Course Title: Process and manage optical appliance orders

Part B: Course Detail

Teaching Period: Term1 2016

Course Code: EMPL7092C

Course Title: Process and manage optical appliance orders

School: 155T Vocational Health and Sciences

Campus: City Campus

Program: C4375 - Certificate IV in Optical Dispensing

Course Contact : Jade Cusworth, Timothy Haigh

Course Contact Phone: 03 9925 8382, 03 9925 4846

Course Contact Email:jade.cusworth@rmit.edu.au / timothy.haigh@rmit.edu.au


Name and Contact Details of All Other Relevant Staff

Nominal Hours: 40

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

None

Course Description

This unit describes the skills and knowledge required to work respectfully with people from diverse social and cultural groups and situations, including Aboriginal and/or Torres Strait Islander people


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

HLTOPD005 Process and manage optical appliance orders

Element:

1. Place optical appliance orders

Performance Criteria:

1.1 Interpret and transpose optical prescriptions
1.2 Identify and follow up on discrepancies
1.3 Complete ordering procedures using correct optical terminology and documentation
1.4 Respond to technical queries about optical appliance orders

 

Element:

2. Check optical appliance orders

Performance Criteria:

2.1 Verify details of order received against client record
2.2 Organise required equipment and materials
2.3 Check the spectacles on the focimeter to identify and verify powers, axes and centration
2.4 Determine any axis or centring error and apply Australian standards tolerances
2.5 Check lens surface for scratching and aberrations
2.6 Adjust frames to standard alignment and check for strain as appropriate
2.7 Clean spectacles using cleaning agents suited to the material
2.8 Fit appliances from checked orders to client

 

Element:

4. Maintain equipment

Performance Criteria:

4.1 Clean equipment and attachments in accordance with manufacturer's recommendations and infection control procedures
4.2 Complete routine maintenance procedures on equipment in accordance with manufacturer's requirements
4.3 Store equipment and attachments in accordance with manufacturer's recommendations and organisation policies and procedures
 

Element:

3. Service optical appliance orders

Performance Criteria:

3.1 Identify maintenance and adjustment requirements for optical appliances
3.2 Make minor repairs and identify when work needs to be referred to specialist frame repairer
3.3 Make standard frame adjustments to optical appliances
3.4 Fit and edge lenses according to scope of own job role and organisation requirements
 


Learning Outcomes



Details of Learning Activities

            A combination of activities will support students learning in this course, such as:

 
-  Face to face and or online lectures to cover theoretical and practical concepts for each topic in the course 
- Students will learn to apply their skills and knowledge to work integrated learning (WIL), during simulations and classroom based learning
- Observations of performance in the workplace and industry placement or simulated environment will be a valuable part of your learning experience
- Tutorial activities (individually and in teams) to discuss, debate, critique and consolidate your ideas and extend your understanding around key concepts within specific topics
- Online discussion and activities support you to collaborate with other students in your course and debate and debate and discuss ideas
- Self directed study time to enhance and strengthen your knowledge and understanding of theoretical concepts
- To further facilitate learning, students are strongly encouraged to use a range of communication tools between themselves and their course instructor as well as between themselves and fellow students by using the online learning platform

- Immigration Museum


Teaching Schedule

           

 

<o:p></o:p>

 

 

<font size="3" face="Calibri"> <font face="Times New Roman"> </font></font>

<font size="3" face="Calibri">Full Time students:</font>

<font size="3" face="Calibri">CHCDIV001 Work with Diverse people<o:p></o:p></font>

 

 

<font size="3" face="Calibri">

<font face="Calibri">Week<o:p></o:p></font>

<font face="Calibri">Week beginning<o:p></o:p></font>

<font face="Calibri">Wednesday 1:30 – 4:30 pm<o:p></o:p></font>

<o:p><font size="3" face="Calibri"> </font></o:p>

<font face="Calibri">6<o:p></o:p></font>

<font face="Calibri">14.03.16<o:p></o:p></font>

<font face="Calibri">1. Reflect on own perspectives<o:p></o:p></font>

<font face="Calibri">1.1 Identify and reflect on own social and cultural perspectives and biases<o:p></o:p></font>

<font face="Calibri">1.2 Work with awareness of own limitations in self and social awareness<o:p></o:p></font>

<font face="Calibri">1.3 Use reflection to support own ability to work inclusively and with understanding of others<o:p></o:p></font>

<font face="Calibri">1.4 Identify and act on ways to improve own self and social awareness<o:p></o:p></font>

<font face="Calibri"><font size="3">1<o:p></o:p></font></font>

<font face="Calibri">7<o:p></o:p></font>

<font face="Calibri">21.03.16<o:p></o:p></font>

<font face="Calibri">2. Appreciate diversity and inclusiveness, and their benefits<o:p></o:p></font>

<font face="Calibri">2.1 Value and respect diversity and inclusiveness across all areas of work<o:p></o:p></font>

<font face="Calibri">2.2 Contribute to the development of work place and professional relationships based on appreciation of diversity and inclusiveness<o:p></o:p></font>

<font face="Calibri">2.3 Use work practices that make environments safe for all<o:p></o:p></font>

<font face="Calibri"><font size="3">2<o:p></o:p></font></font>

<font face="Calibri">9<o:p></o:p></font>

<font face="Calibri">04.04.16<o:p></o:p></font>

<font face="Calibri">3. Communicate with people from diverse backgrounds and situations<o:p></o:p></font>

<font face="Calibri">3.1 Show respect for diversity in communication with all people<o:p></o:p></font>

<font face="Calibri">3.2 Use verbal and non-verbal communication constructively to establish, develop and maintain effective relationships, mutual trust and confidence<o:p></o:p></font>

<font face="Calibri">3.3 Where a language barrier exists, use effective strategies to communicate in the most efficient way possible<o:p></o:p></font>

<font face="Calibri">3.4 Seek assistance from interpreters or other persons according to communication needs<o:p></o:p></font>

<font face="Calibri"><font size="3">3<o:p></o:p></font></font>

<font face="Calibri">10<o:p></o:p></font>

<font face="Calibri">11.04.16<o:p></o:p></font>

<font face="Calibri">4. Promote understanding across diverse groups<o:p></o:p></font>

<font face="Calibri">4.1 Identify issues that may cause communication misunderstandings or other difficulties<o:p></o:p></font>

<font face="Calibri">4.2 Where difficulties or misunderstandings occur, consider the impact of social and cultural diversity<o:p></o:p></font>

<font face="Calibri">4.3 Make an effort to sensitively resolve differences, taking account of diversity considerations<o:p></o:p></font>

<font face="Calibri">4.4 Address any difficulties with appropriate people and seek assistance when required<o:p></o:p></font>

<font face="Calibri"><font size="3">4<o:p></o:p></font></font>

</font>

 

 

 Trainees (OP46):

 

Cluster 1 (5 days) week beginning 07.03.2016

 

 

 

 

 

 

 

<o:p><font size="3" face="Calibri"> </font></o:p>


Learning Resources

Prescribed Texts


References


Other Resources

PowerPoint Summary

Additional learning materials available through learning Hub

RMIT Library (www.RMIT.edu.au/library)


Overview of Assessment

This unit is part of an integrated program.
You must demonstrate Performance and Knowledge Evidence of the unit in order to be deemed competent.
Assessment methods have been designed to measure achievement of each competency in a flexible manner over a range of assessment tasks.
You may be assessed by:
• Oral or written questioning
• Oral presentations
• Assignments and projects
• Direct observation of actual work practice
• Presentation of a portfolio of evidence which may comprise documents, and/or photographs and/or video and/or audio files
• Work-based activities
• Third-party feedback from a work supervisor/employer
Primary assessment involves on-going practical and applied assessment in a clinical workplace or simulated environment such as a supervised student clinic or at a Work Integrated Learning (WIL) placement activity.
 
Competency based training requires you to be in attendance in order for assessment to be undertaken.
 
Feedback will be provided throughout the semester in class and/or online discussions, through individual and group feedback on practical exercises and by individual consultation.
 
All Assessment tasks should be performed or submitted by their due dates.
If due to illness or other unforeseen circumstance, you are unable to attend on the due date of an assessment (e.g. test, examination, oral, etc.) OR you do attend, but your performance has been affected, you may submit an APPLICATION FOR SPECIAL CONSIDERATION within 2 working days of the due date. If Special Consideration is granted, you will be given the opportunity to complete/repeat the assessment task at a later date. For advice on this application please visit www.rmit.edu.au/students/specialconsideration  or speak to your Program Coordinator.
If due to illness or other unforeseen circumstance, you are unable to submit by the due date  (e.g. assignment, report, project etc.):
•         you may submit an APPLICATION FOR EXTENSION OF TIME FOR SUBMISSION OF ASSESSABLE WORK for an extension of time of up to seven (7) calendar days or less. This must be lodged with the Program Coordinator 1 working day before the original due date. If granted, you will have the opportunity to submit up to 7 days later than the original due date. For advice on this application please visit www.rmit.edu.au/students/assessment/extension  or speak to your Program Coordinator.
Or:
•         you may submit an APPLICATION FOR SPECIAL CONSIDERATION within 2 working days of the due date. If Special Consideration is granted, you will be given the opportunity to submit the assessment task more than 7 days after the original due date. For advice on this application please visit www.rmit.edu.au/students/specialconsideration  or speak to your Program Coordinator.
 
You are expected to prepare all assignments and other written work in a professional manner. More information on general academic study and writing skills can be found on the “Learning Lab” http://emedia.rmit.edu.au/learninglab/. All work submitted for assessment must be submitted electronically unless otherwise advised.
 
Students must keep a copy of all submitted assessments including electronic copies.
Harvard style is used for all referencing and for bibliography.
 RMIT University has a strict policy on academic integrity and plagiarism and. Please refer to the website for more information on this policy. www.rmit.edu.au/students/academic-integrity
 If you have a long term medical condition and/or disability it may be possible to negotiate to vary aspects of the learning or assessment methods. You can contact the program coordinator or the Disability Liaison Unit if you would like to find out more.
 Your rights and responsibilities as a student can be found at http://www1.rmit.edu.au/students/rights-and-responsibilities 
This course assessment conforms to RMIT assessment principles, regulations, policies and procedures which are described and referenced at www.rmit.edu.au/students/assessment
 Credit transfer and RPL
Credit transfer is available to students who have already completed the same or similar courses. Recognition of prior learning is available to students who have relevant prior skills or experience. Please refer to http://www.rmit.edu.au/browse;ID=8u7jborsx9dy
 
Assessment Tasks

1. Reflective Journal

2. Clinic skills Checklist


The skills and knowledge to be assessed within this unit replicate real work skills within the industry. 

 <font face="Times New Roman" size="3">Assessment Matrix </font>

ASSESSMENT METHODS/TYPES OF EVIDENCE:<o:p></o:p>

 

Interview/ Verbal Questioning<o:p></o:p>

Self-Reflections<o:p></o:p>

Assignment/ Project<o:p></o:p>

Case Study or Role Play<o:p></o:p>

Third Party Verification<o:p></o:p>

Workplace Performance<o:p></o:p>

Research or Report<o:p></o:p>

Portfolio of Evidence<o:p></o:p>

Written Tasks<o:p></o:p>

<o:p> </o:p>

  

<thead> </thead>
<h3 style="margin: 0cm 0cm 0pt; mso-add-space: auto;">NATIONAL UNIT CODE : CHCDIV001<o:p></o:p></h3> <h3 style="margin: 0cm 0cm 0pt; mso-add-space: auto;">NATIONAL UNIT NAME: Work with Diverse People <o:p></o:p></h3>

RMIT CODE: EMPL7092C<o:p></o:p>

Elements<o:p></o:p>

Performance Criteria<o:p></o:p>

Related Assessment Tasks<o:p></o:p>

Assessment Method/<o:p></o:p>

Types of Evidence  <o:p></o:p>

1.    Reflect on own perspectives<o:p></o:p>

1.1Identify and reflect on own social and cultural perspectives and biases<o:p></o:p>

Evidence log/

Immigration Museum

Assignment/<o:p></o:p>

Project  <o:p></o:p>

1.2Work with awareness of own limitations in self and social awareness<o:p></o:p>

Evidence log/

Immigration Museum

Workplace performance <o:p></o:p>

1.3Use reflection to support own ability to work inclusively and with understanding of others<o:p></o:p>

Evidence log/

Immigration Museum

Assignment/<o:p></o:p>

Project  <o:p></o:p>

1.4Identify and act on ways to improve own self and social awareness<o:p></o:p>

Evidence log/

Immigration Museum

Assignment/<o:p></o:p>

Project  <o:p></o:p>

2.    Appreciate diversity and inclusiveness, and their benefits<o:p></o:p>

2.1.        Value and respect diversity and inclusiveness across all areas of work<o:p></o:p>

Evidence log/ Immigration Museum

Assignment/<o:p></o:p>

Project  <o:p></o:p>

2.2.        Contribute to the development of work place and professional relationships based on appreciation of diversity and inclusiveness<o:p></o:p>

Evidence log/

Immigration Museum

Workplace performance<o:p></o:p>

2.3.        Use work practices that make environments safe for all<o:p></o:p>

Evidence log/

Immigration Museum

Workplace performance<o:p></o:p>

3.    Communicate with people from diverse backgrounds and situations<o:p></o:p>

3.1  Show respect for diversity in communication with all people<o:p></o:p>

Evidence log/

Immigration Museum

Workplace performance<o:p></o:p>

3.2  Use verbal and non-verbal communication constructively to establish, develop and maintain effective relationships, mutual trust and confidence<o:p></o:p>

 Evidence log/ Immigration Museum

Workplace performance<o:p></o:p>

3.3  Where a language barrier exists, use effective strategies to communicate in the most efficient way possible<o:p></o:p>

Evidence log/

Immigration Museum

Workplace performance<o:p></o:p>

3.4  Seek assistance from interpreters or other persons according to communication needs<o:p></o:p>

Evidence log/

Immigration Museum

Workplace performance<o:p></o:p>

4.    Promote understanding across diverse groups<o:p></o:p>

4.1Identify issues that may cause communication misunderstandings or other difficulties<o:p></o:p>

Evidence log/

Immigration Museum

Assignment/<o:p></o:p>

Project  <o:p></o:p>

4.2Where difficulties or misunderstandings occur, consider the impact of social and cultural diversity<o:p></o:p>

Evidence log/

Immigration Museum

Assignment/<o:p></o:p>

Project  <o:p></o:p>

4.3Make an effort to sensitively resolve differences, taking account of diversity considerations<o:p></o:p>

Evidence log/

Immigration Museum

Workplace performance<o:p></o:p>

4.4Address any difficulties with appropriate people and seek assistance when required<o:p></o:p>

Evidence log/

Immigration Museum

Workplace performance<o:p></o:p>

Assessment Conditions <o:p></o:p>

Skills must have been demonstrated in the workplace or in a simulated environment that reflects workplace conditions. Where simulation is used, it must reflect real working conditions by modelling industry operating conditions and contingencies, as well as, using suitable facilities, equipment and resources<o:p></o:p>

Evidence log/

Immigration Museum

Workplace performance<o:p></o:p>

Performance Evidence  <o:p></o:p>

The candidate must show evidence of the ability to complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the job role. There must be evidence that the candidate has:<o:p></o:p>

<o:p> </o:p>

<o:p> </o:p>

undertaken a structured process to reflect on own perspectives on diversity<o:p></o:p>

Evidence log/

Immigration Museum

Assignment/<o:p></o:p>

Project  <o:p></o:p>

recognised and respected the needs of people from diverse social and cultural backgrounds in at least 3 different situations:<o:p></o:p>

-      selected and used appropriate verbal and non verbal communication<o:p></o:p>

-      selected and used appropriate verbal and non verbal communication<o:p></o:p>

-      recognised situations where misunderstandings may arise from diversity and formed appropriate responses<o:p></o:p>

Evidence log/

Immigration Museum

Workplace performance<o:p></o:p>

Knowledge Evidence<o:p></o:p>

The candidate must be able to demonstrate essential knowledge required to effectively complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the work role. This includes knowledge of:<o:p></o:p>

<o:p> </o:p>

<o:p> </o:p>

concepts of cultural awareness, cultural safety and cultural competence and how these impact different work roles<o:p></o:p>

Evidence log/

Immigration Museum

Assignment/<o:p></o:p>

Project  <o:p></o:p>

concepts and definitions of diversity<o:p></o:p>

Evidence log/

Immigration Museum

Assignment/<o:p></o:p>

Project  <o:p></o:p>

own culture and the community attitudes, language, policies and structures of that culture and how they impact on different people and groups<o:p></o:p>

Evidence log/

Immigration Museum

Assignment/<o:p></o:p>

Project  <o:p></o:p>

features of diversity in Australia and how this impacts different areas of work and life:<o:p></o:p>

-      political<o:p></o:p>

-      social<o:p></o:p>

-      economic<o:p></o:p>

-      cultural<o:p></o:p>

Evidence log/

Immigration Museum 

Assignment/<o:p></o:p>

Project  <o:p></o:p>

legal and ethical considerations (international, national, state/territory, local) for working with diversity, how these impact individual workers, and the consequences of breaches:<o:p></o:p>

-      discrimination: age, disability, racial, sex<o:p></o:p>

Evidence log/

Immigration Museum

Assignment/<o:p></o:p>

Project  <o:p></o:p>

human rights:<o:p></o:p>

-      Universal declaration of human rights<o:p></o:p>

-      relationship between human needs and human rights<o:p></o:p>

-      frameworks, approaches and instruments used in the workplace<o:p></o:p>

-      rights and responsibilities of workers, employers and clients, including appropriate action when rights are being infringed or responsibilities not being carried out<o:p></o:p>

Evidence log/

Immigration Museum

Assignment/<o:p></o:p>

Project  <o:p></o:p>

key areas of diversity and their characteristics, including:<o:p></o:p>

-      culture, race, ethnicity<o:p></o:p>

-      disability<o:p></o:p>

-      religious or spiritual beliefs<o:p></o:p>

-      gender, including transgender<o:p></o:p>

-      intersex<o:p></o:p>

-      generational<o:p></o:p>

-      sexual orientation/sexual identity - lesbian, gay, bisexual, heterosexual<o:p></o:p>

 Evidence log/ Immigration Museum            

Assignment/<o:p></o:p>

Project  <o:p></o:p>

key aspects, and the diversity, of Australia’s Aboriginal and/or Torres Strait Islander cultures, including:<o:p></o:p>

-      social, political and economic issues affecting Aboriginal and/or Torres Strait Islander people<o:p></o:p>

-      own culture, western systems and structures and how these impact on Aboriginal and/or Torres Strait Islander people and their engagement with services<o:p></o:p>

Evidence log/

Immigration Museum

Assignment/<o:p></o:p>

Project  <o:p></o:p>

potential needs of marginalised groups, including:<o:p></o:p>

-      protective factors<o:p></o:p>

-      physical, mental and emotional health issues/care needs<o:p></o:p>

-      consideration of impacts of discrimination, trauma, exclusion and negative attitudes<o:p></o:p>

Evidence log/

Immigration Museum

Assignment/<o:p></o:p>

Project  <o:p></o:p>

resources that support individuals and organisations to embrace and respond to diversity.<o:p></o:p>

-      language and cultural interpreters<o:p></o:p>

-      imagery<o:p></o:p>

Evidence log/

Immigration Museum

Assignment/<o:p></o:p>

Project  <o:p></o:p>

influences and changing practices in Australia and their impact on the diverse communities that make up Australian society<o:p></o:p>

Evidence log/

Immigration Museum

Assignment/<o:p></o:p>

Project  <o:p></o:p>

impact of diversity practices and experiences on personal behaviour, interpersonal relationships, perception and social expectations of others<o:p></o:p>

Evidence log/

Immigration Museum

Assignment/<o:p></o:p>

Project  <o:p></o:p>

Foundation Skills<o:p></o:p>

<o:p> </o:p>

<o:p> </o:p>

Core Skills from the Australian Core Skills Framework (ACSF)<o:p></o:p>

&middot;         Reading<o:p></o:p>

Evidence log/

Immigration Museum

Assignment/<o:p></o:p>

Project  <o:p></o:p>

&middot;         Writing<o:p></o:p>

Evidence log/

Immigration Museum

Assignment/<o:p></o:p>

Project  <o:p></o:p>

Workplace performance<o:p></o:p>

&middot;         Oral Communication<o:p></o:p>

Evidence log/

Immigration Museum

Workplace performance<o:p></o:p>

&middot;         Numeracy<o:p></o:p>

<o:p> </o:p>

<o:p> </o:p>

&middot;         Learning<o:p></o:p>

Evidence log/

Immigration Museum

Assignment/<o:p></o:p>

Project  <o:p></o:p>

Workplace performance<o:p></o:p>

Employability Skills from the Core Skills for Work Framework (CFW) <o:p></o:p>

<o:p> </o:p>

<o:p> </o:p>

1.    Navigate the world of work<o:p></o:p>

1a. Manage career and work life<o:p></o:p>

Evidence log/

Immigration Museum

Assignment/<o:p></o:p>

Project  <o:p></o:p>

Workplace performance<o:p></o:p>

1b. Work with roles, rights and protocols <o:p></o:p>

Evidence log/

Immigration Museum

Assignment/<o:p></o:p>

Project <o:p></o:p>

Workplace performance <o:p></o:p>

2.    Interact with others<o:p></o:p>

2a. Communicate for work<o:p></o:p>

Evidence log/

Immigration Museum

Workplace performance<o:p></o:p>

2b. Connect and work with  others<o:p></o:p>

Evidence log/

Immigration Museum

Workplace performance<o:p></o:p>

2c. Recognise and utilize diverse perspectives<o:p></o:p>

Evidence log/

Immigration Museum

Workplace performance<o:p></o:p>

3.    Get the work done<o:p></o:p>

3a. Plan and organise<o:p></o:p>

Evidence log/

Immigration Museum

Workplace performance<o:p></o:p>

3b. Make decisions<o:p></o:p>

Evidence log/

Immigration Museum

Workplace performance<o:p></o:p>

3c. Identify and solve problems<o:p></o:p>

Evidence log/

Immigration Museum

Workplace performance<o:p></o:p>

3d. Create and innovate<o:p></o:p>

Evidence log/

Immigration Museum

Workplace performance<o:p></o:p>

3e. Work in a digital world<o:p></o:p>

 

Assignment/<o:p></o:p>

Project  <o:p></o:p>

      

 

<o:p><font size="3"> </font></o:p>

 

 


  


Assessment Tasks

FT students

Evidence Log due by 14.06.2016

Immigration Museum Work Book due by 14.06.16

 

Trainees OP46

Evidence Log due by 15.08.2016

Immigration Museum Work Book due Cluster 1 after Museum Visit 2016

 

Specsavers students

You will be applying for Recognition by Prior Learning (RPL) based on your Specsavers training programs and workplace experience.

Evidence to support your RPL application will be required.


Assessment Matrix

Course Overview: Access Course Overview