Course Title: Communicate in the workplace

Part A: Course Overview

Program: C5235

Course Title: Communicate in the workplace

Portfolio: DSC

Nominal Hours: 40.0

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Code




Learning Mode

Teaching Period(s)


City Campus


320T Design (TAFE)


Term2 2012

Course Contact: Tim McCarthy

Course Contact Phone: +61 3 9925 4211

Course Contact Email:

Course Description

This unit describes the performance outcomes, skills and knowledge required for effective communication with customers and other staff in the workplace. It involves establishing contact with customers, processing information, working in a team, maintaining personal presentation, following routine instructions, and reading and interpreting retail documents.

Pre-requisite Courses and Assumed Knowledge and Capabilities


National Competency Codes and Titles

National Element Code & Title:

SIRXCOM001A Communicate in the workplace


2.  Process information

3.  Communicate with customers and colleagues from diverse backgrounds

4.  Work in a team

5.  Read and interpret retail documents

1.  Establish contact with customers

Learning Outcomes

Demonstrate the ability to select and use verbal and non-verbal communication techniques to interact with colleagues and customers in a positive and inclusive manner, and to interpret and generate workplace information in a variety of formats.

Overview of Assessment

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

  • observation of performance in the workplace
  • a role play third-party reports from a supervisor
  • customer feedback
  • answers to questions about specific skills and knowledge
  • Review of portfolios of evidence and third-party
Workplace reports of on-the-job performance.