Course Title: Undertake case management for clients with complex needs

Part B: Course Detail

Teaching Period: Term1 2015

Course Code: HWSS5523C

Course Title: Undertake case management for clients with complex needs

School: 365T Global, Urban & Social Studies

Campus: City Campus

Program: C4328 - Certificate IV in Alcohol and Other Drugs

Course Contact : Mandy Morrison

Course Contact Phone: +61 3 9925 4065

Course Contact

Name and Contact Details of All Other Relevant Staff

Chris Walters

9925 8268

Nominal Hours: 50

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

Not applicable

Course Description

This course describes the knowledge and skills required to provide case management to clients who have already been assessed and whose needs have been identified as extending across a number of areas, such as aged care, community care, disability, mental health, drugs, alcohol or homelessness.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCCM404A Undertake case management for clients with complex needs


1. Work within a case management framework suitable for the client's needs

Performance Criteria:

1.1 Identify a range of case management models that have established effectiveness

1.2 Develop or adapt and apply case management processes appropriate to implementing statutory requirements

1.3 Develop or adapt and apply case management processes appropriate to the unique case management requirements of the client

1.4 Determine, with the client and relevant others, the outcome to be achieved through case management

1.5 Provide information of the case management process to the client and relevant others

1.6 Provide information on the client's role in the case management process

1.7 Provide information on rights of appeal and avenues of complaint so that the person understands their rights


2. Identify services required to deal with the client's complex needs

Performance Criteria:

2.1 Work with the client to identify the range of issues that will require service input

2.2 Work with the client to identify the interaction and relationships between the different presenting issues

2.3 Work with the client to identify consequences of not addressing all of the issues

2.4 Identify the full range of appropriate service and/or support options

2.5 Provide information about different service and support options with details on aspects that may be appropriate for the client


3. Develop priorities for service and support inputs

Performance Criteria:

3.1 Work with the client to identify the priority for different service and support requirements

3.2 Work with the client to identify possible timeframes and overlaps of service and support requirements

3.3 Work with the client to identify their capacity to meet the logistic requirements of services and supports

3.4 Respond to concerns about client self-harm and/or harm to others within statutory and duty of care requirements

3.5 Provide information about referral procedures

3.6 Determine the level of support the client will require to self refer

3.7 Determine the roles of the client, relevant others and the worker in the referral process


4. Implement and monitor agreed upon activities and processes

Performance Criteria:

4.1 Implement strategies to continually monitor the effectiveness of case management processes against agreed goals, relevant services and programs, client and stakeholder satisfaction

4.2 Assess the need for changes in case plan, including the need for ongoing intervention, and develop strategies for alternatives as appropriate

4.3 Successfully negotiate with relevant parties, any proposed changes arising from case review

4.4 Utilise processes for case closure as appropriate, to comply with organisation procedures

Learning Outcomes

On successful completion of this course, you will have developed and applied the skills and knowledge required to demonstrate your competency in the above elements.

Details of Learning Activities

Learning activities that will occur in this course are:

  • Class discussion
  • Case studies
  • Complete the Specialist Youth Assessment Too
  • Complete the K10 (Kessler 10 mental health rating scale)
  • Complete the AUDIT (Alcohol and Other Drugs
  • Complete an Individual Treatment Plan (ITP)
  • Complete a referral form
  • Complete progress report
  • Group presentations – attend case management meeting


Teaching Schedule

The teaching schedule for this course is as follows:

This course is scheduled under the practise theme Direct Service Provision with the following course  CHCAOD406E: Work with clients who are intoxicated.

 This schedule is for August -October 2015


1.Overview of
• allied health
• integrated case management
• complex needs
Introduced to Case Study client and undertake Hurdle task 1

2.Assessment and Screening tools
Individual treatment plans
Summative assessment task 1
3.Exploration of a range of complex needs -
• Acquired Brain Injury
• Pregnancy and AOD
• Mental Health
• Hepatitis A & B
4.Relapse prevention
Rehabilitation and Detox
5.Industry Guests - providing an overview of current practice in complex care


6.Duty of care

Ethical practice and boundaries

Self care

Learning Resources

Prescribed Texts


Other Resources

RMIT will provide you with resources and tools for learning in this course through our online systems and access to specialised facilities and relevant software.
The University Library provides extensive services, facilities and study space as well as comprehensive collections of books, periodicals and other course related materials, such as DVD’s, magazines, slides, films etc. Computer laboratories with access to a wide range of desktop publishing software are also available. The library also has an expanding virtual collection of electronic resources and networks, including product data, e-books, electronic journals and newspapers, web based tutorials, online reference and document delivery services etc., all of which are accessible on campus, and off campus 24 hours per day. More information on library resources and services can be found at:  
If you need additional support, visit RMIT’s Learning Lab, either in person or online:

Overview of Assessment

There are a variety of tools used to assess this course; a major tool is one hundred and sixty (160) hours of practical placement that will provide you with the learning opportunities necessary to develop the required skills knowledge and attitude.
Other assessment tasks involve the completion of an Individual Treatment Plan for a case study client.

Assessment Tasks

You will complete the following assessment tasks for this course:

  • Develop a risk assessment plan to case study client
  • Complete a set of case notes applicable to case study client
  • Complete a client review report applicable to case study client
  • Complete a discharge plan applicable to case study client

Assessment Matrix

An assessment matrix demonstrating alignment of assessment tasks with the relevant course is available from the course contact person (stated above). 

This program is delivered in accordance with competency-based assessment, grades include:

CA: Competency Achieved
NYC: Not Yet Competent
DNS: Did Not Submit for assessment

Other Information

Assessment Tasks Submission Cover Sheet
You must complete a submission cover sheet for every piece of submitted work, including online submissions. This signed sheet acknowledges that you are aware of the plagiarism implications.

It is strongly advised that you attend all workshops in order to engage in the required learning activities, ensuring the maximum opportunity to gain the competency.

You will receive verbal and written feedback by teacher on your work. This feedback also includes suggestions on how you can proceed to the next stage of developing your competency. Information regarding student feedback can be found at:;ID=9pp3ic9obks7

Student Progress
Monitoring academic progress is an important enabling and proactive strategy to assist you to achieve your learning potential. The Student progress policy can be found at:;ID=vj2g89cve4uj1

Special consideration Policy (Late Submission)
All assessment tasks are required to be completed to a satisfactory level. If you are unable to complete any piece of assessment by the due date, you will need to apply for an extension. Information regarding application for special consideration can be found at:;ID=g43abm17hc9w

Academic Integrity and Plagiarism
RMIT University has a strict policy on plagiarism and academic integrity. For more information on this policy go to Academic Integrity Web site:;ID=kw02ylsd8z3n  

Course Overview: Access Course Overview