Course Title: Maintain an effective community sector work environment

National Element Code & Title:

CHCCS513B Maintain an effective community sector work environment

Performance Criteria:

3.1 Contribute to staff knowledge of different sectors within community services and how the inter-relationships between these sectors may be used to enhance their work
3.2 Maintain and share knowledge of current issues which impact on community services in own work area/organisation and as related to different models of work
3.3 Promote greater understanding of community services work and issues among key stakeholders and representatives from relevant target groups
3.4 Facilitate staff knowledge of and commitment to the central philosophies and values of the community services industry
 

Performance Criteria:

4.1 Monitor implementation of organisation policies and procedures relating to awards, standards and legislative requirements of staff
4.2 Identify areas for improving work practices and support implementation in line with organisation policies and procedures
4.3 Check compliance of work undertaken with relevant accreditation and professional standards applying to work undertaken and address issues where pertinent
4.4 Facilitate staff understanding and focus on achieving organisation goals and objectives in work undertaken
4.5 Ensure issues requiring mandatory notification are identified and reported appropriately and within organisation's specified timeframes
 

Performance Criteria:

1.1 Monitor decision-making to ensure ethical guidelines are followed and underlying ethical complexity is recognised
1.2 Ensure staff understanding and compliance with the principles of duty of care and legal responsibilities in all work undertaken
1.3 Ensure appropriate action is taken to address any breach or non adherence to standard procedures or adverse event
1.4 Monitor work practices to ensure confidentiality of any client matter in line with organisation policy and procedure, regulatory requirements and/or code of practice
1.5 Promote respect for rights and responsibilities of others through considered application of work practices
1.6 Apply and promote knowledge and understanding of employee and employer rights and responsibilities in all work practices
1.7 Identify potential conflict of interest in the workplace and take action to avoid and/or address
 

Performance Criteria:

2.1 Monitor and address communication issues in the workplace
2.2 Monitor oral and written communication in the workplace to ensure confidentiality of client and staff matters
2.3 Monitor workplace communication to support accuracy and understanding of information provided and received
2.4 Promote recognition of individual and cultural differences in the workplace and support any adjustments to communication needed to facilitate the achievement of identified outcomes
2.5 Promote and support a client-centred approach to community services work throughout interpersonal communication with clients and colleagues
2.6 Promote and assist with the resolution of conflict and interpersonal differences in the workplace
 

Performance Criteria:

6.1 Monitor own skills/knowledge in relation to ongoing and changing work requirements
6.2 Identify areas for personal development in line with community services industry developments, organisation requirements and personal interest
6.3 Take initiative to access and/or create development opportunities to support organisation need and personal career development
6.4 Undertake available formal and informal skill/knowledge development and maintenance activities
 

Performance Criteria:

5.1 Establish effective relationships with workers from different sectors and levels of the industry in line with work role requirements
5.2 Apply knowledge of the roles and functions of relevant community services structures, organisations and systems
5.3 Maintain knowledge of current issues influencing the community services system, including issues for Aboriginal and Torres Strait Islander people and contemporary cultural issues
5.4 Work with an understanding of funding mechanisms, and how the organisation's operations are financed