Course Title: Manage service response to young people in crisis

Part B: Course Detail

Teaching Period: Term1 2012

Course Code: HWSS5436C

Course Title: Manage service response to young people in crisis

School: 365T Global Studies, Soc Sci & Plng

Campus: City Campus

Program: C5244 - Diploma of Youth Work

Course Contact : Jennifer Brooker

Course Contact Phone: +61 3 9925 4115

Course Contact

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 150

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

To gain entry into CHC51408 Diploma of Youth Work candidates must:

1. Be recognised, as competent through a recognised training package or recognition process, against the following compulsory units of CHC41808 Certificate IV in Youth Work:

• CHCCOM403C Utilise specialist communication skills to build relationships
• CHCCS404A Work within a relevant legal and ethical framework
• CHCCS422A Respond holistically to client issues and refer appropriately
• CHCYTH401A Engage respectfully with young people
• CHCYTH402A Work effectively with young people within the youth work context
• HLTHIR403B Work effectively with culturally diverse clients & co-workers
• HLTOHS300A Contribute to OHS processes


2. Have suitable relevant youth sector experience and knowledge to indicate likely success at this level of qualification in a job role involving:

 The application of knowledge with depth in some areas and demonstration of a broad range of technical and other skills
 A wide range of tasks and skills in a variety of contexts, with a complexity in the range and choices of actions required
 The exercise of discretionary judgement and decision making under general guidance.

Course Description

This unit describes the knowledge and skills required to develop an agency approach to young people in crisis.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCYTH608C Manage service response to young people in crisis


Follow up crisis situations.

Performance Criteria:

3.1 Complete all required reporting and ensure it is comprehensive, accurate and consistent with organisation's policies and procedures
3.2 Define debriefing procedures and implement routinely
3.3 Provide opportunity for participation in review and evaluation of organisation responsiveness
3.4 Identify needs of all specific parties which arise from a crisis situation and develop strategies to ensure they are addressed


Implement a framework for preventing crisis situations.

Performance Criteria:

1.1 Develop framework to address prevention and response to critical situations and which reflects consideration of beliefs, rights and needs of client and responsibilities of organisation within a legislative and statutory context
1.2 Establish appropriate resources and mechanisms to assist workers to deal with crisis situations
1.3 Define details of organisation's responsiveness to crisis situations and articulate to relevant personnel
1.4 Store and maintain all information related to crisis situations to maximise accessibility, accuracy, currency and legibility
1.5 Implement procedures to ensure clients have ready access to information that may help to resolve crisis situations


Support staff in responding to a crisis.

Performance Criteria:

2.1 Establish appropriate protocols for managing potential and actual crisis situations
2.2 Draft, regularly update procedures for the management of crises and communicate to staff and other relevant personnel
2.3 Ensure crisis management procedures which are developed are consistent with legal and organisation obligations and constraints
2.4 Allocate resources for prompt and effective response to crisis situations
2.5 Provide appropriate crisis response training and update briefings to workers on a regular basis
2.6 Formulate appropriate advice for upgrade of organisation procedures including those related to occupational health and safety (OHS) and other industrial and legislative requirements

Learning Outcomes

By completing this unit you will achieve and demonstrate competence in the following elements;

Follow up crisis situations.
Implement a framework for preventing crisis situations.
Support staff in responding to a crisis.

Details of Learning Activities

Classes are scheduled on the last Friday of every month throughout the year. Students will be given readings in preparation for each workshop. Led by industry leaders, these workshops take students through a variety of in-class tasks and scenarios with the intention of extending their current working knowledge of Youth Work practice. The work undertaken in class is invaluable for the assessment tasks.
It is expected that time spent out of the classroom will be dedicated to completing the various assessment tasks listed below.
Students will be expected to make use of the Learning Hub as part of their on-line studies which are part of the course.

Teaching Schedule

Students meet the last Friday of every month to undertake a workshop which will focus on each of the competencies.
An RPL process is undertaken with each student within the first 6 weeks of the course.
After each workshop students will be given an underpinning knowledge question to complete for the following workshop. The other assessments are completed throughout the year.

Learning Resources

Prescribed Texts


Other Resources

Overview of Assessment

Assessment in this unit enables participants to gain skills and knowledge that are directly applicable to their workplace while being encouraged to share current work practices. Assessment tasks involve team and individual projects and written assessment including questions and case studies. Based on your individual learning plan, you will be offered a number of learning strategies including workshop attendance, project work development and workplace support to your assessment needs for this program.

Assessment Tasks

Students will be involved in a variety of assessment tasks throughout the course, including:
• Simulations
• A major project brief
• A final project report
• Underpinning knowledge questions and answers (one per month)
• A research essay
• An evidence portfolio
• Workshop participation.

Assessment Matrix

Course Overview: Access Course Overview