Course Title: Communicate in the workplace

Part A: Course Overview

Program: C5180

Course Title: Communicate in the workplace

Portfolio: BUS

Nominal Hours: 30.0

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Code




Learning Mode

Teaching Period(s)


City Campus


650T TAFE Business

Face-to-Face or Internet or Workplace

Course Contact: Judy Heard

Course Contact Phone: +61 3 9925-1651

Course Contact Email:

Course Description

This unit covers the fundamental communication skills needed to work in any sector of the finance industry. It includes the skills needed for interacting with customers, internal and external, and for giving, receiving and recording information.

Pre-requisite Courses and Assumed Knowledge and Capabilities

Training Package Pre-requisites: NIL

National Competency Codes and Titles

National Element Code & Title:

FNSICGEN301A Communicate in the workplace


Communicate information to others using a range of techniques

Interact with others to achieve workplace outcomes.

Record workplace information as required.

Use a range of techniques to gain workplace information

Learning Outcomes

Overview of Assessment

Assessment may include a range of assessment methods, involving students in planning and running an educational/business function, giving team presentations and preparing group portfolios, creating individual reports and undertaking an end-of-semester exam.

Formative assessment may include class-based discussions, exercises, readings, role plays and meetings, together with independent research in order to develop competency including the underpinning skills and knowledge.