through our online systems and access to specialised facilities and relevant software.
 

The University Library provides extensive services, facilities and study space as well as comprehensive collections of books, periodicals and other course related materials, such as DVD’s, magazines, slides, films etc. Computer laboratories with access to a wide range of desktop publishing software are also available.

The library also has an expanding virtual collection of electronic resources and networks, including product data, e-books, electronic journals and newspapers, web based tutorials, online reference and document delivery services etc., all of which are accessible on campus, and off campus 24 hours per day. More information on library resources and services can be found at: http://www.rmit.edu.au/library 
 

If you need additional support, visit RMIT’s Learning Lab, either in person or online: http://www.dlsweb.rmit.edu.au/lsu/ 


Overview of Assessment

There are a variety of tools used to assess this course; a major tool is one hundred and sixty (160) hours of practical placement that will provide you with the learning opportunities necessary to develop the required skills knowledge and attitude.
Other assessment tasks involve the completion of an Individual Treatment Plan for a case study client.
 


Assessment Tasks

Assessment tasks in this course are either formative or summative.

Formative tasks provide the basis for ongoing feedback and can be considered essential building blocks for the more substantial summative assessment tasks. Summative assessment tasks in this course are graded.
 

Feedback throughout the course may be written for written assessments, verbal for verbal assessments or a combination of both
 

To demonstrate competency in this course you need to complete each one of the following pieces of assessment to a satisfactory standard.
 

Formative Assessment
Small group discussions around case Study Clients
 

Summative Assessment
Working with the case Study client introduced to you in Session one, you are expected, over the duration of the course, to develop an integrated Individual treatment plan. You will be guided, each week, as to the information you need to provide in your case management plan. In order to be marked as competent, you need to demonstrate an understanding of the principles underlying integrated case management and complex care.
 

Grades which apply to courses delivered in accordance with competency-based assessment (not graded).
CA Competency Achieved
NYC Not Yet Competent
DNS Did Not Submit for Assessment

 


Assessment Matrix

An assessment matrix demonstrating alignment of assessment tasks with the relevant Unit of Competency is available from the course contact person (stated above).

Other Information

Attendance
The major learning experience involves a combination of in-class exercises complimented by practical placement. It is strongly advised that you attend all sessions in order to engage in the required learning activities, ensuring the maximum opportunity to gain the competency.

Feedback
You will receive feedback verbally for verbal presentations and written for written presentations by teachers on your work. This feedback also includes suggestions on how you can proceed to the next stage of developing your competency.
Student feedback at RMIT :
http://www.rmit.edu.au/browse;ID=9pp3ic9obks7

Student Progress
Monitoring academic progress is an important enabling and proactive strategy to assist you to achieve your learning potential. Student progress policy :
http://www.rmit.edu.au/browse;ID=vj2g89cve4uj1

Cover Sheet for Submissions
You must complete a submission cover sheet for every piece of submitted work. This signed sheet acknowledges that you are aware of the plagiarism implications.

Applying for Special Consideration
If you are seeking an extension of more than seven calendar days (from the original due date) you must lodge an Application for Special Consideration form, preferably prior to, but no later than two working days after the official due date. Late applications will only be accepted in exceptional circumstances. For information about Special Consideration and how to apply, see: http://www.rmit.edu.au/students/specialconsideration

Penalties for Late Submission
If you have not been granted an extension or special consideration, late submission will be penalised as follows:

  1. Assessment tasks submitted after the due date of submission shall receive a penalty of five per cent of the grades available for that assessment per day for each day late.
  2. No assessment task shall be accepted more than three weeks after the due date without special consideration.

Assessment Appeals
If you believe your assessment result or final result is wrong please contact the course coordinator and provide the reason why you think your result is incorrect. Valid reasons for seeking a review of results include:

  • You believe an error has occurred in the calculation of the grade; or,
  • You believe the assessment did not comply with criteria published in the Course Guide; or,
  • You believe the assessment did not comply with University Policies on Assessment (i.e. an error in process has occurred).

Full details of the procedure (including appeals procedure) can be located at this RMIT site: http://www.rmit.edu.au/policies/academic#assessment

Academic Integrity
Academic integrity means honesty and responsibility in scholarship through respecting the work of others whilst having the freedom to build new insights, new knowledge and ideas. RMIT University upholds the values of academic integrity as fundamental to the scholarship undertaken by all members of its community. Whenever you refer to another person’s research or ideas (either by directly quoting or paraphrasing them) you must acknowledge your source.
If you are even in doubt about how to properly cite a reference, consult your lecturer or the academic integrity website: http://www.rmit.edu.au/academicintegrity The RMIT library provides tools to assist with your referencing http://www.rmit.edu.au/library/info-trek/referencing 

Plagiarism and Collusion
Plagiarism and collusion constitute extremely serious academic misconduct, and are forms of cheating. You are reminded that cheating, whether by fabrication, falsification of data, or plagiarism, is an offence subject to University disciplinary procedures. Plagiarism is the presentation of the work, idea or creation of another person as though it is your own. It is a form of cheating and is a very serious academic offence that may lead to expulsion from the University. Plagiarised material can be drawn from, and presented in, written, graphic and visual form, including electronic data, and oral presentations. Plagiarism occurs when the origin of the material used is not appropriately cited. Plagiarism is not acceptable.
Examples of plagiarism include:

  • Copying sentences or paragraphs word-for-word from one or more sources, whether published or unpublished, which could include but is not limited to books, journals, reports, theses, websites, conference papers, course notes, etc. without proper citation;
  • Closely paraphrasing sentences, paragraphs, ideas or themes without proper citation;
  • Piecing together text from one or more sources and adding only linking sentences;
  • Copying or submitting whole or parts of computer files without acknowledging their source;
  • Copying designs or works of art and submitting them as your original work;
  • Copying a whole or any part of another student’s work; and
  • Submitting work as your own that someone else has done for you.

Enabling Plagiarism: the act of assisting or allowing another person to plagiarise or to copy your own work is also an offence.

For further information, please see the RMIT Plagiarism Policy – http://www.rmit.edu.au/browse;ID=sg4yfqzod48g1 – and the RMIT Student Discipline Statute and Regulations - http://www.rmit.edu.au/browse;ID=11jgnnjgg70y 

Plagiarism Software
The originality verification software Turnitin may be used in this course. For details, see: http://www.turnitin.com

Course Overview: Access Course Overview