Course Title: Provide advocacy and representation services

Part B: Course Detail

Teaching Period: Term2 2012

Course Code: JUST5167C

Course Title: Provide advocacy and representation services

School: 365T Global Studies, Soc Sci & Plng

Campus: City Campus

Program: C5247 - Diploma of Community Development

Course Contact : Anne Fitzpatrick

Course Contact Phone: +61 3 9925 4510

Course Contact

Name and Contact Details of All Other Relevant Staff

Anthony Graham
Program Manager
Community Services
School of Global Studies, Social Science & Planning
RMIT University
City Campus
Tel:+61 3 99254411

Mandy Morrison
Diploma Community Development
Community Services
RMIT University, City Campus

Nominal Hours: 80

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

There are no pre-requisite courses required.

Course Description

This unit describes the knowledge and skills required by the worker to represent the interests of service users, the community and/or the community services and health industries.  Representation will include the development of community representative and industry participative roles and positions in influencing policy processes and decision-making forums.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCAD504A Provide advocacy and representation services



Performance Criteria:

1. Establish the representative role and process

1.1 Identify role, processes and conditions of representation in consultation with individuals and key groups
1.2 Seek the support of key people
1.3 Determine and implement requirements for reporting and accountability

2. Participate in decision-making forums

2.1 Identify relevant interests and concerns to be pursued in accordance with organisation positions and priorities
2.2 Undertake work to provide a framework for pursuing promotion of relevant interests
2.3 Create and respond routinely within work role to opportunities to reflect, promote and represent relevant interests
2.4 Calculate and assess the potential impact of developments and decisions in terms of objectives and priorities
2.5 Provide progress and other reports and feedback to key people according to organisation requirements

3. Negotiate outcomes and liaise with key people

3.1 Identify and develop appropriate strategic alliances
3.2 Promote and support collaborative planning and action
3.3 Identify potential areas of conflict and implement strategies to address them
3.4 Clearly determine and promote purpose and objectives
3.5 Undertake appropriate work with organising committees and board of management to maximise effectiveness

4. Evaluate effectiveness of strategies

4.1 Analyse actual work outcomes and report against agreed objectives
4.2 Implement adjustments to strategy according to the evaluation

Learning Outcomes

By completing this unit you will achieve and demonstrate competence in the following elements:

  1. Establish the representative role and process
  2. Participate in decisionmaking forums
  3. Negotiate outcomes and liaise with key people
  4. Evaluate effectiveness of strategies

Details of Learning Activities

Students will study advocacy and representation services concepts in the workshop sessions and online (Blackboard discussion) engagement, prescribed exercises and assessment work. These concepts will also be explored through the investigation of appropriate real world and simulated environments.

Teaching Schedule

Workshops will be offered on a monthly basis during the academic year. Workshops are linked to units of competency. An initial upfront assessment will occur with the student that will take into account recognition of current competency and prior learning. The individual student’s knowledge, skills and experience will be considered. Based on this process the student will then have an individual learning plan developed that will highlight the students workshop attendance.

Learning Resources

Prescribed Texts


Other Resources

Learning resources such as unit reading, unit references will be provided to all students via their program folders and also placed within the blackboard site as required.

Overview of Assessment

Assessment in this unit will be through a mix of in-class tasks, workplace based projects and a workplace assessment. An upfront assessment to develop an individual learning plan will occur. An individual assessment appointment will be undertaken once per year with each student to allow students to present and discuss workplace evidence.

Assessment Tasks

A student must demonstrate an understanding of all elements of this particular competency and assessment tasks are based on the requirements of the essential aspects of evidence as outlined in the unit of competency: CHCAD504A: Provide advocacy and representation services.
Assessment methods have been designed to measure achievement of each competency in a flexible manner over a range of assessment tasks.
A workplace assessment appointment will be undertaken to allow students to present and discuss workplace evidence: Based on the individual student’s knowledge, skills and experience: an individual learning plan will be negotiated and developed.
Assessment may incorporate a variety of methods including responses to task questions, in class activities, case studies, and the development of project work in consultation with the Course Coordinator ( assessor) and the student’s workplace.
Student will also be asked to complete an evidence portfolio documenting workplace practise as linked to the unit of competency. Students are advised that they are likely to be asked to personally demonstrate their assessment work to their Course Coordinator to ensure that the relevant competency standards are being met.


Assessment Matrix

A combination of assessment activities based on each individual student’s learning plans may be developed as required.
Assessments will be based on the level of the individual student’s knowledge, skills and experience as ascertained at a workplace meeting where workplace evidence is discussed and presented.
At completion of the course an evidence portfolio will validate competence with the assessment task activities’ completed for any competency gaps.

CHCAD504A: Provide advocacy and representation servicesTask questionsCase studyWorkplace project workIn class activitiesDevelopment of an evidence portfolio based on workplace practise
Element 1
Element 2
Element 3
Element 4

Course Overview: Access Course Overview