Course Title: Develop, implement and promote effective workplace communication

Part A: Course Overview

Program: C5248

Course Title: Develop, implement and promote effective workplace communication

Portfolio: DSC

Nominal Hours: 80.0

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Code




Learning Mode

Teaching Period(s)


City Campus


365T Global Studies, Soc Sci & Plng

Face-to-Face or Internet or Workplace

Course Contact: Anne Fitzpatrick

Course Contact Phone: +61 3 9925 4510

Course Contact Email:

Course Description

This unit describes the knowledge and skills required to apply higher level communication skills that underpin effective workplace operations.

Pre-requisite Courses and Assumed Knowledge and Capabilities

There are no pre-requisite courses required.

National Competency Codes and Titles

National Element Code & Title:

CHCCOM504A Develop, implement and promote effective workplace communication



Learning Outcomes

By completing this unit you will achieve the and demonstrate competence in teh following elements:

  1. Contribute to the development of effective communication strategies
  2. Represent the organisation to a range of groups
  3. Facilitate group discussions
  4. Facilitate work group interaction
  5. Use specific communication techniques to assist in resolving conflict
  6. Produce quality written materials
  7. Conduct interviews

Overview of Assessment

Assessment in this unit will be through a mix of in-class tasks, workplace based projects and a workplace assessment. An upfront assessment to develop an individual learning plan will occur. An individual assessment appointment will be undertaken once per year with each student to allow students to present and discuss workplace evidence.