Course Title: Coordinate implementation of customer service strategies
Part A: Course Overview
Program: C4340
Course Title: Coordinate implementation of customer service strategies
Portfolio: BUS
Nominal Hours: 40.0
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.Course Code |
Campus |
Career |
School |
Learning Mode |
Teaching Period(s) |
MKTG6990C |
Brunswick Campus |
TAFE |
650T TAFE Business |
Face-to-Face or Internet or Workplace |
|
MKTG6989C |
Bundoora Campus |
TAFE |
650T TAFE Business |
Face-to-Face or Internet or Workplace |
|
MKTG6088C |
City Campus |
TAFE |
650T TAFE Business |
Face-to-Face or Internet or Workplace |
|
MKTG6097C |
Star City NSW |
TAFE |
650T TAFE Business |
Face-to-Face or Workplace |
|
MKTG6096C |
Tabcorp QLD |
TAFE |
650T TAFE Business |
Face-to-Face or Workplace |
Course Contact: Sylvia Baroutis
Course Contact Phone: +61 3 9925 5469
Course Contact Email: sylvia.baroutis@rmit.edu.au
Course Description
This unit describes the performance outcomes, skills and knowledge required to advise on, carry out and evaluate customer service strategies, including the design of improvement strategies based on feedback. Operators may have responsibility to provide guidance or to delegate aspects of these tasks to others.
Pre-requisite Courses and Assumed Knowledge and Capabilities
None
National Competency Codes and Titles
National Element Code & Title: |
BSBCUS401B Coordinate implementation of customer service strategies |
Elements: |
1. Advise on customer service needs |
2. Support implementation of customer service strategies |
|
3. Evaluate and report on customer service |
Learning Outcomes
Overview of Assessment
Assessment may incorporate a variety of methods including technical requirements documentation, homework, assignments, group and/or individual projects, in class exercises, written and practical assessments, problem solving exercises, presentations, direct observation of actual and simulated work practice, presentation of a portfolio of evidence which may comprise documents, and/or photographs and/or video and audio files, review of products produced through work-based or course activities.
Students are advised that they are likely to be asked to personally demonstrate their assessment work to their teacher to ensure that the relevant competency standards are being met. Students will be provided with feedback throughout the course to check their progress.