Course Title: Manage business customers
Part A: Course Overview
Program: C5287
Course Title: Manage business customers
Portfolio: DSC
Nominal Hours: 40.0
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.Course Code |
Campus |
Career |
School |
Learning Mode |
Teaching Period(s) |
BUSM6418C |
Brunswick Campus |
TAFE |
320T Design (TAFE) |
Face-to-Face or Internet |
Course Contact: Garry Amy
Course Contact Phone: +61 3 9925 4819
Course Contact Email: design.tafe@rmit.edu.au
Course Description
This unit describes the performance outcomes, skills and knowledge required to manage contracts, reinforce trading terms and negotiate deals with business customers.
Pre-requisite Courses and Assumed Knowledge and Capabilities
None
National Competency Codes and Titles
National Element Code & Title: |
SIRXCCS005A Manage business customers |
Elements: |
1. Negotiate deals |
2. Verify trading terms |
|
3. Manage business contracts |
Learning Outcomes
This unit reinforces ways to negotiate and finalise legally binding contractual agreements with a range of business customers, according to company policy and legislative requirements, to meet business targets and strategic outcomes. Senior sales personnel perform this function.
Overview of Assessment
Evidence of the following is essential:
• actively negotiates and finalises legally binding contractual agreements with a range of business customers according to company policy
• identifies and understands business targets and strategic goals
• manages business contacts and trading terms to achieve agreed business targets and strategic outcomes
• demonstrates a high level of ethical and personal integrity in conduct of negotiations and management of contractual relationships.