Course Title: Develop and nurture relationships with clients, other professionals and third party referrers

Part A: Course Overview

Program: C5180

Course Title: Develop and nurture relationships with clients, other professionals and third party referrers

Portfolio: BUS

Nominal Hours: 50.0

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Code	Campus	Career	School	Learning Mode	Teaching Period(s)
MKTG5878C	City Campus	TAFE	650T TAFE Business	Face-to-Face

Course Contact: Joanne Mackey

Course Contact Phone: +61 3 9925 5540

Course Contact Email: Joanne.Mackey@rmit.edu.au

Course Description

If you are undertaking this course in Melbourne from semester 2, 2012 onwards your teacher will advise you if you require access to a computer for the course. It is recommended that you have access to a mobile computing device to allow greater flexibility in terms of where you can work on campus outside class times.

 

This unit describes the function associated with developing, nurturing and maintaining professional relationships with clients, colleagues and other referrals in order to complete work tasks, further the reputation of the organisation and the profession, and improve long term relationships and sales.

Pre-requisite Courses and Assumed Knowledge and Capabilities

nil

National Competency Codes and Titles

National Element Code & Title:	FNSICCUS501B Develop and nurture relationships with clients, other professionals and third party referrers
Elements:	1. Develop professional business relationships
	2. Build and maintain business networks and relationships
	3. Nurture relationships and build on referral business for the long term

Learning Outcomes

nil

Overview of Assessment

Overview of assessment
To achieve competency in this unit, a person must be able to demonstrate:
● ability to liaise, develop and secure long standing and effective relationships
● application of high level communication, negotiation, interpersonal and relationship management skills
● application of knowledge and understanding of the goals, policies and procedures of the organisation
● ability to monitor and introduce ways to improve work relationships
● consideration of, and adaptation to, any special needs of customers, including cultural,language, race, religion, ethnic origin, socio-economic status and demographic needs
Evidence required for demonstration of consistent performance:
● Competency is demonstrated by performance of all stated criteria, including the Range
Statement applicable to the particular workplace environment and should cover a
representative range of client enquiries, instructions and transactions.