Course Title: Maintain an effective community sector work environment

Part B: Course Detail

Teaching Period: Term1 2014

Course Code: HWSS5752C

Course Title: Maintain an effective community sector work environment

School: 365T Global, Urban & Social Studies

Campus: City Campus

Program: C5244 - Diploma of Youth Work

Course Contact : Jennifer.Brooker

Course Contact Phone: +61 3 9925 4115

Course Contact

Name and Contact Details of All Other Relevant Staff

Anne Fitzpatrick

Nominal Hours: 45

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

To gain entry into CHC51408 Diploma of Youth Work candidates must:

Be recognised, as competent through a recognised training package or recognition process, against the following compulsory units of CHC41808 Certificate IV in Youth Work:

CHCCOM403A Utilise targeted communication skills to build relationships
CHCCS400C Work within a relevant legal and ethical framework
CHCCS422B Respond holistically to client issues and refer appropriately
CHCYTH401B Engage respectfully with young people
CHCYTH402C Work effectively with young people in a youth work context
HLTHIR403C Work effectively with culturally diverse clients & co-workers
HLTWHS300A Contribute to WHS processes

Have suitable relevant youth sector experience and knowledge to indicate likely success at this level of qualification in a job role involving:

The application of knowledge with depth in some areas and demonstration of a broad range of technical and other skills
A wide range of tasks and skills in a variety of contexts, with a complexity in the range and choices of actions required
The exercise of discretionary judgement and decision making under general guidance.

Course Description

This unit of competency describes the skills and knowledge required by those working at a management level to maintain an effective work environment in a community sector work context.  It includes monitoring, coordinating and promoting ethical, safe and effective work practices in line with established work requirements.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCCS513C Maintain an effective community sector work environment


Facilitate staff education relevant to the community sector

Performance Criteria:

1  Contribute to staff knowledge of different sectors within community services and how the inter-relationships between these sectors may be used to enhance their work
2  Maintain and share knowledge of current issues which impact on community services in own work area/organisation and as related to different models of work
3  Promote greater understanding of community services work and issues among key stakeholders and representatives from relevant target groups
4  Facilitate staff knowledge of and commitment to the central philosophies and values of the community services industry


Monitor professional work standards

Performance Criteria:

1  Monitor implementation of organisation policies and procedures relating to awards, standards and legislative requirements of staff
2  Identify areas for improving work practices and support implementation in line with organisation policies and procedures
3  Check compliance of work undertaken with relevant accreditation and professional standards applying to work undertaken and address issues where pertinent
4  Facilitate staff understanding and focus on achieving organisation goals and objectives in work undertaken
5  Ensure issues requiring mandatory notification are identified and reported appropriately and within organisation’s specified timeframes


Promote ethical work practices

Performance Criteria:

1  Monitor decision-making to ensure ethical guidelines are followed and underlying ethical complexity is recognised
2  Ensure staff understanding and compliance with the principles of duty of care and legal responsibilities in all work undertaken
3  Ensure appropriate action is taken to address any breach or non adherence to standard procedures or adverse event
4  Monitor work practices to ensure confidentiality of any client matter in line with organisation policy and procedure, regulatory requirements and/or code of practice
5  Promote respect for rights and responsibilities of others through considered application of work practices
6  Apply and promote knowledge and understanding of employee and employer rights and responsibilities in all work practices
7  Identify potential conflict of interest in the workplace and take action to avoid and/or address


Support culture of effective communication

Performance Criteria:

1  Monitor and address communication issues in the workplace
2  Monitor oral and written communication in the workplace to ensure confidentiality of client and staff matters
3  Monitor workplace communication to support accuracy and understanding of information provided and received
4  Promote recognition of individual and cultural differences in the workplace and support any adjustments to communication needed to facilitate the achievement of identified outcomes
5  Promote and support a client-centred approach to community services work throughout interpersonal communication with clients and colleagues
6  Promote and assist with the resolution of conflict and interpersonal differences in the workplace


Take opportunities to develop own competence

Performance Criteria:

1  Monitor own skills/knowledge in relation to ongoing and changing work requirements
2  Identify areas for personal development in line with community services industry developments, organisation requirements and personal interest
3  Take initiative to access and/or create development opportunities to support organisation need and personal career development
4  Undertake available formal and informal skill/knowledge development and maintenance activities


Work effectively within the community services system

Performance Criteria:

1  Establish effective relationships with workers from different sectors and levels of the industry in line with work role requirements
2  Apply knowledge of the roles and functions of relevant community services structures, organisations and systems
3  Maintain knowledge of current issues influencing the community services system, including issues for Aboriginal and Torres Strait Islander people and contemporary cultural issues
4  Work with an understanding of funding mechanisms, and how the organisation’s operations are financed

Learning Outcomes

On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate your competency in the above elements.

Details of Learning Activities

The learning activities for this course will include:
• Group discussions
• analysis/critique of relevant reading material provided by the teacher both before and during the workshop
• Questions and answers relating to the topics to be covered in the workshop
• independent group project based work

Teaching Schedule

This course will be delivered in the March workshop, along with the units:
• CHCCIOM503B Develop, implement and promote effective workplace communication
• CHCNET404B Facilitate links with other services

Learning Resources

Prescribed Texts


Other Resources

Other resources that will be utilised for this course will be access to the

Learning Hub &
Additional reading materials relating to this area of study.

Overview of Assessment

Students will be involved in a variety of assessment tasks throughout the course, including:
• Simulations
• A major project brief
• A final project report
• Underpinning knowledge questions and answers (one per month)
• A research essay
• An evidence portfolio
• Workshop participation.

Assessment Tasks

The assessment tasks for this course are:
• UNDERPINNING KNOWLEDGE QUESTION: To research a range of materials and address the set questions by discussing with peers and documenting conclusions drawn. Discussion and reflection to be focused on how Youth Work concepts and principles covered in the readings and workshops apply in the context of developing and supporting a community of practice.
• DOCUMENTATION OF YOUR PROJECT USING A PROJECT PRO-FORMA (Project Brief):To research, implement and report on procedures and practices that will enable the establishment of a project. It involves working with colleagues in groups and teams focusing on the development of a project as a means of building capacity within a defined workplace environment
• RESEARCH PAPER: As part of this assessment task you will be required to read the policy framework “Positive pathways for Victoria’s vulnerable young people” (located on USB) and reflect on the implications of this framework on your current work practice.
• FINAL PROJECT REPORT: To report and/or present on the research, implementation, procedures and practices of the project undertaken
• EVIDENCE PORTFOLIO: A compilation of evidence examples of the students roles and responsibilities within the youth work program and of work undertaken within their own community/organization 


Assessment Matrix

This program in delivered in accordance with competency-based assessment. The grades are as follows:

  • CA: Competency Achieved
  • NYC: Not Yet Competent
  • DNS: Did Not Submit for assessment

Other Information

Assessment Tasks Submission Cover Sheet
You must complete a submission cover sheet for every piece of submitted work, including online submissions. This signed sheet acknowledges that you are aware of the plagiarism implications.

It is strongly advised that you attend the workshop in order to engage in the required learning activities, ensuring the maximum opportunity to gain the competency.

You will receive verbal and written feedback by the teacher on your work. This feedback also includes suggestions on how you can proceed to the next stage of developing your competency. Information regarding student feedback can be found at:;ID=9pp3ic9obks7

Student Progress
Monitoring academic progress is an important enabling and proactive strategy to assist you to achieve your learning potential. The Student progress policy can be found at:;ID=vj2g89cve4uj1

Special consideration Policy (Late Submission)
All assessment tasks are required to be completed to a satisfactory level. If you are unable to complete any piece of assessment by the due date, you will need to apply for an extension. Information regarding application for special consideration can be found at:;ID=g43abm17hc9w

Academic Integrity and Plagiarism
RMIT University has a strict policy on plagiarism and academic integrity. For more information on this policy go to Academic Integrity Web site:;ID=kw02ylsd8z3n

Course Overview: Access Course Overview