Course Title: Conflict Resolution Strategies and Skills

Part A: Course Overview

Program: C5001

Course Title: Conflict Resolution Strategies and Skills

Portfolio: DSC

Nominal Hours: 70.0

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Code




Learning Mode

Teaching Period(s)


Bundoora Campus


365T Global Studies, Soc Sci & Plng

Distance / Correspondence

Term1 2012

Course Contact: Jennifer Brooker

Course Contact Phone: +61 3 9925 4115

Course Contact Email:

Course Description

This unit has been designed to help the student understand the nature of  conflict and its effects on people in a range of  contexts, both at an individual and group level.  You will also look  at the processes involved in behaviour that occurs between different groups, called inter-group  behaviour, and its potential impact on group members.

Pre-requisite Courses and Assumed Knowledge and Capabilities

Working with young people

Learning Outcomes

The following topics will be looked at in more depth:
1.  What is conflict?
2.  The conflict process.
3.  Resolving conflict.
4.  Inter-group conflict

Overview of Assessment

Learning Journal