Course Title: Utilise specialist communication skills to build strong relationships

Part A: Course Overview

Program: C6054

Course Title: Utilise specialist communication skills to build strong relationships

Portfolio: DSC

Nominal Hours: 50.0

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Code




Learning Mode

Teaching Period(s)


City Campus


365T Global Studies, Soc Sci & Plng

Face-to-Face or Workplace

Term1 2010,
Term1 2012

Course Contact: Mary Collins

Course Contact Phone: +61 3 99254598

Course Contact Email:

Course Description

This unit relates to the application of specialist workplace communication techniques to build and maintain strong relationships with colleagues and clients, based on respect and trust.

Pre-requisite Courses and Assumed Knowledge and Capabilities

Students are assumed to be experienced disability staff working in the disability or community services fields.

National Competency Codes and Titles

National Element Code & Title:

CHCCOM3C Utilise specialist communication skills to build strong relationships


1.  Identify appropriate communication strategies to meet the needs of clients and colleagues and build strong relationships

2. Conduct effective communication with clients and staff

3. Contribute to the development of effective communication strategies

4.  Represent the organisation to a range of groups

5.  Apply specific communication techniques to assist in resolving conflict

6.  Implement mechanisms that facilitate group discussions  

Learning Outcomes

Please refer to elements.

Overview of Assessment

Assessment will be through a mix of in-class tasks, workplace based projects and a workplace assessment. A workplace assessment appointment will be undertaken once per year with each student to allow students to present and discuss workplace evidence.