Course Title: Write complex documents

Part B: Course Detail

Teaching Period: Term2 2015

Course Code: OFFC5208C

Course Title: Write complex documents

School: 650T Vocational Business Education

Campus: City Campus

Program: C4340 - Certificate IV in Frontline Management

Course Contact : Sylvia Baroutis

Course Contact Phone: +61 3 9925 5469

Course Contact

Name and Contact Details of All Other Relevant Staff

Seymour Jacobson

Tel : 9925 1563

Student contact times: Tuesdays  8.30-9.30

Nominal Hours: 50

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

This unit describes the performance outcomes, skills and knowledge required to plan documents, draft text, prepare final text and produce documents of some complexity.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

BSBWRT401A Write complex documents


1. Plan documents

Performance Criteria:

1.1. Determine the purposes of documents
1.2. Choose appropriate formats for documents
1.3. Establish means of communication
1.4. Determine requirements of documents
1.5. Determine categories and logical sequences of data, information and knowledge to achieve document objectives
1.6. Develop overview of structure and content of documents


2. Draft text

Performance Criteria:

2.1. Review and organise available data, information and knowledge according to proposed structure and content
2.2. Ensure data, information and knowledge is aggregated, interpreted and summarised to prepare text that satisfies document purposes and objectives
2.3. Include graphics as appropriate
2.4. Identify gaps in required data and information, and collect additional material from relevant enterprise personnel
2.5. Draft text according to document requirements and genre
2.6. Use language appropriate to the audience


3. Prepare final text

Performance Criteria:

3.1. Review draft text to ensure document objectives are achieved and requirements are met
3.2. Check grammar, spelling and style for accuracy and punctuation
3.3. Ensure draft text is approved by relevant enterprise personnel
3.4. Process text amendments as required


4. Produce document

Performance Criteria:

4.1. Choose basic design elements for documents appropriate to audience and purpose
4.2. Use word processing software to apply basic design elements to text
4.3. Check documents to ensure all requirements are met

Learning Outcomes

Details of Learning Activities

Students should attend all classes to study and complete activities. Attendance is mandatory for all in-class assessments. The class activities provide an opportunity to develop skills and apply theory to real life situations. The learning activities may include:
• Case studies and project work
• Collaborative classroom activities and team activities
• Peer interaction, reflection and discussion
• Games and simulations
• Reading the text book and accessing materials on Learning Hub

Induction Session
Prior to training commencement a program level induction session will be conducted that comprises the following:

• Program overview and requirements
• MyRMIT/Blackboard
• Overview of assessment requirements
• Pre-Training Review including:
o Recognition of Prior Learning and Credit Transfers
o Assessment of current skills and knowledge
• Competency/Grading Criteria
• Plagiarism
• Appeals
• Extensions
• Feedback
• Privacy
• Submission requirements
• Resubmission policy
• Where to get support
• Student responsibilities

Teaching Schedule

Teaching Schedule

<thead> <th scope="col">Week</th> <th scope="col">Elements and Performance Criteria</th> <th scope="col"> Content and assessment</th> </thead>
1. 6 July

Introduction to the Course including:
• Course requirements
• Course support documents
• Course Blackboard access
• Accuracy of enrolment
• Assessment requirements/Cover Sheets
• Reminder re Plagiarism
• Reminder re Appeals
• Extensions/Resubmissions
• Feedback in this course
• Reminder re submission requirements
• Getting help

2.13 July

The triple bottom line and the ecological footprint

Business writing – Chapter 15
The three-step writing process
The seven components of writing style

 Portfolio submission

3. 20 July

Investigate current practices in relation to resource usage Collect relevant information for the workgroup

Business writing– Chapter 15
An organisation’s signature
Evaluate and revise
The advantages of writing in Plain English

 Portfolio submission

4. 27 July

Investigate current practices in relation to resource usage Collect relevant information for the workgroup

Writing business letters – Chapter 16
Applying the three-step writing process to business letters
Formatting a business letter

 Portfolio submission
5. 3 August

Research for sustainability report and draft report template using MS Word

Writing business letters – Chapter 16
Writing good-news or neutral letters

Portfolio submission
6. 10 August


Measuring resource usage and purchasing strategies

Writing business letters – Chapter 16
Writing a bad-news letter



7. 17 August

Resources defined Industry examples

Writing business letters – Chapter 16
Writing persuasive letters

 Portfolio submission

8. 24 August

Set targets for improvement
External sources of information and data
Evaluate alternative solutions

Writing business letters – Chapter 16
Replying to a letter of complaint

Assessment Task 1 upload  Portfolio
31 August-6 SeptemberMid-semester break    31 August-6 September inclusive        
9. 7 September

Set targets for improvement
External sources of information and data
Evaluate alternative solutions
Set efficiency targets

Writing email, memos and short reports – Chapter 17
The three-step writing process
Electronic mail (email)

Work on Switch-off campaign
10. 14 September

Implement performance management strategies
Techniques and tools
Continuous improvement strategies
Environmental and resource efficiency improvement plans
Supervise team members

Writing email, memos and short reports – Chapter 17
The memo format

 Work on Switch-off campaign
11. 21 September

Writing email, memos and short reports – Chapter 17
Short report writing
Short report formats
Four types of short reports

 Work on Switch-off campaign

12. 28 September


Implement performance management strategies
Seek suggestions for improvements
Costing strategies

Writing long reports – Chapter 18
Planning, writing, formatting and completing a long report


Work on Switch-off campaign report

Review portfolio progress and make corrections to documents where required from teacher feedback

 13. 11 May

Monitor performance
Evaluate performance
New targets, tools and strategies
Promote successful strategies

Writing technical documents – Chapter 19
The purpose of technical writing
A technical writing style
Format correctly

  Work on Switch-off campaign report
 14. 18 May

Finalise report and portfolio

Writing technical documents – Chapter 19
Different types of technical documents
Technical proposals
Review and edit

 Work on Switch-off campaign report

 15.  25 May


CFinalise report and portfolioommunicating visually through graphics – Chapter 20
Effective visual communication
Major types of graphics used in visual communication
Presenting graphics

Assessment Task 2 - Switch-off campaign Report Due (perfect finished version)
 16. 01 June Interviews/Re-submissions if required Interviews/Re-submissions if required
17. 08 JuneInterviews/Re-submissions if required Interviews/Re-submissions if required

NOTE : This schedule may be varied due to unforeseen circumstances but students will not be disadvantaged as a result 


Learning Resources

Prescribed Texts

Dwyer, J 2012  The Business Communication Handbook 9 ed,  Pearson,  Australia.


Cole, K 2013 Management: theory & practice, Pearson Australia


Griffith, S and Jones, L (eds) 2009 Implement and monitor environmentally sustainable work practices, Software Publications Pty Ltd, Sydney



Other Resources

 1. RMIT Library
2. Handouts and exercises will be given in class as appropriate
3. myRMIT Blackboard
4. The Learning Lab is a learning and study skills site developed by the Learning Skills Unit offering online interactive tutorials, printable handouts and an email Learning Query service. The site is helps students develop capabilities for tertiary study.

Overview of Assessment

Assessment may incorporate a variety of methods including technical requirements documentation, homework, assignments, group and/or individual projects, in class exercises, written and practical assessments, problem solving exercises, presentations, direct observation of actual and simulated work practice, presentation of portfolio of evidence which may comprise documents, and/or photographs and/or video and audio files, review of products produced through work based or course activities.

Students are advised that they are likely to be asked to personally demonstrate their assessment work to their teacher to ensure that the relevant competency standards are being met. Students will be provided with feedback throughout the course to check their progress.

Assessment Tasks

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:

  • &#61623; production of documents
  • &#61623; editing draft text to ensure accuracy and clarity of information
  • &#61623; knowledge of enterprise style guide/house style 


 There are 2 assessments for this course which is co-delivered with EASC5040c Implement and monitor sustainable workplace practices

The learning activities completed during class throughout the semester will form a portfolio of evidence of the student’s ability to plan, write and produce office documents

The portfolio will be researched and worked on in class for uploading to the Discussion Board, and a perfect finalised version uploaded for assessment in Week 8 . The students will be responsible for correcting and editing their documents upon receiving feedback from the teacher and should aim to complete a perfect version of each portfolio task in preparation for Task 1 – Final Document Portfolio.

It is expected that all tasks have been corrected and edited according to teacher feedback throughout the semester and should demonstrate the student’s ability to produce workplace documents, edit draft text to ensure accuracy and clarity of information and can apply enterprise style guide/house style where applicable.

Assessment TASK 1 - Documents Folio The learning activities and assessment tasks you will complete in this cluster will comprise of a range of tasks relevant to developing the required knowledge and skills to plan, write and produce documents for the office using complex technology functions utilising the MS Office Suite 2010. Students will submit tasks progressively to their teacher for feedback in class on Blackboard (via myRMIT Studies) for electronic files. In Week 8 students will upload their final perfect copy for assessment
You should:

Assessment TASK 2 - Case Study - Switch-off Campaign Due Week 15 Students will study the City Switch initiative as an "employee" of an organisation which makes recommendations to home owners about making energy efficiency changes/or other sustainability changes to their homes.



• Always retain a copy of your assessment tasks. (hard copy and soft copy)
• When you submit work for assessment at RMIT University you need to use a cover sheet that includes a declaration and statement of authorship. You must complete, sign and submit a cover sheet with all work you submit for assessment, whether individual or group work. On the cover sheet you declare that the work you are presenting for assessment is your own work. An assignment cover sheet for submission of each assessment task is available on blackboard.
• Each page of your assessment should include footer with your name, student number, the title of the assessment, unit code and title and page numbers. For example, Julie Macpherson, 324567, Task 2, OHS2345C Ensure safe workplace, Page 1 of 10.

Late Submission Procedures
You are required to submit assessment items and/or ensure performance based assessment is completed by the due dates.
If you are prevented from submitting an assessment item on time, by circumstances outside your control, you may apply in advance to your teacher for an extension to the due date of up to seven calendar days. <check links are still current>
More Information:
Form to use:
Where an extension of greater than seven days is needed, you must apply for special consideration. Applications for special consideration must be submitted no later than two working days after the assessment task deadline or scheduled examination. <check links are still current>
More Information:;ID=g43abm17hc9w
Form to use:

Resubmissions (VET Programs):
If you are found to be unsuccessful in a Course Assessment Task you will be allowed one resubmission only. Your teacher will provide feedback regarding what you need to do to improve and will set a new deadline for the resubmission. The highest grade you will receive if your resubmission is successful is “CAG”.
If you are still not meeting the assessment requirements you must apply to your Program Manager in writing outlining the steps you will take to demonstrate competence in your course. Your submission will be considered by the Program Team and you will be advised of the outcome as soon as possible.
Adjustments to Assessment
In certain circumstances students may be eligible for an assessment adjustment. For more information about the circumstances under which the assessment arrangements might be granted please access the following website: <check link is still current>
More Information:;ID=7usdbki1fjf31

Marking Guide (Competency):

You must demonstrate that you have all the required skills/knowledge/elements in the unit of competency you are studying.

You will receive feedback on each assessment task that will inform you about your progress and how well you are performing.

Marking Guide (Grading)

After achieving competency we then grade your performance in the unit and you will achieve one of the following grades:

Final Grades table:

CHD Competent with High Distinction
CDI Competent with Distinction
CC Competent with Credit
CAG Competency Achieved – Graded
NYC Not Yet Competent
DNS Did Not Submit for assessment

Further information regarding the application of the grading criteria will be provided by your teacher.

Assessment Matrix

Course Overview: Access Course Overview