Course Title: Negotiate to achieve goals and manage disputes

Part A: Course Overview

Program: C5180

Course Title: Negotiate to achieve goals and manage disputes

Portfolio: BUS

Nominal Hours: 50.0

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Code




Learning Mode

Teaching Period(s)


City Campus


650T TAFE Business


Course Contact: Seymour Jacobson

Course Contact Phone: +61 3 9925 1563

Course Contact Email:

Course Description

This unit describes the functions associated with negotiating and communicating with a range of stakeholders to perform required tasks, manage disputes and achieve the best outcome

If you are undertaking this course in Melbourne from semester 2, 2012 onwards your teacher will advise you if you require access to a computer for the course. It is recommended that you have access to a mobile computing device to allow greater flexibility in terms of where you can work on campus outside class times.

Pre-requisite Courses and Assumed Knowledge and Capabilities

There are no pre-requisites or co-requisites for this course

National Competency Codes and Titles

National Element Code & Title:

FNSICORG603B Negotiate to achieve goals and manage disputes


1. Establish the needs of the parties 1.1 Desires, needs, requirements and outcomes of all parties are identified and established through open and professional communication strategies

1.2 Potential issues and problems as well as successful outcomes for the organisation and the client are identified and documented

1.3 Strategies and options for achieving outcomes are identified, analysed and discussed with relevant parties

1.4 Risks and contingency strategies are identified and evaluated

1.5 Information, facts and issues relevant to the situation are established, and where required, expert advice from third parties or other professionals is sought prior to negotiations

3. Identify and document causes of disputes 3.1 Issues or disputes are promptly identified and analysed and the position of the relevant parties are established

3.2 The confidence of other parties is established through open and professional communication and through respect and empathy for other viewpoints and positions

3.3 Disputes and issues are promptly and accurately documented and verified with all other relevant parties

4. Implement and manage strategies to resolve dispute/s 4.1 Strategies and options which are most likely to achieve favourable outcomes for all relevant parties are identified, evaluated and implemented

4.2 Proceedings to settle the dispute are implemented promptly and are in accordance with legislative, regulatory, professional and the organisation's requirements

4.3 The dispute is managed to optimise the likelihood of a favourable outcome for all parties and is in line with the organisation's policies and goals

4.4 Procedures to resolve dispute are in accordance with the organisation's policies and procedures and with legislative, regulatory and professional requirements

4.5 Accurate, thorough and accessible records of all aspects of the dispute documented for follow-up and future reference

4.6 Relevant parties are contacted to identify any follow-up action required to ensure client satisfaction

2. Negotiate to achieve an agreed outcome 2.1 Strategies and options to achieve goals and complete processes are agreed to and professionally communicated to the relevant parties

2.2 Strategies and options are reviewed for compliance with contractual, legislative, regulatory and professional requirements, and are in accordance with the organisation's policies and procedures

2.3 Agreement by all parties is sought and confirmed and properly documented

Learning Outcomes

Overview of Assessment

Assessments for this course may take the form of written papers, role plays, tests, class activities, face to face interviews, and reflective reports