Course Title: Work effectively with culturally diverse clients and co-workers

Part B: Course Detail

Teaching Period: Term1 2014

Course Code: EMPL5953C

Course Title: Work effectively with culturally diverse clients and co-workers

School: 365T Global, Urban & Social Studies

Campus: Bundoora Campus

Program: C4337 - Certificate IV in Youth Work

Course Contact : Jennifer Brooker

Course Contact Phone: +61 3 9925 4115

Course Contact Email:jennifer.brooker@rmit.edu.au


Name and Contact Details of All Other Relevant Staff

Teacher: Anne Fitzpatrick

Phone: 9925 0329

Email:anne.fitzpatrick@rmit.edu.au

Nominal Hours: 20

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

Not applicable.

Course Description

This course deals with the cultural awareness required for effective communication and cooperation with persons of diverse cultures.


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

HLTHIR403C Work effectively with culturally diverse clients and co-workers

Element:

Accept cultural diversity as a basis for effective work place and professional relationships.

Performance Criteria:

2.1 Show respect for cultural diversity in all communication and interactions with co-workers, colleagues and clients
2.2 Use specific strategies to eliminate bias and discrimination in the workplace
2.3 Contribute to the development of work place and professional relationships based on acceptance of cultural diversity.

Element:

Communicate effectively with culturally diverse persons.

Performance Criteria:

3.1 Show respect for cultural diversity in all communication with clients, families, staff and others
3.2 Use communication constructively to develop and maintain effective relationships, mutual trust and confidence
3.3 Where language barriers exist, make efforts to communicate in the most effective way possible
3.4 Seek assistance from interpreters or other persons as required.

Element:

Reflect cultural awareness in work practice.

Performance Criteria:

1.1 Demonstrate awareness of culture as a factor in all human behaviour by using culturally appropriate work practices
1.2 Use work practices that create a culturally and psychologically safe environment for all persons
1.3 Review and modify work practices in consultation with persons from diverse cultural backgrounds.

Element:

Resolve cross-cultural misunderstandings.

Performance Criteria:

4.1 Identify issues that may cause conflict
4.2 If difficulties or misunderstandings occur, consider the impact of cultural differences
4.3 Make an effort to sensitively resolve differences, taking account of cultural considerations
4.4 Address any difficulties with appropriate people and seek assistance when required.


Learning Outcomes


On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.


Details of Learning Activities

This course is delivered in scheduled classes.

 Learning activities include:

  • class exercises to review discussions / teacher presentations / Youtube videos
  • peer learning
  • group discussion


Teaching Schedule

Workshop 1Cultural realties in Australian society and impacts in the workplace

Identifying my culture and its impact in the workplace

Duty of care, Equal Opportunity and Anti-discrimination legislation supporting cultural safety in the workplace
 

Workshop 2Effective relationships in a culturally diverse workplace

Reflect an awareness of Aboriginal and Torres Strait Islander culture

Workshop 3Communication skills for a culturally safe workplace

Communicating with Aboriginal people

Communicating with diverse cultural groups

Workshop 4

Establishing cross cultural partnerships in community services delivery to work effectively with diverse clients, families and communities

Negotiating cross cultural misunderstandings

 This course is delivered concurerntly with HLTHIR404D Work effectively with Aboriginal and/or Torres Strait Islander people. However the courses are assessed seperately. 


 


 


Learning Resources

Prescribed Texts


References


Other Resources

Resources will be provided in the workshops, including printed handouts, phone apps, Youtube and weblinks


Overview of Assessment

Assessment for this course is based on responding to written questions about cultural diversity in Australia, negotiating culturally respectful relationships with clients and co-workers and the impacts of our own culture when negotiating culturally safe relationships with diverse cultural groups.
 


Assessment Tasks

Assessment for this course is based on responding to written questions about cultural diversity in Australia, negotiating culturally respectful relationships with clients and co-workers and the impacts of our own culture when negotiating culturally safe relationships with diverse cultural groups.

For this course you will be required to complete two assessment tasks:

Assessment task 1- for this task you will be required to respond to written questions about the cultural influences in Australia today, and the impact on Equal Opportunity and Anti-discrimination legislation on establishing culturally safe relationships with clients, families and co-workers.

Assessment task 2 – for this task you will be required to respond to written questions about the factors that can assist in establishing respectful cross cultural relationships, the factors cause conflict in cross cultural relationships, and strategies to negotiate respectful outcomes with clients, families and co-workers in a cross cultural work environment.
 


Assessment Matrix

Assessment task 1Element 1 Reflect cultural awareness in work practice
 Element 2 Accept cultural diversity as a basis for effective workplace and professional relationships
Assessment task 2Element 3 Communicate effectively with culturally diverse persons
 Element 4 Resolve cross cultural misunderstandings

Other Information

Attendance
The major learning experience involves a combination of in-class exercises complimented by practical placement. It is strongly advised that you attend all sessions in order to engage in the required learning activities, ensuring the maximum opportunity to gain the competency.
 

Feedback
You will receive verbal feedback for verbal presentations and written feedback for written presentations by teacher on your work. This feedback also includes suggestions on how you can proceed to the next stage of developing your competency.
Student feedback at RMIT :
http://www.rmit.edu.au/browse;ID=9pp3ic9obks7
 

Student Progress
Monitoring academic progress is an important enabling and proactive strategy to assist you to achieve your learning potential. Student progress policy :
http://www.rmit.edu.au/browse;ID=vj2g89cve4uj1
Cover Sheet for Submissions
You must complete a submission cover sheet for every piece of submitted work. This signed sheet acknowledges that you are aware of the plagiarism implications.
 

Applying for Special Consideration
If you are seeking an extension of more than seven calendar days (from the original due date) you must lodge an Application for Special Consideration form, preferably prior to, but no later than two working days after the official due date. Late applications will only be accepted in exceptional circumstances. For information about Special Consideration and how to apply, see: http://www.rmit.edu.au/students/specialconsideration
 

Penalties for Late Submission
If you have not been granted an extension or special consideration, late submission will be penalised as follows:
1. Assessment tasks submitted after the due date of submission shall receive a penalty of five per cent of the grades available for that assessment per day for each day late.
2. No assessment task shall be accepted more than three weeks after the due date without special consideration.
 

Assessment Appeals
If you believe your assessment result or final result is wrong please contact the course coordinator and provide the reason why you think your result is incorrect. Valid reasons for seeking a review of results include:
• You believe an error has occurred in the calculation of the grade; or,
• You believe the assessment did not comply with criteria published in the Course Guide; or,
• You believe the assessment did not comply with University Policies on Assessment (i.e. an error in process has occurred).
• Full details of the procedure (including appeals procedure) can be located at this RMIT site: http://www.rmit.edu.au/policies/academic#assessment
 

Academic Integrity
Academic integrity means honesty and responsibility in scholarship through respecting the work of others whilst having the freedom to build new insights, new knowledge and ideas. RMIT University upholds the values of academic integrity as fundamental to the scholarship undertaken by all members of its community. Whenever you refer to another person’s research or ideas (either by directly quoting or paraphrasing them) you must acknowledge your source.
If you are even in doubt about how to properly cite a reference, consult your lecturer or the academic integrity website: http://www.rmit.edu.au/academicintegrity The RMIT library provides tools to assist with your referencing http://www.rmit.edu.au/library/info-trek/referencing
 

Plagiarism and Collusion
Plagiarism and collusion constitute extremely serious academic misconduct, and are forms of cheating. You are reminded that cheating, whether by fabrication, falsification of data, or plagiarism, is an offence subject to University disciplinary procedures. Plagiarism is the presentation of the work, idea or creation of another person as though it is your own. It is a form of cheating and is a very serious academic offence that may lead to expulsion from the University. Plagiarised material can be drawn from, and presented in, written, graphic and visual form, including electronic data, and oral presentations. Plagiarism occurs when the origin of the material used is not appropriately cited. Plagiarism is not acceptable.
 

Examples of plagiarism include:
• Copying sentences or paragraphs word-for-word from one or more sources, whether published or unpublished, which could include but is not limited to books, journals, reports, theses, websites, conference papers, course notes, etc. without proper citation;
• Closely paraphrasing sentences, paragraphs, ideas or themes without proper citation;
• Piecing together text from one or more sources and adding only linking sentences;
• Copying or submitting whole or parts of computer files without acknowledging their source;
• Copying designs or works of art and submitting them as your original work;
• Copying a whole or any part of another student’s work; and
• Submitting work as your own that someone else has done for you.
Enabling Plagiarism: the act of assisting or allowing another person to plagiarise or to copy your own work is also an offence.
For further information, please see the RMIT Plagiarism Policy – http://www.rmit.edu.au/browse;ID=sg4yfqzod48g1 – and the RMIT Student Discipline Statute and Regulations - http://www.rmit.edu.au/browse;ID=11jgnnjgg70y
 

Plagiarism Software
The originality verification software Turnitin may be used in this course. For details, see: http://www.turnitin.com

Course Overview: Access Course Overview