Course Title: Provide advocacy and representation services

Part A: Course Overview

Program: C5247

Course Title: Provide advocacy and representation services

Portfolio: DSC

Nominal Hours: 80.0

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Code




Learning Mode

Teaching Period(s)


City Campus


365T Global, Urban & Social Studies

Face-to-Face or Internet or Workplace

Term1 2014,
Term2 2014,
Term2 2015

Course Contact: Mandy Morrison

Course Contact Phone: +61 3 99254065

Course Contact Email:

Course Description

This unit describes the knowledge and skills required by the worker to represent the interests of service users, the community and/or the community services and health industries.
Representation will include the development of community representative and industry participative roles and positions in influencing policy processes and decision-making forums.

Pre-requisite Courses and Assumed Knowledge and Capabilities

None required

National Competency Codes and Titles

National Element Code & Title:

CHCAD504B Provide advocacy and representation services


1. Establish the representative role and process

2. Participate in decision-making forums

3. Negotiate outcomes and liaise with key people

4. Evaluate effectiveness of strategies

Learning Outcomes

On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.

Overview of Assessment

This course requires you to demonstrate your knowledge and application of skills in relation to advocating for person centred solutions to meet identified needs both at service delivery and policy level and the representation of individual and group concerns and issues at  organisational, community and industry levels. Developing community group members capacity and independance is a priority.