Course Title: Manage the delivery of quality services to clients
Part A: Course Overview
Program: C6099
Course Title: Manage the delivery of quality services to clients
Portfolio: DSC
Nominal Hours: 90.0
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.Course Code |
Campus |
Career |
School |
Learning Mode |
Teaching Period(s) |
MIET6209C |
City Campus |
TAFE |
365T Global Studies, Soc Sci & Plng |
Face-to-Face or Workplace |
Course Contact: Steven Bruechert
Course Contact Phone: +61 3 99254577
Course Contact Email: steve.bruechert@rmit.edu.au
Course Description
This unit describes the knowledge and skills required to manage resources and systems to deliver quality client services within complex or changing circumstances
Pre-requisite Courses and Assumed Knowledge and Capabilities
Students must have at least five years of work experience in disability work and preferably currently working in a management role and be self- directed.
National Competency Codes and Titles
National Element Code & Title: |
CHCCS604A Manage the delivery of quality services to clients |
Elements: |
1. Manage service delivery to address client needs |
2. Plan client service delivery |
|
3. Review client services |
Learning Outcomes
To manage resources and systems to deliver quality client services within complex or changing circumstances by:
Managing service delivery to address client needs
Planning client service delivery
Reviewing client services
Overview of Assessment
A workplace assessment appointment will be undertaken to allow students to present and discuss workplace evidence: Based on the individual student’s knowledge, skills and experience: an individual learning plan will be negotiated and developed. Students may be offered a number of assessment tasks and learning strategies such as workshop attendance, case studies, research project work and workplace activities and support to meet their assessment needs for this course (unit of competency).