Course Title: Undertake outreach work

Part B: Course Detail

Teaching Period: Term1 2015

Course Code: HWSS5994C

Course Title: Undertake outreach work

School: 365T Global, Urban & Social Studies

Campus: City Campus

Program: C5331 - Diploma of Youth Work

Course Contact : Jennifer Brooker

Course Contact Phone: +61 3 9925 4115

Course Contact

Name and Contact Details of All Other Relevant Staff

Mario Pozega

Nominal Hours: 60

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

Not applicable

Course Description

In this course you will develop the skills and knowledge required to work in an outreach capacity with vulnerable or at risk groups such as those experiencing homelessness, mental health, alcohol or other drugs (AOD) issues.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCCH522B Undertake outreach work


1. Prepare for outreach work

Performance Criteria:

1.1 Establish where outreach service is to take place and purpose of service

1.2 Clarify history of service and/or client in relation to unexpected issues and needs

1.3 Identify any potential risks or issues in environment of intended visit

1.4 Prepare resources and documents required to undertake outreach activity including contingency plan

1.5 Allow time in schedule for contingencies

1.6 Ensure organisation and co-workers are aware of intended time and place of outreach activity and contact details

1.7 Develop respect for and understanding of the environment and culture of the setting where outreach is being conducted

1.8 Assess boundaries of practice


2. Undertake outreach service

Performance Criteria:

2.1 Check for hazards to own and others' health and safety and take action to control risk

2.2 Follow agency's outreach policies

2.3 Take standard safety precautions and where required, take additional precautions

2.4 Demonstrate respect for clients and each client's environment and act with sensitivity in the environment

2.5 Demonstrate respect for client's friends/associates should they be present and act with sensitivity in the environment

2.6 Identify risk management practices appropriate for outreach setting

2.7 Follow risk management practices developed to address own role in delivering services

2.8 Demonstrate and apply understanding of relevant legislation


3. Establish client relationship

Performance Criteria:

3.1 Communicate with purpose of visit and confirm acceptance regarding outreach service

3.2 Communicate with client and others in the environment in a manner that builds trust

3.3 Utilise a client-centred approach when establishing a relationship

3.4 Provide opportunity for client to identify and express any issues or concerns in relation to the service and/or associated matters

3.5 Provide appropriate support and information within scope of own work role and record and report relevant issues or concerns promptly to appropriate person

3.6 Deal with difficult or challenging situations promptly, firmly and diplomatically in accordance with relevant policies and procedures


4. Follow up outreach service

Performance Criteria:

4.1 Document all aspects of the outreach service in line with organisation policies and procedures

4.2 Promptly report and refer any areas of concern to an appropriate person or authority

4.3 Ensure any arrangements for follow up visits are recorded and implemented

4.4 Evaluate overall effectiveness of outreach services provided

Learning Outcomes

On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.

Details of Learning Activities

Learning activities for this course will include:

  • response to scenarios
  • role plays
  • class discussions

Teaching Schedule

The teaching schedule for this course is as follows:

Session1:  12 October 2015

  • What is outreach?
  • Organisation policy and procedures
  • Relevant legislation
  • Establishing an outreach service
  • Creating and maintaining safety


Session 2:  27 October 2015

  • Engaging clients and establishing relationships
  • Assessing client needs
  • Making relevant referrals
  • Relevant reporting of services
  • Evaluation of outreach services

Learning Resources

Prescribed Texts


Other Resources

Additional resources will also be available in ‘Blackboard’. A set of readings will be made available to you including journals and texts that may support you in the program.

Overview of Assessment

Assessment for this course will include class-based activities designed to support the development of knowledge and skills required to work in an outreach capacity with vulnerable or at risk groups. Assessments will include Written Assignments/Projects, Case Study Scenarios, Oral/Written Questions, and Observations in the work placement.

Assessment Tasks

Assessment for this course will occur in class through:

1) Responding to a scenario about establishing a youth outreach service, covering workplace policies and procedures and legislation covering:
• Risk management.
• Duty of care.
• Safety issues.

2) Participating in a role play and debrief about engaging and forming relationships with young people in an outreach context including:
• Establishing safety
• Identifying needs
• Making assessments
• Reporting
• Making referrals and following up
• Evaluation

3) After your role play, record your reflections regarding:
• Establishing safety
• Identifying needs
• Making assessments
• Reporting
• Making referrals and following up
• Evaluation

Assessment Matrix

The assessment matrix demonstrates alignment of assessment tasks with the relevant course. These are available from the Program Co-ordinator.

Other Information

Assessment Tasks Submission Cover Sheet
You must complete a submission cover sheet for every piece of submitted work, including online submissions. This signed sheet acknowledges that you are aware of the plagiarism implications.

It is strongly advised that you attend all workshops in order to engage in the required learning activities, ensuring the maximum opportunity to gain the competency.

You will receive verbal and written feedback by teacher on your work. This feedback also includes suggestions on how you can proceed to the next stage of developing your competency. Information regarding student feedback can be found at:;ID=9pp3ic9obks7  

Student Progress
Monitoring academic progress is an important enabling and proactive strategy to assist you to achieve your learning potential. The Student progress policy can be found at:;ID=vj2g89cve4uj1  

Special consideration Policy (Late Submission)
All assessment tasks are required to be completed to a satisfactory level. If you are unable to complete any piece of assessment by the due date, you will need to apply for an extension. Information regarding application for special consideration can be found at:;ID=g43abm17hc9w  

Academic Integrity and Plagiarism
RMIT University has a strict policy on plagiarism and academic integrity. For more information on this policy go to Academic Integrity Web site:;ID=kw02ylsd8z3n

  • A Police Check and Working with Children Check – This course requires both documents before placement can begin

Course Overview: Access Course Overview