Course Title: Develop, implement and promote effective workplace communication

Part A: Course Overview

Program: C5247

Course Title: Develop, implement and promote effective workplace communication

Portfolio: DSC

Nominal Hours: 80.0

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Code




Learning Mode

Teaching Period(s)


City Campus


365T Global, Urban & Social Studies

Face-to-Face or Workplace

Term1 2014,
Term1 2015,
Term2 2014

Course Contact: Mandy Morrison

Course Contact Phone: +61 3 99254065

Course Contact Email:

Course Description

In this course you will explore the knowledge and skills required to apply higher level communication skills that underpin effective workplace operations.

Pre-requisite Courses and Assumed Knowledge and Capabilities

None Required

National Competency Codes and Titles

National Element Code & Title:

CHCCOM504B Develop, implement and promote effective workplace communication


1. Contribute to the development of effective communication strategies

2. Represent the organisation to a range of groups

3. Facilitate group discussions

4. Facilitate work group interaction

5. Use specific communication techniques to assist in resolving conflict

6. Produce quality written materials

7. Conduct interviews

Learning Outcomes

On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.

Overview of Assessment

The assessment activities for this course require you to demonstrate your skills and knowledge in using effective interpersonal, written and oral communication skills in a workplace context, inclusive of a variety of communication techniques in application to arange of situational circumstances. Assessment is ongoing throughout the course and will include Case studies & Role plays assessed within the workshop. You will also be required to prepare and give a brief presentation about your roup/organisation to a group of fictional representives of commitee organisations