Course Title: Provide services to clients with complex needs

Part A: Course Overview

Program: C5318

Course Title: Provide services to clients with complex needs

Portfolio: DSC

Nominal Hours: 60.0

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Code




Learning Mode

Teaching Period(s)


City Campus


365T Global, Urban & Social Studies

Face-to-Face or Internet or Workplace

Term1 2014,
Term1 2015

Course Contact: Mandy Morrison

Course Contact Phone: +61 3 9925 4065

Course Contact Email:

Course Description

This course describes the skills and knowledge required by community workers to provide services to people with complex needs.

Pre-requisite Courses and Assumed Knowledge and Capabilities


National Competency Codes and Titles

National Element Code & Title:

CHCCS504B Provide services to clients with complex needs


1.Work with clients facing a range of issues

2.Develop strategies to engage clients with one or more identified needs

3.Assess and prioritise need

4.Refer and follow up identified needs

Learning Outcomes

By completing this course you will achieve the learning outcomes as identified by the above mentioned elements.

You will work with clients to assess, provide and refer services to meet their their complex care requirements.

Overview of Assessment

You will be assessed on your skills to assess and implement a services to complex care clients within an integrated and multi-staged case study. This course will be assessed via a number of class based and work-integrated tasks. To be deemed competent in this course you will be required to demonstrate your skills knowledge and attitude through a five staged case study. Each stage will require you to complete a number of activities and present work to be reviewed by your peers and teachers/assessors. In addition to the written work submitted you will be required to present aspects of your work to the class and undertake simulated in-class role plays.