Course Title: Manage Industrial Relations Policies and Processes

Part A: Course Overview

Program: C5137

Course Title: Manage Industrial Relations Policies and Processes

Portfolio: BUS

Nominal Hours: 80.0

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Code




Learning Mode

Teaching Period(s)


City Campus


650T TAFE Business


Term1 2008,
Term1 2009

Course Contact: Seymour Jacobson

Course Contact Phone: +61 3 9925 1563

Course Contact Email:

Course Description

This unit covers the range of competencies required of a manager who has day-to-day involvement in, and management of, industrial relations matters within the organisation.  It includes negotiations, conflict management and dispute resolution.

Pre-requisite Courses and Assumed Knowledge and Capabilities

Experience in frontline, senior supervisory or management positions

National Competency Codes and Titles

National Element Code & Title:

BSBHR504A Manage Industrial Relations Policies and Processes


Develop industrial relations (IR) strategies/policies

Industrial relations strategies/policies and plans are implemented

Manage Conflict

Learning Outcomes

Refer to competency elements

Overview of Assessment

Assessments will incorporate a variety of methods including essays,  in class exercises, a written test, practical problem solving exercises, presentations and role plays. Students are advised that they are likely to be asked to personally demonstrate their assessment work to their teacher to ensure that the relevant competency standards are being met.