Course Title: Ensure team effectiveness

Part B: Course Detail

Teaching Period: Term1 2009

Course Code: EMPL5638C

Course Title: Ensure team effectiveness

School: 350T Fashion & Textiles

Campus: Brunswick Campus

Program: C5222 - Diploma of Management

Course Contact : Peter Bonnell

Course Contact Phone: +613 9925 9171

Course Contact

Name and Contact Details of All Other Relevant Staff

Robyn Lyons 99259118

Ian Fisher 99259450

Nominal Hours: 60

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

This unit specifies the outcomes required by frontline managers to facilitate all aspects of team work within the organisation. It involves taking a leadership role in the development of team plans, leading and facilitating team work and actively engaging with the management of the organisation.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

BSBWOR502A Ensure team effectiveness


1. Establish team performance plan
2. Develop and facilitate team cohesion
3. Facilitate team work
4. Liaise with stakeholders

Performance Criteria:

1.1. Consult team members to establish a common understanding of team purpose, roles, responsibilities and accountabilities in accordance with organisational goals, plans and objectives
1.2. Develop performance plans to establish expected outcomes, outputs, key performance indicators and goals for work team
1.3. Support team members in meeting expected performance outcomes
2.1. Develop strategies to ensure team members have input into planning, decision making and operational aspects of work team
2.2. Develop policies and procedures to ensure team members take responsibility for own work and assist others to undertake required roles and responsibilities
2.3. Provide feedback to team members to encourage, value and reward individual and team efforts and contributions 
2.4 Develop processes to ensure that issues, concerns and problems identified by team members are recognised and addressed 
3.1 Encourage team members and individuals to participate in and to take responsibility for team activities, including communication processes
3.2. Support the team in identifying and resolving work performance problems
3.3. Ensure own contribution to work team serves as a role model for others and enhances the organisation’s image for all stakeholders
4.1. Establish and maintain open communication processes with all stakeholders
 4.2. Communicate information from line manager/management to the team
4.3. Communicate unresolved issues, concerns and problems raised by team members and follow up with line manager/management and other relevant stakeholders
4.4. Evaluate and take necessary corrective action regarding unresolved issues, concerns and problems raised by internal or external stakeholders

Learning Outcomes

By the end of the course the individual will have the skills and knowledge to establish team performance plans, develop and facilitate team cohesion, facilitate teamwork and be able to liaise with stakeholders

Details of Learning Activities

Students will study and learn through tutorials, case studies,group work and prescribed exercises and assessment work,

Teaching Schedule

Workshop Sequence Workshop  
Discussion Topics
Introduction Program     
2nd March                       
  Introduction                         Introduction of program 
                                                                                                                                            • Assessment process 
                                                                                                                                            • Project work for assessment 
                                                                                                                                            • Building a portfolio of evidence
Workshop 1 
9th March                       
 Manage Self                          Personal work priorities 
                                                                                                                                            • Individual learning styles and preferences 
                                                                                                                                            • Building and maintaining networks
Workshop 2 
16th March                       
 Manage Self                          Workplace relationships 
                                                                                                                                           • Reflective practice skills 
                                                                                                                                          • Coaching and mentoring
23rd March                       
 Leading and managing
 Development of  leadership and management within an organisational context
30th March Manage Operational plans 
 Develop and managing operational plans 
                                                                                                                                        Planning and manage resources
Workshop 5
6th April  Manage Operational plans 
 Monitor and review operational performance 
                                                                                                                                      Reflecting on existing systems
Workshop 6
20th April  Manage Projects Define the proposed project                                                                                                                                         Scope & limitations of the project                                                                                                                                        Proposed subject areas
Workshop 7
27th April    Facilitate & capitalise on change Planning for change                                                                                                                                         innovative approaches to change
Workshop 8
4th May  
 Emergent challenges and opportunities
Workshop 9 
11th May    Ensure team effectiveness  
 Group processes                                                                                                                                         Group dynamics                                                                                                                                       Team cohesion
Workshop 10
18th May  
 Ensure team effectiveness  
 Review & evaluate management of individuals within the team
Workshop 11 
25th May                         Portfolio review
 Review and update of Evidence collection
Workshop 12
1st June                        Mid year project review   
 Review and update of project status
Workshop 13 
8th June                        Manage quality customer service Internal and external customer requirements                                                                                                                                           Quality products and service
Workshop 14
15th June   
 Facilitate continuous improvement 
 Improvement systems and processes                                                                                                                                           Develop plans to introduce and facilitate change                                                                                                                                           Manage the workplace to promote continuous improvement
Workshop 15
6th July         OH&S
 Establish and maintain systems and procedures                                                                                                                                           Establish participative arrangements for OH&S management
Workshop 16 
12th July    
  Establish procedures for identifying hazards                                                                                                                                            Establish and maintain a OH&S management system
Workshop 17 
20th July    
 Individual project completions and deadlines
Workshop 18 
27th July     Manage projects 
 Computer workshops
Workshop 19 
3rd August     Manage projects 
 Computer workshops
Workshop 20 
10th August
 No planned workshops Work on projects and portfolios
Workshop 21 
14th September  Project presentation 
 Individual Project presentation 
Workshop 22 26th October No planned workshops Portfolio submission

Learning Resources

Prescribed Texts

Management Theory and Practice by Kris Cole


Management- A Pacific Rim Focus 4E from  McGraw Hill



Other Resources

Overview of Assessment

A person who demonstrates competence in this unit must be able to provide evidence that they are able to demonstrate leadership in developing plans, in leading and facilitating team work and in actively engaging with stakeholders. They must also provide evidence that team work is actively promoted, supported and encouraged within the work team; and their own performance serves as a role model for others and enhances the organisation’s image. Assessment will be done by submission of a portfolio showing competecny in work performed and application of theory to this work.

Assessment Tasks

Assessment for this unit is by the submission of a portfolio of evidence that demonstrates how both the team and its performance plan are established, how it meets its goals,plus consideration of group processes and team dynamics and the facilitation of team work and the involvement of others in the decision making processes.

Assessment Matrix

Course Overview: Access Course Overview