Course Title: Manage discourses in general settings

Part B: Course Detail

Teaching Period: Term1 2013

Course Code: LANG5764C

Course Title: Manage discourses in general settings

School: 365T Global Studies, Soc Sci & Plng

Campus: City Campus

Program: C5291 - Diploma of Interpreting

Course Contact : Atsuko Taniguchi

Course Contact Phone: +61 3 9925 3973

Course Contact

Name and Contact Details of All Other Relevant Staff

Japanese group

Atsuko Taniguchi (

Mandarin group

Linzi Lai (

Auslan group

Sandra Leane (

James Blyth (

Benjamin Souter (

Meredith Bartlett (

Stephanie Linder (

ONLINE group

Nominal Hours: 20

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

This unit covers skills and knowledge required to manage the physical setting and communication dynamics of discourses in general settings. This unit will be taught in a cluster with the following units.

PSPTIS501A Negotiate translating and interpreting assignments
PSPTIS502A Prepare to translate and interpret
PSPTIS503A Apply codes and standards to ethical practice 
PSPTIS504A Maintain and enhance professional practice


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

PSPTIS507A Manage discourses in general settings


1. Plan discourse

2. Reach agreement with participants on process.

3. Manage flow of communication.

4. Monitor progress of discourse.

5. Evaluate discourse management.

Performance Criteria:

1.1. Establish assignment requirements with clients to identify planning and resource needs.
1.2. Arrange work environment to assist performance and ensure safe, comfortable and effective discourse settings.
1.3. Prepare required resources based on a preliminary analysis of requirements.
1.4. Identify factors that may compromise interpreter effectiveness, and make adjustments where possible.

2.1. Confirm relationships between and with participants according to established protocols and practices.
2.2. Negotiate mutual agreement on roles, purpose and process of discourse suitable for the situation and participants and identify areas requiring further research.
2.3. Apply interpreting protocols in a professional manner and seek and provide clarification where required.

3.1. Analyse the environment and communication preferences of participants and use appropriate interpreting mode.
3.2. Assess participant attributes and use appropriate communication style and precedents.
3.3. Identify and address factors affecting communication flow.
3.4. Advise speakers on length, pace and form of delivery in a professional and courteous manner.
3.5. Adapt discourse management strategies to the requirements of equipment and technology.

4.1. Identify and address problems in message transfer promptly to effectively transfer messages.
4.2. Monitor and facilitate interactions to ensure effective and equitable turn taking.
4.3. Identify communication challenges arising from cross-cultural and participant attributes, and use appropriate strategies to address them.
4.4. Maintain effective communication in challenging situations, and seek assistance from appropriate persons where required to manage discourse breakdown and restore communication.
4.5. Identify personal and professional limitations in managing discourses, and take necessary steps to accommodate these limitations.
4.6. Ensure conduct complies with professional standards and code of ethics.

5.1. Seek and analyse feedback on discourse management from appropriate persons and evaluate effectiveness of performance to reflect code of ethics and professional limitations.
5.2. Take advice on issues and solutions and explore strategies to improve practice.

Learning Outcomes

Details of Learning Activities

Learning activities for this unit will be co-delivered in the Interpret in General Dialogue Settings unit.

 * Online groups only - learning activities are listed on the blackboard shell for the program in a folder titled Learning Actitivities. Activitities may include quizzes, site visits, discussion board entries, research reports, journals, and practical demostration during interpreting practice sessions and assessment tasks.

Teaching Schedule

The teaching schedule will be as per Interpret in General Dialogue Settings unit.

Learning Resources

Prescribed Texts

Materials prepared in hour by the teacher/s


Other Resources

RMIT Learning Hub on line: Blackboard accessible via MyRMIT

Overview of Assessment

Assessment will be ongoing during the semester, and you will receive feedback on your progress. You will undertake a variety of assessment tasks and activities to assess your level of competence against key elements and performance criteria.

Asssessment tasks may include, but are not limited to the following:

  • teacher directed group activities
  • practical exercises
  • group discussions
  • practical demonstration of skills in roleplays real or simulated activities

Assessment Tasks

The assessments for this unit will be incorporated with the assessment tasks in LANG 5763 C Interpret Dialogues in General Settings. The assessments tasks in this unit look for evidence for the demonstration of elements and associated key performance criteria above.

Assessment Matrix

As assessment matrix wil be provided by the teacher before the tasks.

Other Information


This course uses a competency-based assessment and will be graded as follows:

CA (Competency Achieved)
NYC (Not Yet Competent)
DNS (Did Not Submit)

All competency-based assessment tasks for this course must be completed at the required level (see the elements and key performance criteria for each unit) in order to achieve a CA (Competency Achieved) award.

If a student has not completed ALL the assessment tasks or they have completed but some or all are not at the required level, they will be assessed as NYC (Not Yet Competent).

If a student does not submit assessment tasks at all, a DNS result will be entered.

Learning Resources

RMIT Library
The University Library provides extensive services, facilities and study space as well as comprehensive collections of books, periodicals and other course related materials, such as DVD’s, magazines, slides, films etc. Computer laboratories with access to a wide range of desktop publishing software are also available. The library also has an expanding virtual collection of electronic resources and networks, including product data, e-books, electronic journals and newspapers, web based tutorials, online reference and document delivery services etc., all of which are accessible on campus, and off campus 24 hours per day. More information on library resources and services can be found at:  

The Learning Lab is a collection of web-based resources including tip sheets and interactive tutorials on study skills, writing, English language development and maths. Access RMIT’s Learning Lab online via this link:  

Assessment Tasks

Applying for an Extension
Extension of time for assessment tasks may be granted where circumstances beyond your control prevent submission by the published due date. An application for extension of time must be lodged with your tutor or the course coordinator as early as possible, and no later than one working day before the due date for submission.
You can apply for extension using the University’s Extension Application Form –  – or by emailing your course coordinator or tutor directly.
An extension of up to seven calendar days may be granted if good reason can be demonstrated. Include supporting evidence (such as medical certificates) with your application.
Extensions beyond seven calendar days cannot be granted by course coordinators, tutors or the School. To apply for an extension of time greater than seven calendar days you must lodge an application for Special Consideration.

Applying for Special Consideration
If you are seeking an extension of more than seven calendar days (from the original due date) you must lodge an Application for Special Consideration form, preferably prior to, but no later than two working days after the official due date. Late applications will only be accepted in exceptional circumstances. For information about Special Consideration and how to apply, see:  

Penalties for Late Submission
If you have not been granted an extension or special consideration, late submission will be penalised as follows:
1. Assessment tasks submitted after the due date of submission shall receive a penalty of five per cent of the grades available for that assessment per day for each day late.
2. No assessment task shall be accepted more than three weeks after the due date without special consideration.

Assessment Appeals
If you believe your assessment result or final result is wrong please contact the course coordinator and provide the reason why you think your result is incorrect. Valid reasons for seeking a review of results include:
a) You believe an error has occurred in the calculation of the grade; or,
b) You believe the assessment did not comply with criteria published in the Course Guide; or,
c) You believe the assessment did not comply with University Policies on Assessment (i.e. an error in process has occurred).
Full details of the procedure (including appeals procedure) can be located at this RMIT site:  

Other Relevant Information

Academic Integrity
Academic integrity means honesty and responsibility in scholarship through respecting the work of others whilst having the freedom to build new insights, new knowledge and ideas. RMIT University upholds the values of academic integrity as fundamental to the scholarship undertaken by all members of its community. Whenever you refer to another person’s research or ideas (either by directly quoting or paraphrasing them) you must acknowledge your source.
If you are even in doubt about how to properly cite a reference, consult your lecturer or the academic integrity website:  The RMIT library provides tools to assist with your referencing  

Plagiarism and Collusion
Plagiarism and collusion constitute extremely serious academic misconduct, and are forms of cheating. You are reminded that cheating, whether by fabrication, falsification of data, or plagiarism, is an offence subject to University disciplinary procedures. Plagiarism is the presentation of the work, idea or creation of another person as though it is your own. It is a form of cheating and is a very serious academic offence that may lead to expulsion from the University. Plagiarised material can be drawn from, and presented in, written, graphic and visual form, including electronic data, and oral presentations. Plagiarism occurs when the origin of the material used is not appropriately cited. Plagiarism is not acceptable.
Examples of plagiarism include:

Copying sentences or paragraphs word-for-word from one or more sources, whether published or unpublished, which could include but is not limited to books, journals, reports, theses, websites, conference papers, course notes, etc. without proper citation;
- Closely paraphrasing sentences, paragraphs, ideas or themes without proper citation;
- Piecing together text from one or more sources and adding only linking sentences;
- Copying or submitting whole or parts of computer files without acknowledging their source;
- Copying designs or works of art and submitting them as your original work;
- Copying a whole or any part of another student’s work; and
- Submitting work as your own that someone else has done for you.
- Enabling Plagiarism: the act of assisting or allowing another person to plagiarise or to copy your own work is also an offence.

For further information, please see the RMIT Plagiarism Policy –;ID=sg4yfqzod48g1  – and the RMIT Student Discipline Statute and Regulations -;ID=11jgnnjgg70y  

Plagiarism Software
The originality verification software Turnitin may be used in this course. For details, see:

Complaints Procedure:

RMIT University is committed to providing a harmonious study and work environment for all students and staff. The University recognises your right to raise concerns about academic, administrative or support services without recrimination and has policies and procedures to assist in the resolution of complaints.
Most issues are resolved at the local level and you are encouraged to take steps to resolve your issue locally. The student complaint procedure details steps to take if your problem is not resolved or you believe the response you received is unreasonable.
Student Complaints Policy:
Student complaints Procedure:;ID=i1lexipvjt22  
Student Complaints Form:

Course Overview: Access Course Overview