Course Title: Facilitate individualised plans

Part B: Course Detail

Teaching Period: Term1 2015

Course Code: HWSS5976C

Course Title: Facilitate individualised plans

School: 365T Global, Urban & Social Studies

Campus: City Campus

Program: C4329 - Certificate IV in Disability

Course Contact : Renee Costa

Course Contact Phone: +61 3 9925 0886

Course Contact

Name and Contact Details of All Other Relevant Staff

Mary Collins - Teacher, Disability and Community Services Work programs (03) 99254598,


Nominal Hours: 50

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

Not Applicable.

Course Description

This course describes the knowledge and skills required to develop, implement and monitor support requirements for people to sustain quality of life according to individualised plans.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCICS402B Facilitate individualised plans


1. Establish and maintain appropriate relationship with the client

Performance Criteria:

1.1 Introduce oneself appropriately
1.2 Demonstrate courtesy towards the client
1.3 Conduct interpersonal exchanges in a manner that develops, and maintains trust
1.4 Maintain confidentiality and privacy of the person within organisation policy and protocols
1.5 Conduct interpersonal exchanges in a manner that respects cultural sensitivities and needs
1.6 Support the interests, rights and decision-making of the person in all dealings


2. Provide information about the planning process

Performance Criteria:

2.1 Explain the purpose of the planning process
2.2 Discuss different planning options with the client
2.3 Work with the client to select most appropriate planning option


3. Facilitate development of the individualised plan

Performance Criteria:

3.1 Work with the client to determine readiness for the development of an individualised plan
3.2 Work with the client to determine stakeholders to be included in the planning process
3.3 Determine the place and time for planning that best meets client needs
3.4 Organise venue and provide invitations and necessary background material to relevant stakeholders
3.5 Follow process requirements of the planning tool or template
3.6 Prepare relevant documents prior to the planning session
3.7 Conduct any required assessments or liaise with the assessor prior to the planning session
3.8 Conduct planning session in a manner that respects the client's perspective, fosters their strengths and capacities and promotes their participation
3.9 Manage any conflict or differences with regard for the client's perspective
3.10 Clearly record the planning activities and summarise and provide details for feedback


4. Determine risks associated with supporting the individualised plan

Performance Criteria:

4.1 Conduct environmental risk assessment for functions associated with supporting the plan
4.2 Conduct risk assessment specific to client's circumstances
4.3 Discuss elements of risk with the client
4.4 Work with the client to identify strategies to remove or reduce risk
4.5 Develop strategies to remove or reduce risk according to organisation policy and procedures and legislative requirements
4.6 Identify other risks to the person and report accordingly



5. Implement and review individualised plan

Performance Criteria:

5.1 Provide information and support to assist client to monitor their plan
5.2 Provide information and support to relevant others to implement the plan
5.3 Respond to reports of variation in client's circumstances that could affect the support requirements
5.4 Work with client and relevant others to make any required adjustments to the individualised plan
5.5 Facilitate discussion with client and supervisor to identify areas of the individualised plan that require review
5.6 Facilitate discussion with the client and supervisor in a manner that acknowledges the client as their own expert
5.7 Facilitate discussion with the client and supervisor in a manner that supports client self determination


6. Complete documentation, including writing or amending an individualised plan

Performance Criteria:

6.1 Comply with the organisation's reporting requirements
6.2 Complete documentation according to organisation policy and protocols
6.3 Maintain documentation in a manner consistent with reporting requirements
6.4 File documentation organisation policy and protocols

Learning Outcomes

On successful completion of this course, you will have developed and applied the skills and knowledge required to demonstrate your competency in the above elements.

Details of Learning Activities

In this course you will acquire knowledge about the history and context of individualised planning for people with disabilities and the current principles and practices in supporting people with disabilities to develop their own plans. Guest speakers from industry with individualised planning roles will be sought and field visits to services undertaken to hear about the ways in which disability services facilitate individual planning. In group and individual classroom activities you will practise the processes of identifying goals and strategies. The Certificate IV in Disability includes a field placement in a community disability service of 200 hours across the whole program and the knowledge and skills you gain in this course will be developed further during the placement.

Teaching Schedule


1Course introduction - links to other courses, context and history of individualised planning
2 Individualised planning systems used in Australia/Victoria, perspectives of people with a disability
3 Planning - a tool that many people use to organise their lives - how do you plan to achieve your goals? In-class task: Assessment Task 1
4 Working effectively with people - roles, building relationships, trust and communication, whose plan is it?
5 Working effectively with people (cont.) - types of plans, supporting people with significant cognitive and communication needs
6 Field visit/s - (tbc) to community support organisations facilitating individual planning with people with disabilities
7 Feedback from the field visit - impressions, questions.  Planning processes - preparation, implementation, review and evaluation
8Developing plans - students work together to build a checklist of steps and processes to support their work in this area of work.  
9Mid semester break - no classes
10Developing plans - working with colleagues - ensuring consistency of approach and supports, risk assessments and strategies
11Circles of Support - a group of people who make a commitment to their family member, friend, neighbour, community member
12Field Placement preparation - appropriate negotiated opportunities to read, discuss or participate in individualised plans
13 Field Placement
14 Field Placement
15 Field Placement 
16 Field Placement review - students report back to the group, are individualised plans and programs actually happening in services
17Supporting clients to implement and monitor their plans 

Documentation in the sector - documenting the plan, documenting the agency’s responsibilities, actions and roles. Course review and reflection

Learning Resources

Prescribed Texts


Other Resources

During sessions you will be directed to relevant government, non-government and industry sources of information e.g. the Department of Human Services (DHS) website, National Disability Insurance Scheme (NDIS), National Disability Insurance Agency (NDIA), community support organisations with roles and responsibilities in individualised planning.  The field placement agency will also have relevant policy and practice documents that will add to your resources.  

Overview of Assessment

Assessment is ongoing throughout the course. Assessment will incorporate a range of methods to assess performance and the application of knowledge and skills and will include:

Individual plan preparation, short answer questions and a written report from your field placement.

Assessment Tasks

There are three assessment tasks for this course:

1.  Individual Plan preparation:  In-class, Group and individual activity - students will work as a group to develop a set of features to be included in an individual support plan.  Each student will then develop their own individual support plan based on a goal/s for 2015. 

2.  Short answer questions:  Students answer a set of questions on the theories, definitions and practices in individualised planning.

3.  Written Report: from Field Placement, students will write a report based on their observation of and participation in individualised planning and and related support procedures during their field placement.

Assessment Matrix

A detailed assessment matrix will be available from the course teacher 

Other Information

Assessment Tasks Submission Cover Sheet
You must complete a submission cover sheet for every piece of submitted work, including online submissions. This signed sheet acknowledges that you are aware of the plagiarism implications.
It is strongly advised that you attend all workshops in order to engage in the required learning activities, ensuring the maximum opportunity to gain the competency.
You will receive verbal and written feedback by teacher on your work. This feedback also includes suggestions on how you can proceed to the next stage of developing your competency. Information regarding student feedback can be found at:;ID=9pp3ic9obks7
Student Progress
Monitoring academic progress is an important enabling and proactive strategy to assist you to achieve your learning potential. The Student progress policy can be found at:;ID=vj2g89cve4uj1
Special consideration Policy (Late Submission)
All assessment tasks are required to be completed to a satisfactory level. If you are unable to complete any piece of assessment by the due date, you will need to apply for an extension. Information regarding application for special consideration can be found at:;ID=g43abm17hc9w
Academic Integrity and Plagiarism
RMIT University has a strict policy on plagiarism and academic integrity. For more information on this policy go to Academic Integrity Web site:;ID=kw02ylsd8z3n

Course Overview: Access Course Overview