Course Title: Develop, implement and promote effective communication techniques

Part A: Course Overview

Program: C5160

Course Title: Develop, implement and promote effective communication techniques

Portfolio: DSC

Nominal Hours: 75.0

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Code




Learning Mode

Teaching Period(s)


City Campus


365T Global Studies, Soc Sci & Plng

Face-to-Face or Workplace

Course Contact: Anne Fitzpatrick

Course Contact Phone: +61 3 99254510

Course Contact Email:

Course Description

In this unit you will learn the skills and knowledge to apply higher level communication skills required for effective operation in the workplace. Communication with clients, colleagues, other organisations, communities and groups, as well as written communication and group facilitation skills are included in the unit.

Pre-requisite Courses and Assumed Knowledge and Capabilities


National Competency Codes and Titles

National Element Code & Title:

CHCCOM4B Develop, implement and promote effective communication techniques


1.Contribute to the development of effective communication strategies
2.Represent the organisation to a range of groups
3.Facilitate group discussions
4.Produce quality written materials
5.Conduct interviews

Learning Outcomes

See elements

Overview of Assessment

Assessment will be through a mix of in-class tasks, workplace based projects and a workplace assessment. A workplace assessment appointment will be undertaken once per year with each student to allow students to present and discuss workplace evidence.