Course Title: Facilitate links with other services
Part B: Course Detail
Teaching Period: Term1 2015
Course Code: HWSS5753C
Course Title: Facilitate links with other services
School: 365T Global, Urban & Social Studies
Campus: City Campus
Program: C5331 - Diploma of Youth Work
Course Contact : Jennifer Brooker
Course Contact Phone: +61 3 9925 4115
Course Contact Email:email@example.com
Name and Contact Details of All Other Relevant Staff
Nominal Hours: 70
Pre-requisites and Co-requisites
In this course you will develop the skills and knowledge required to liaise and facilitate linkages between community services including specialist and generalist services in the community to ensure support of people in need.
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title:
CHCNET404B Facilitate links with other services
1. Identify and maintain links with relevant services
1.1 Gather and store information on relevant services as appropriate
2. Provide relevant information to services
2.1 Respond to information requests from other organisations as appropriate
3. Work with and support other organisations to enhance service delivery
3.1 Define the type and level of support to be provided and negotiate with the relevant organisation
On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.
Details of Learning Activities
The learning activities for this course will include the following:
- class discussion
- case study analysis
- delivery plans
The teaching schedule for this course is as follows:
Week 1; 27.4.2015
- Introduction to unit and assessment
- Identifying and maintaining links with relevant services/Providing Relevant Information to services
Week 2: 03.05.2015
- Work Collaboratively with other service providers
-Identifying client needs and level of support required
- Referral to specialist service provider
- Negotiating level of support with service provider/types of Support
- Referral process - steps and considerations
- Effective Collaboration (Working with other agencies/internal & external communication)including CALD Communities
Additional resources will also be available ‘Blackboard’. A set of readings will be made available to you including journals and texts that may support you in the program.
Overview of Assessment
Assessment for this course will include class-based activities designed to support development of the knowledge and skills required to liaise and facilitate linkages between community services (including specialist and generalist services in the community). As the skills required for demonstrating competency in this course involve sharing information in different workplace contexts, students will be assessed through the following:
- Service provider questions template (1A) and promotional activity and class presentation (1B)
- Case study with questions (1A) and workplace evidence (1B)
There are two assessment tasks for this course:
Service provider questions template (1A) and promotional activity and class presentation (1B). Due 26.06.201
- Complete Assessment Tasks 1A by recording responses onto Assessment 1A template - List current service providers your organisation currently utilises.
- Complete Assessment Task 1B by responding to promotional activity questions and participating in class presentation.
Case study with questions (1A) and workplace evidence (1B) Due 3.07.2015
- Complete Assessment task 2A by reading the Case Study and completing answers
- Complete Assessment Task 2B by providing the following evidence of workplace or voluntary work documentation :
The assessment matrix demonstrates alignment of assessment tasks with the relevant course. These are available from the Program Co-ordinator.
Assessment Tasks Submission Cover Sheet
You must complete a submission cover sheet for every piece of submitted work, including online submissions. This signed sheet acknowledges that you are aware of the plagiarism implications.
It is strongly advised that you attend all workshops in order to engage in the required learning activities, ensuring the maximum opportunity to gain the competency.
You will receive verbal and written feedback by teacher on your work. This feedback also includes suggestions on how you can proceed to the next stage of developing your competency. Information regarding student feedback can be found at: http://www.rmit.edu.au/browse;ID=9pp3ic9obks7
Monitoring academic progress is an important enabling and proactive strategy to assist you to achieve your learning potential. The Student progress policy can be found at:
Special consideration Policy (Late Submission)
All assessment tasks are required to be completed to a satisfactory level. If you are unable to complete any piece of assessment by the due date, you will need to apply for an extension. Information regarding application for special consideration can be found at: http://www.rmit.edu.au/browse;ID=g43abm17hc9w
Academic Integrity and Plagiarism
RMIT University has a strict policy on plagiarism and academic integrity. For more information on this policy go to Academic Integrity Web site: http://www.rmit.edu.au/browse;ID=kw02ylsd8z3n
A Police Check and Working with Children Check – This course requires both documents before placement can begin
Course Overview: Access Course Overview