Course Title: Communicate in the workplace
Part B: Course Detail
Teaching Period: Term2 2012
Course Code: EMPL5655C
Course Title: Communicate in the workplace
School: 320T Design (TAFE)
Campus: City Campus
Program: C5235 - Diploma of Visual Merchandising
Course Contact : Tim McCarthy
Course Contact Phone: +61 3 9925 4211
Course Contact Email:timothy.mccarthy@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Justin Compton
justin.compton@rmit.edu.au
Nominal Hours: 40
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
None
Course Description
This unit describes the performance outcomes, skills and knowledge required for effective communication with customers and other staff in the workplace. It involves establishing contact with customers, processing information, working in a team, maintaining personal presentation, following routine instructions, and reading and interpreting retail documents.
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
SIRXCOM001A Communicate in the workplace |
Element: |
2. Process information |
Performance Criteria: |
2.1 Answer telephone according to store procedures. |
Element: |
3. Communicate with customers and colleagues from diverse backgrounds |
Performance Criteria: |
3.1 Value and treat with respect and sensitivity customers and colleagues from different cultural groups. |
Element: |
4. Work in a team |
Performance Criteria: |
4.1 Demonstrate a courteous and helpful manner at all times. |
Element: |
5. Read and interpret retail documents |
Performance Criteria: |
5.1 List and describe a range of retail documents. |
Element: |
1. Establish contact with customers |
Performance Criteria: |
1.1 Maintain a welcoming customer environment. |
Learning Outcomes
Demonstrate the ability to select and use verbal and non-verbal communication techniques to interact with colleagues and customers in a positive and inclusive manner, and to interpret and generate workplace information in a variety of formats.
Details of Learning Activities
You will participate in a range of learning activities in the unit, including; lectures, demonstrations, off site visits, research projects, team projects, supervised studio activities.
Some activities will include a self directed learning approach. Self directed learning refers to organised activities that students undertake independently, either as individuals or with other students in the group that may be supervised by the teacher. This can include workplace research, library assignments, field work and work placements.
Teaching Schedule
Please refer to the course myRMIT site for weekly teaching schedule.
A hardcopy teaching schedule will be handed out in the first session, if you miss the first session please email the teacher for this document.
Learning Resources
Prescribed Texts
References
Other Resources
RMIT will provide you with resources and tools for learning in this course through our online system
Overview of Assessment
Methods of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
- observation of performance in the workplace
- a role play third-party reports from a supervisor
- customer feedback
- answers to questions about specific skills and knowledge
- Review of portfolios of evidence and third-party
Assessment Tasks
Assessment tasks are outlined in detail on your course myRMIT site and a hard copy will be given in class in the first session.
You will complete a range of exercises and assignments that will be used to assess all 3 competencies. You will receive a C/NYC and some assignments and displays will also be given a graded mark.
Assessment Matrix
The assessment matrix demonstrates alignment of assessment tasks with the relevant Unit of Competency. Assessment Matrix is outlined in detail on your course myRMIT site and a hard copy will be given in class in the first session
Other Information
Assessment is ongoing throughout the semester. Students must be assessed as competent for all competency elements in order to be assessed as ‘Competent’ for the competency.
Students will give themselves the best chance of being assessed as ‘competent’, if they complete all the work requirements, and submit them for assessment within the scheduled period. Note: your numeric score is not necessarily an accurate indicator of your competency status.
Attendance
The major learning experience involves studio based exercises, demonstration and production. It is strongly advised that students attend all sessions in order to engage in the required learning activities, ensuring the maximum opportunity to gain the competency.
Special consideration Policy (Late Submission)
All assessment tasks are required to be completed to a satisfactory level. If you are unable to complete any piece of assessment by the due date, you will need to apply for an extension. Please refer to the following URL for extensions and special consideration: www.rmit.edu.au/students/specialconsideration/online
Course Overview: Access Course Overview