Course Title: Facilitate continuous improvement

Part B: Course Detail

Teaching Period: Term2 2011

Course Code: MIET5782C

Course Title: Facilitate continuous improvement

School: 650T TAFE Business

Campus: City Campus

Program: C6074 - Advanced Diploma of Information Technology

Course Contact : Swati Dave

Course Contact Phone: +61 3 9925 5811

Course Contact Email:swati.dave@rmit.edu.au


Name and Contact Details of All Other Relevant Staff

Catherine Han-Lin
+61 3 9925 5811
catherinehan.lin@rmit.edu.au

Joyce Liang
joyce.liang @rmit.edu.au

Nominal Hours: 60

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

None

This course is co-delivered and co-assessed holistically along with Three (3) other competencies: BUSM 7782C Identify and implement e-business innovation; BUSM 7783C Implement change management processes and BUSM 5732C Facilitate and capitalise on change and innovation.

Course Description

This unit specifies the outcomes required to lead and manage continuous improvement systems and processes. Particular emphasis is on the development of systems and the analysis of information to monitor and adjust performance strategies and to manage opportunities for further improvements.


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

BSBFLM509B Facilitate continuous improvement

Element:

Lead continuous improvement systems and processes
Monitor and adjust performance strategies
Manage opportunities for further improvement

Performance Criteria:

1. Lead continuous improvement systems and processes

1.1 Strategies are developed to ensure that team members are actively encouraged and supported to participate in decision making processes, and to assume responsibility and exercise initiative as appropriate
1.2 Systems are established to ensure that the organisation's continuous improvement processes are communicated to all stakeholders
1.3 Effective mentoring and coaching processes are developed to ensure that individuals and teams are able to implement and support the organisation's continuous improvement processes

2. Monitor and adjust performance strategies

2.1 Strategies are developed to ensure that systems and procedures including technology are used to monitor operational progress and to identify ways in which planning and operations could be improved
2.2 Customer service strategies and processes are improved through continuous improvement techniques and processes
2.3 Strategies are adjusted and communicated to all stakeholders according to organisational procedures

3. Manage opportunities for further improvement

3.1 Processes are established to ensure that team members are informed of savings and productivity/ service improvements in achieving the business plan
3.2 Processes include documentation of work team performance to aid the identification of further opportunities for improvement
3.3 Areas which have recorded improvement and opportunities for improvement, are taken into account in all aspects of future planning


Learning Outcomes



Details of Learning Activities

Practical lab classes, class discussions, self-directed research and homework


Teaching Schedule

 Please note: The total number of scheduled hours of teaching, learning and assessment involved in this course will include all planned activities. This may incorporate face-to-face classes, lectures, workshops and seminars; wherever possible workplace visits, online learning and other forms of structured teaching and learning. The total scheduled hours includes the amount of effort required to undertake, evaluate and complete all assessment requirements, including observation of work performance, discussions with supervisors and others providing third party evidence and one on one and group assessment sessions with students.
 Week beginningTopic/Learning ActivitiesAssessment TasksNational Codes
104/07/2011 Introduction to continuous improvement, e-business, change management and innovation Seminar/discussion BSBEBUS605A
ICAI6187B
BSBFLM510B
BSBMGT516A
211/07/2011 Identify continuous improvement strategies, change management strategies, e-business opportunities and risk identification Seminar/discussion BSBEBUS605A
ICAI6187B
BSBFLM510B
BSBMGT516A
318/07/2011 Continuous improvement monitoring and further improvement, identifying opportunities for future growth, implementation planning Seminar/discussion
[New Specs for Client website] Major Project Handed out
 BSBEBUS605A
ICAI6187B
BSBFLM510B
BSBMGT516A
425/07/2011 Individual group meetings. Project work. Theory components from week 1- 3. Seminar/discussion
PM Docs – new team contracts, minutes of meeting, WBS
 BSBEBUS605A
ICAI6187B
BSBFLM510B
BSBMGT516A
501/08/2011 Individual group meetings. Project work. Theory components from week 1- 4. Seminar/discussion Updated WBS with resources usage BSBEBUS605A
ICAI6187B
BSBFLM510B
BSBMGT516A
608/08/2011 Individual group meetings. Project work. Theory components from week 1- 5. Seminar/discussion
Major Project Report 1: Analysis of an E-Business Model Due
 BSBEBUS605A
ICAI6187B
BSBFLM510B
BSBMGT516A
715/08/2011 Individual group meetings. Project work. Theory components from week 1- 6. Seminar/discussion
Major Project Report 2: Change Management Plan Due 
 BSBEBUS605A
ICAI6187B
BSBFLM510B
BSBMGT516A
822/08/2011 Individual group meetings. Project work. Theory components from week 1- 7. Major Project Report 3: Continuous Improvement Plan Due BSBEBUS605A
ICAI6187B
BSBFLM510B
BSBMGT516A
VACATION:Mid-Semester Break Mon 29th Aug – Friday 2nd Sept, 2011  
9 05/09/2011 Individual group meetings. Project work. Theory components from week 1- 7. Capitalization Report

commenced

[Website Prototype Due ]
 BSBEBUS605A
ICAI6187B
BSBFLM510B
BSBMGT516A
10 12/09/2011 Individual group meetings. Project work. Theory components from week 1- 7.Major Project Report 4: Capitalization Report Due BSBEBUS605A
ICAI6187B
BSBFLM510B
BSBMGT516A
11 19/09/2011 Testing, quality control reports, improvement strategies Major Project Finalisation Report Due BSBEBUS605A
ICAI6187B
BSBFLM510B
BSBMGT516A
12 26/09/2011 Testing, quality control reports, improvement strategies Finalise Project Portfolio  BSBEBUS605A
ICAI6187B
BSBFLM510B
BSBMGT516A
13 03/10/2011 Revision Online
Submission of Major Project portfolio
  BSBEBUS605A
ICAI6187B
BSBFLM510B
BSBMGT516A
14 10/10/2011 Feedback on Project portfolio
Revision Queries
  BSBEBUS605A
ICAI6187B
BSBFLM510B
BSBMGT516A
15 17/10/2011 [Completed Website Due]
Final Client Presentation
  BSBEBUS605A
ICAI6187B
BSBFLM510B
BSBMGT516A
16 24/10/2011 Exam  BSBEBUS605A
ICAI6187B
BSBFLM510B
BSBMGT516A
 Students, who have been granted special consideration or are required to resubmit, will be able to submit/sit their assessment by arrangement with the class teacher in weeks 17 or 18.    


Learning Resources

Prescribed Texts


References

Burke, R. 2007, Introduction to Project Management, Burke Publishing UK.

1-48-97809582

Burke & Barron 2007, Project Management Leadership, Burke Publishing UK.

1- 48- 978095

Brien,T 2000 e-commerce handbook, Tri-Obi Productions Pty Ltd. Melbourne.

0-646-39013-9

PMBOK 2008, A Guide to The Project Management Body of Knowledge (PMBOK Guide) 4th Edition.

1-933890-51-7

Schwalbe, K. 2007, Information Technology Project Management, 5th ed. Thomson Course Technology, Boston, Mass.

1-4239-0145-7


Other Resources


Overview of Assessment


Assessment incorporates Project Management documentations on related competencies, a project portfolio and a final exam.

You are likely to be asked to personally demonstrate your assessment work to your teacher to ensure that the relevant competency standards are being met. You will be provided with feedback throughout the course to check your progress.



Assessment Tasks

1. Major Project Reports
  • Report 1: Analysis of an E-Business Model Wk6
  • Report 2: Change Management Plan Wk 7
  • Report 3: Continuous Improvement Plan Wk 8
  • Report 4: Capitalization Report Wk10

2. Project portfolio Wk 13 CA / NYC 30%

3. Final examination Wk 16 20%


Assessment Matrix

Competency ElementsMajor Project Reports CA/NYC (50%)
• Analysis of an E-Business Model
• Change Management Plan
• Continuous Improvement Plan
• Capitalization Report
 Project portfolio
CA/NYC (30%)
Final examination
(20%)
 
1. Lead continuous improvement systems and processes V V V
2. Monitor and adjust performance strategies V V V
3. Manage opportunities for further improvement V V V

Other Information

Competency and grading requirements:
To be deemed competent students must demonstrate an understanding of all elements of this competency. Assessment methods have been designed to measure achievement of each competency in a flexible manner over multiple tasks.
Students are advised that they are likely to be asked to personally demonstrate their work to their teacher to ensure that the relevant competency standards are being met.
All competency-based assessments for this course must be completed in order to achieve a CA (Competency Achieved) award.
Each assessment task will also carry a numerical weighting to be used for grading purposes. The grade applied will only be awarded if a CA has been achieved in all compulsory assessment tasks.
If a student has been assessed as NYC (Not Yet Competent) in any of the assessment tasks, the weighting will carry no value until the student has obtained a CA.
If a CA is achieved on re-assessment, a maximum mark of 50% of the original weighting will be granted for that assessment.
Re-assessments will only be granted to students who were either unsuccessful in the first attempt, or have an approved application for special consideration.
A final exam worth 20% will be offered to students who have achieved CA level.

Course Overview: Access Course Overview