Course Title: Facilitate links with other services

Part B: Course Detail

Teaching Period: Term1 2015

Course Code: HWSS5753C

Course Title: Facilitate links with other services

School: 365T Global, Urban & Social Studies

Campus: City Campus

Program: C5331 - Diploma of Youth Work

Course Contact : Jennifer Brooker

Course Contact Phone: +61 3 9925 4115

Course Contact

Name and Contact Details of All Other Relevant Staff

Hope Mustafa

Nominal Hours: 70

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

Not Applicable

Course Description

In this course you will develop the skills and knowledge required to liaise and facilitate linkages between community services including specialist and generalist services in the community to ensure support of people in need.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCNET404B Facilitate links with other services


1. Identify and maintain links with relevant services

Performance Criteria:

1.1 Gather and store information on relevant services as appropriate
1.2 Identify, develop and maintain communication processes within and across services to establish and maintain inter- and intra-sector links
1.3 Maintain active participation in relevant networks
1.4 Maintain information on the organisation's range of services


2. Provide relevant information to services

Performance Criteria:

2.1 Respond to information requests from other organisations as appropriate
2.2 Maintain knowledge of and access to internal means of support within own organisation
2.3 Provide information and resources to support community groups as appropriate
2.4 Ensure materials and resources provided are relevant and current
2.5 Seek feedback on the materials and resources and use in developing future materials and resources


3. Work with and support other organisations to enhance service delivery

Performance Criteria:

3.1 Define the type and level of support to be provided and negotiate with the relevant organisation
3.2 Maintain appropriate support and contact with people referred
3.3 Provide information to services in line with organisation confidentiality, consent and privacy policies and procedures
3.4 Develop and negotiate longer term plans to assist services to operate self-sufficiently

Learning Outcomes

On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.

Details of Learning Activities

The learning activities for this course will include the following:

  • class discussion
  • case study analysis
  • delivery plans

Teaching Schedule

The teaching schedule for this course is as follows:

Week 1;  27.4.2015

  • Introduction to unit and assessment
  • Identifying and maintaining links with relevant services/Providing Relevant Information to services

Week 2:  03.05.2015

  • Work Collaboratively with other service providers

-Identifying client needs and level of support required
- Referral to specialist service provider
- Negotiating level of support with service provider/types of Support
- Referral process - steps and considerations
- Effective Collaboration (Working with other agencies/internal & external communication)including CALD Communities

Learning Resources

Prescribed Texts


Other Resources

Additional resources will also be available ‘Blackboard’. A set of readings will be made available to you including journals and texts that may support you in the program.

Overview of Assessment

Assessment for this course will include class-based activities designed to support development of the knowledge and skills required to liaise and facilitate linkages between community services (including specialist and generalist services in the community). As the skills required for demonstrating competency in this course involve sharing information in different workplace contexts, students will be assessed through the following:

  1. Service provider questions template (1A) and promotional activity and class presentation (1B)
  2. Case study with questions (1A) and workplace evidence (1B)

Assessment Tasks

There are two assessment tasks for this course:

Service provider questions template (1A) and promotional activity and class presentation (1B).  Due 26.06.201

  • Complete Assessment Tasks 1A by recording responses onto Assessment 1A template - List current service providers your organisation currently utilises.
  • Complete Assessment Task 1B by responding to promotional activity questions and participating in class presentation.


Case study with questions (1A) and workplace evidence (1B) Due 3.07.2015

  • Complete Assessment task 2A by reading the Case Study and completing answers
  • Complete Assessment Task 2B by providing the following evidence of workplace or voluntary work documentation :


Assessment Matrix

The assessment matrix demonstrates alignment of assessment tasks with the relevant course. These are available from the Program Co-ordinator.

Other Information

Assessment Tasks Submission Cover Sheet
You must complete a submission cover sheet for every piece of submitted work, including online submissions. This signed sheet acknowledges that you are aware of the plagiarism implications.

It is strongly advised that you attend all workshops in order to engage in the required learning activities, ensuring the maximum opportunity to gain the competency.

You will receive verbal and written feedback by teacher on your work. This feedback also includes suggestions on how you can proceed to the next stage of developing your competency. Information regarding student feedback can be found at:;ID=9pp3ic9obks7  

Student Progress
Monitoring academic progress is an important enabling and proactive strategy to assist you to achieve your learning potential. The Student progress policy can be found at:;ID=vj2g89cve4uj1  

Special consideration Policy (Late Submission)
All assessment tasks are required to be completed to a satisfactory level. If you are unable to complete any piece of assessment by the due date, you will need to apply for an extension. Information regarding application for special consideration can be found at:;ID=g43abm17hc9w  

Academic Integrity and Plagiarism
RMIT University has a strict policy on plagiarism and academic integrity. For more information on this policy go to Academic Integrity Web site:;ID=kw02ylsd8z3n


A Police Check and Working with Children Check – This course requires both documents before placement can begin

Course Overview: Access Course Overview