Course Title: Develop, implement and promote effective workplace communication

Part A: Course Overview

Program: C5330

Course Title: Develop, implement and promote effective workplace communication

Portfolio: DSC

Nominal Hours: 80.0

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Code




Learning Mode

Teaching Period(s)


City Campus


365T Global, Urban & Social Studies

Face-to-Face or Workplace

Term1 2014,
Term1 2015

Course Contact: Zaina Nehme

Course Contact Phone: +61 3 9925 4552

Course Contact Email:

Course Description

This course describes the knowledge and skills required to apply higher level communication skills that underpin effective workplace operations. The high level communication skills described in this course may be applied across a range of workplace contexts involving development, application and evaluation of communication strategies to effectively address identified client needs and promote the organisation.

Pre-requisite Courses and Assumed Knowledge and Capabilities

Not applicable.

National Competency Codes and Titles

National Element Code & Title:

CHCCOM504B Develop, implement and promote effective workplace communication


1. Contribute to the development of effective communication strategies

2. Represent the organisation to a range of groups

3. Facilitate group discussions

4. Facilitate work group interaction

5. Use specific communication techniques to assist in resolving conflict

6. Produce quality written materials

7. Conduct interviews

Learning Outcomes

On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.

Overview of Assessment

Assessment for this course is based on completing a short answer questions task about workplace communication, a class presentation on communication within a community services context, respond to a scenario on conflict resolution and participation in simulated interview.