Course Title: Develop and nurture relationships with clients, other professionals and third party referrers

Part A: Course Overview

Program: C5180

Course Title: Develop and nurture relationships with clients, other professionals and third party referrers

Portfolio: BUS

Nominal Hours: 50.0

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Code	Campus	Career	School	Learning Mode	Teaching Period(s)
MKTG5712C	City Campus	TAFE	650T TAFE Business	Face-to-Face

Course Contact: Zlatko Muhvic

Course Contact Phone: +61 3 9925-1566

Course Contact Email: Zlatko.Muhvic@rmit.edu.au

Course Description

This unit describes the function associated with developing, nurturing and maintaining professional relationships with clients, colleagues and other referrals in order to complete work tasks, further the reputation of the organisation and the profession, and improve long term relationships and sales.

Pre-requisite Courses and Assumed Knowledge and Capabilities

Training Package Pre-requisites: NIL
RMIT Co-requisites LAW Establish, manage and administer trust accounts (FNSCONV503A)

National Competency Codes and Titles

National Element Code & Title:	FNSICCUS501A Develop and nurture relationships with clients, other professionals and third party referrers
Elements:	Build and maintain business networks and relationships
	Develop professional business relationships
	Nurture relationships and build on referral business for the long term

Learning Outcomes

Overview of Assessment

Assessments may include: short in class exercises, class tests, question and answer activities, assignments and open book exams.
Students will be provided with formative feedback to establish their progress in the course and identify areas which need more work.