Course Title: Respond holistically to client issues and refer appropriately

Part A: Course Overview

Program: C6099

Course Title: Respond holistically to client issues and refer appropriately

Portfolio: DSC

Nominal Hours: 75.0

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Code




Learning Mode

Teaching Period(s)


City Campus


365T Global Studies, Soc Sci & Plng

Face-to-Face or Internet or Workplace

Term1 2011

Course Contact: Mary Collins

Course Contact Phone: +61 3 99254598

Course Contact Email:

Course Description

In this unit you will develop the knowledge and skills required to assess a range of client issues and refer appropriately.

Pre-requisite Courses and Assumed Knowledge and Capabilities

Students are assumed to be experienced disability staff working in the disability or community services fields.

National Competency Codes and Titles

National Element Code & Title:

CHCCS422A Respond holistically to client issues and refer appropriately


1. Establish interpersonal relationship with the client

2. Identify the range of issues impacting on the client and assess client needs

3. Analyse and assess information to determine appropriate course of action to be followed

4. Refer client to other services to provide coordinated support

5. Review effectiveness of services provided to meet client needs.

Learning Outcomes

Please refer to elements

Overview of Assessment

Assessment will be through a mix of in class tasks, workplaced based projects and a workplace assessment.  A workplace assessment appointment will be undertake once per year with each student to allow students to present and discuss workplace evidence.