Course Title: Establish and maintain work and contractual relationships

Part B: Course Detail

Teaching Period: Term1 2007

Course Code: EMPL5401C

Course Title: Establish and maintain work and contractual relationships

School: 345T Creative Media

Campus: City Campus

Program: C5181 - Diploma of Professional Writing and Editing

Course Contact : Professional Writing and Editing Administration

Course Contact Phone: +61 3 9925 4368

Course Contact

Name and Contact Details of All Other Relevant Staff

arthur clover telephone 9925 4269


Nominal Hours: 70

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

This course deals with the skills and knowledge required to set up and maintain relationships, including contracts, within a cultural industries context. It focuses on relationship building and negotiation skills.                             

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CUSADM07A Establish and maintain work and contractual relationships


•    Conduct negotiations

Performance Criteria:

 - Conduct negotiations in a business like and professional manner

- Conduct negotiations using techniques to maximise benefits for all parties in the context of establishing long term relationships

- Take account of input from colleagues and other relevant parties in negotiations, where appropriate

- Communicate the results of negotiations within appropriate timeframes

- Manage situations in which there is conflict or disagreement


•    Establish and conduct work relationships

Performance Criteria:

-  Establish relationships within the appropriate context in a manner which promotes goodwill and trust between all parties

- Employ effective communication skills and techniques in relationships to build trust and respect

- Take all opportunities to maintain contact with all parties wherever possible


•    Foster and maintain business relationships                           

Performance Criteria:

- Seek information needed to maintain sound business relationships, and review and act upon it

-  Honour agreements within the scope of individual responsibility

-  Make adjustments to agreements in consultation with all parties and share information with appropriate colleagues

- Build relationships through regular contact and use of effective interpersonal and communication styles

- Handle any situations of conflict or disagreement so problems are resolved by negotiation and the best possible level of agreement is reached


•    Make formal agreements/contracts

Performance Criteria:

 - Confirm agreements in writing with contracts or other documentation drawn up in accordance with legal and other requirements

-  Ensure that all parties check and approve all aspects of formal agreement/contract in accordance with enterprise procedures where appropriate

- Seek specialist advice in the development of contracts where appropriate

Learning Outcomes

Not applicable

Details of Learning Activities

There will be some classroom delivery involved in this  course but most of the contact students have with the teacher will be through one-on-one meetings.  The work placement will be carried out within the student's selected industry placement.

Teaching Schedule

The totla hours of this course will be a total of 68 hours, which can be achieved by the student having more than one industry placement, but the total hours of 68 hours must be targeted and achieved.

The teaching schedule for the Course Practical Placement is comprised of a series of information question and answer meetings where the course and its objectives are discussed.
The student is expected to ‘network’ into an industry area which they have identified as a potential area of future employment. Or an Industry area which they are genuinely interested in pursuing. Advice and help will be provided as necessary through meeings with the teacher.
Students will be contacted by the teacher of the course by means of a individual  student  consultations, or by correspondence.
The student can also contact the teacher of the Course (Practical Placement) for a meeting whenever necessary.

Learning Resources

Prescribed Texts


Other Resources


Overview of Assessment

Assessment will involve a written evaluation report of a practical placement (1000 words)

Assessment Tasks

Students must complete a written Evaluation Report (1000 words). (Date to be advised.) Students must also keep a record of their hours of attendance and activities by the way of a - Workplace diary of their Practical Placement.

General requirements and presentation of the report are as follows: Please attach a cover sheet stating the subject name, tutor’s name, tutorial day and time, title of assignment, student name, telephone number, student number and address. Assignments should be typed and double spaced. They may include copies of company documents if appropriate. Students should keep a copy of all work submitted Assignments should be submitted by the DUE DATE unless prior arrangements have been made with the tutor. Please note that Professional Writing will store students’ assignments and Editing no longer than one year and efforts should be made to collect work within that period

Assessment Matrix

not applicable

Other Information


Course Overview: Access Course Overview